A Message Appears in the Printer Status Window

Perform solutions according to the displayed message.
The message type varies depending on the icon.
 A service call is occurring.
" Service Error"
 Communication cannot be performed with the printer.
" Incompatible Printer"
" Network Board Error"
" Cannot Communicate with Server"
" Cannot Communicate with Printer"
" Communication Error"
" Incorrect Port"
 The printer problems need to be corrected.
" Cannot Print"
" Output Tray Is Full"
" Could Not Print"
" Updating Firmware"
" Check the Printed Output"
" Front Cover Open"
" Paper Jam inside Printer"
" Insufficient Memory"
" Insufficient Disk Space"
" Out of Paper"
" No Toner Cartridge"
" Specified Paper Different from Set Paper"
 The printer pauses.
" Start Cleaning"
" Check the Paper"

 Service Error

<Cause> The printer is in an abnormal condition.
Solution
Turn the printer OFF, wait for a while, and then turn it ON again.
If the service error appears even after cycling the power of the printer, turn the printer OFF, and then contact your local authorized Canon dealer.
When contacting your Canon dealer, please report the displayed error code and problems.

 Incompatible Printer

<Cause> The connected printer cannot be used.
Solution
Connect to the supported printer.

 Cannot Communicate with Server

<Cause> The client computer cannot communicate with the print server.
Solution
Check the status of the print server and your computer.

 Communication Error

<Cause> The USB cable is not connected, or the printer is not turned ON.
Solution 1
Connect the USB cable.
Solution 2
Turn the printer ON.

 Network Board Error

<Cause> The LAN cable is not connected, or the printer is not turned ON.
Solution 1
Connect the LAN cable.
Solution 2
Turn the printer ON.

 Cannot Communicate with Printer

<Cause 1> Because the bi-directional communication function is not enabled, the computer cannot communicate with the printer.
Solution
Enable bi-directional communication and restart the computer and printer.
"Basic Operations/Various Information for Windows"
<Cause 2> The computer cannot communicate with the printer redirected in the terminal connection environment.
Solution
The Firewall settings and so on may be the cause.
Check the communication settings for the server, clients, and so on.

 Incorrect Port

<Cause> The printer is connected to a port which the printer does not support.
Solution
Check the port.
"Basic Operations/Various Information for Windows"

 Cannot Print

<Cause> Printing cannot be performed due to security restrictions.
Solution
Contact your administrator.

 Could Not Print

<Cause> Data transfer to the printer timed out, or a transfer error has occurred.
Solution 1
Clicking [ ] (Resolve Error) continues printing.
However, the error message may appear again.
Solution 2
Cancel the print job, and then print again.
"Canceling a Job"

 Check the Printed Output

<Cause> You may not be able to obtain appropriate printout results.
Solution 1
Clicking [ ] (Resolve Error) continues printing.
However, the error message may appear again.
Solution 2
Cancel the print job, and then print again.
"Canceling a Job"

 Paper Jam inside Printer

<Cause> A paper jam is occurring.
Solution
Remove the jammed paper according to the displayed message.
"Clearing Paper Jams (Multi-purpose Tray)"
"Clearing Paper Jams (Paper Cassette)"
"Clearing Paper Jams (Duplex Unit)"
"Clearing Paper Jams (Inside the Output Area)"
"Clearing Paper Jams (Inside the Front Cover)"
If the message does not disappear even after removing the paper, check that the rear cover is closed firmly.

 Insufficient Disk Space

<Cause> The disk space on the computer or server is insufficient.
Solution
Delete unnecessary files.
Click [ ] (Resolve Error) to resume printing after deleting the unnecessary files.

 No Toner Cartridge

<Cause> The toner cartridge is not installed.
Solution
Install the toner cartridge.
"Toner Cartridge Replacement"

 Output Tray Is Full

<Cause> The face-down output tray is filled with printed paper.
Solution
Remove the paper from the face-down output tray.

 Updating Firmware

<Cause> The firmware is being updated.
Solution
Please wait a moment.

 Front Cover Open

<Cause> The front cover is open.
Solution
Close the front cover.

 Insufficient Memory

<Cause> The memory on the computer or server is insufficient.
Solution
Exit unnecessary applications.

 Out of Paper

<Cause> The paper to be printed is not loaded in a paper source.
Solution 1
Load the indicated paper in the paper source.
"Loading Paper in the Paper Cassette"
"Loading Paper in the Multi-purpose Tray"
Solution 2
If the indicated paper is loaded in the paper cassette, register the paper size again.
"Registering the Paper Size"
Solution 3
Clicking [ ] (Resolve Error) is enabled and clicked, the printer prints on the paper currently loaded in the multi-purpose tray.

 Specified Paper Different from Set Paper
If the message <Specified Paper Different from Set Paper> appears, blank paper may be output.
<Cause> Paper of the size different from that of the job is loaded.
Solution 1
Load the indicated paper in the paper source.
"Loading Paper in the Paper Cassette"
"Loading Paper in the Multi-purpose Tray"
Solution 2
If the indicated paper is loaded in the paper cassette, register the paper size again.
"Registering the Paper Size"
Solution 3
Clicking [ ] (Resolve Error) allows the printer to print on the currently loaded paper.

 Start Cleaning

<Cause> The printer is waiting for that the cleaning page is loaded.
Solution
Load the cleaning page in the multi-purpose tray with the printed side facing up.
"Cleaning the Inside of the Printer"

 Check the Paper

<Cause> Printing is stopped to check if the paper loaded in the multi-purpose tray is appropriate.
Solution 1
If appropriate paper is loaded, click [ ] (Resolve Error).
Solution 2
Load appropriate paper.
"Loading Paper in the Multi-purpose Tray"
00AU-086