Service call message
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It is an error state in which the printer cannot print.
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Warning message
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It is a warning state in which the printer can print, but some solution is required.
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Error message
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It is an error state in which the printer cannot print.
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Mark
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Description
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<Auto Error Skip>
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For a message with this mark, perform the following procedure according to the situation.
When you want to skip an error (error skip) and continue to print
If you want to cancel a job
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NOTE
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If multiple warning states are occurring at the same timeWarning messages are displayed alternately.
If an error state and warning state are occurring at the same timeA warning message is not displayed.
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Warning Message |
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Error Message |
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"Load paper. "
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Solution
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Solve the problem following the instructions in "If a Service Error or a Message Is Displayed."
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Solution
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Follow the procedure in "If a Fixing Unit Error Is Displayed" in "The Message Indicator Is On", and then contact your local authorized Canon dealer.
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Solution
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Follow the procedure in "If a Fixing Unit Error Is Displayed" in "The Message Indicator Is On", and then contact your local authorized Canon dealer.
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Solution
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Follow the procedure in "If a Fixing Unit Error Is Displayed" in "The Message Indicator Is On", and then contact your local authorized Canon dealer.
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Solution
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Remove the paper in the output tray.
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Solution 1
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Remove the toner cartridge, and then reinstall it properly.
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Solution 2
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If <1H Check toner connect.> appears and there is a problem with the print quality even after applying Solution 1, remove the toner cartridge, and then replace it with a new one.
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Solution
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Wait until the message disappears.
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Solution
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Though printing is possible as is, logs such as the job histories cannot be recorded correctly. Contact your local authorized Canon dealer.
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Solution
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Clear the hard disk error on the POP3 server.
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Solution
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Check the error in detail using the Remote UI or Network Status Print.
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Solution
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Restart the printer. If the error message still appears after restarting this printer, contact your local authorized dealer.
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Solution
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Check the authentication server's certificate.
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Solution
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Change the password registered in the authentication server, and reset the IEEE802.1X authentication password.
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Solution
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Change IEEE802.1X authentication systems.
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Solution
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Check to see if the cable is disconnected.
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Solution
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Check the IEEE802.1X settings, and reconfigure them.
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Solution 1
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The certificate used for TLS authentication is not correct. Check the certificate, and reconfigure it.
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Solution 2
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If the printer's certificate is correct, check the authentication server's CA certificate.
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Solution 1
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Check the authentication server's certificate.
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Solution 2
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Check the printer's and the authentication server's time settings.
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Solution 1
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Check the authentication server's certificate.
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Solution 2
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Install the CA certificate in the printer.
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Solution
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Change the printer's IPv4 address and restart.
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Solution 1
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Press [ ] (Online) to cancel printing, and then print again.
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Solution 2
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A problem may be occurring in the network you are using. Check the status of the network that you are using.
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Solution
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Perform a soft reset using the Reset menu, and then print again.
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Solution
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Enter the correct password.
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Solution
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Change the settings to permit printing.
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Solution 1
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If a paper source is specified, press [ ] (Feeder Selection), and then set [Paper Source] to [Auto].
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Solution 2
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Press [ ] (Feeder Selection) to select another paper source.
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Solution 3
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Load paper appropriate for the paper source.
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Solution 4
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Specify the following items.
[Standard Paper Size]
[Default Paper Type]
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Solution 5
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Press [ ] (Online), and then print from the currently selected paper source. However, this may result in deterioration in print quality.
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Solution 1
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Press [ ] (Online) to continue printing. However, the data on each side is printed on two pages.
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Solution 2
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Perform the following procedure.
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Solution 1
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Press [ ] (Online) to continue printing. In this case, the printer prints with the image quality level being lowered.
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Solution 2
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Perform the following procedure.
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Solution 1
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Press [ ] (Online) to continue printing. However, the data may not be printed properly.
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Solution 2
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Confirm the data to be printed, and then print again.
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Solution
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Perform the following procedure.
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Solution 1
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Press [ ] (Online) to cancel the job. Afterward, perform the following processes (decreasing the size of the PDF file), and then print again.
Optimizing the PDF file
Dividing the PDF file into multiple files
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Solution 2
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Send the file again using one of the following methods.
Insert the SD card into the slot and send the file again.
Send the file directly from the USB memory device.
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Solution
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Press [ ] (Online) to cancel the job. If print job restrictions are set, only the data stored in a box can be printed. Store the data you want to print in a box.
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Solution
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Perform the following procedure.
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Solution 1
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The printer is ready to print by pressing [ ] (Online), ignoring the print data.
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Solution 2
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Delete unnecessary stored jobs.
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Solution 1
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The printer is ready to print by pressing [ ] (Online), ignoring the print data.
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Solution 2
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Delete unnecessary stored jobs.
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Solution
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Specify the correct box number.
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Solution
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Print your job again by entering the correct department ID and password.
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Solution
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Allow print jobs with unknown IDs from the Remote UI.
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Solution
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Specify the setting properly.
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Solution
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Load the paper in landscape orientation, and then print again.
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Solution
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Load the paper in portrait orientation, and then print again.
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Solution
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Set [Check Paper Size] to [Off], and then print again.
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Solution
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Close the cover firmly. If the printer is not online, press [ ] (Online).
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Solution
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Check the IEEE802.1X settings, and reconfigure them.
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Solution 1
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Perform the following procedure.
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Solution 2
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This printer cannot print the data. Press [ ] (Online) to cancel the job.
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Solution
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This printer cannot print the data. Press [ ] (Online) to cancel the job.
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Solution
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Install the toner cartridge properly.
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Solution
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Perform the following procedure.
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Solution 1
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Refill or load paper.
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Solution 2
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Press [ ] (Feeder Selection), and then select other paper source for the same paper size or larger paper size.
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Solution 1
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Press [ ] (Online) to continue printing. However, the overflowed data cannot be registered.
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Solution 2
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Perform the following procedure.
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Solution
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Perform the following procedure.
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Solution 1
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Press [ ] (Online), and continue printing. However, the data that generated the error will not be printed correctly.
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Solution 2
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If images such as Progressive JPEG are handled inside the XPS, convert them to TIFF or Baseline JPEG and then print.
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Solution 1
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Press [ ] (Online) to continue printing. However, the page with which an error is occurring is not printed.
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Solution 2
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Perform the following procedure.
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Solution 3
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Perform the following procedure.
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Solution 4
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If [2-Sided Printing] is set to [On], specify [Off], and then print again.
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Solution 5
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Change the setting for [Halftones], and then print again.
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Solution 1
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Press [ ] (Online) to continue printing. However, the data with which an error is occurring is not printed properly.
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Solution 2
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Perform the following procedure.
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Solution 1
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Press [ ] (Online) to continue printing. However, the data with which an error is occurring is not printed properly.
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Solution 2
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Perform the following procedure.
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Solution
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Remove the paper in the output tray.
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Solution
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Remove the jammed paper and set the paper drawer and covers to the original position. If the printer is not online, press [ ] (Online).
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IMPORTANT
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If paper jams occur at multiple areas at the same time, the areas appear in the display by rotation.
If you removed the jammed paper without opening any cover, be sure to open and close the front cover once, and then press [ ] (Online).
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Solution
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Perform the following procedure.
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Solution
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Perform the following procedure.
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Solution
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Specify the print range correctly, and then print again.
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Solution 1
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Press [ ] (Online) to continue printing. However, the data may not be printed properly.
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Solution 2
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Print the data again from the printer driver for the printer.
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Solution 1
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If [ ] (Online) is pressed, settings that do not use the SD card are activated. However, you cannot print with functions that use the SD card.
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Solution 2
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Turn OFF the printer, and make sure that the SD card is inserted correctly.
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Solution 3
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Contact your local dealer for repairs.
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Solution 1
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Turn the printer OFF, wait for 10 seconds or longer, and then turn it ON again.
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Solution 2
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Run SD card quick format or standard format.
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Solution 3
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Contact your local dealer for repairs.
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Solution 1
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Load the paper of the size selected in the application (or the one specified by scaling factors).
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Solution 2
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Press [ ] (Online), and then print to the currently loaded paper forcibly. If you are using the multi-purpose tray, the setting for [MP Tray Paper Size] in the [Select Feeder] menu automatically changes to the paper size specified in the application.
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Solution
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Specify the setting properly.
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Solution
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Specify the setting for [Paper Source] in the [Select Feeder] menu properly.
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Solution
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Load Letter size or A4 paper in the multi-purpose tray, and then press [ ] (Online).
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Solution 1
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Press [ ] (Online) to continue printing from the next data. However, the page with which an error is occurring and its subsequent pages are not printed.
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Solution 2
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Confirm the data to be printed, and then print again.
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Solution
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Check to make sure that the data that was input is normal, restart it and print again.
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Solution 1
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Press [ ] (Online) to cancel the job. Afterward, perform the following processes (decreasing the size of the XPS file), and then print again.
Optimizing the XPS file
Dividing the XPS file into multiple files
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Solution 2
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Send the file again using one of the following methods.
Insert the SD card into the slot and send the file again.
Send the file directly from the USB memory device.
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Solution
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Check the output result for missing text, and correct the data.
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Solution
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Check the output result for missing images, and correct the data.
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Solution
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Check the output result for missing pages, and correct the data.
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Solution
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Check the page range, and print again.
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Solution
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Contact your local dealer.
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Solution
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Change the images in the XPS file to TIFF or JPEG format.
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Solution
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Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
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Solution
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Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
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Solution
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Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
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Solution
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Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
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Solution
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Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
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Solution
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Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
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