Printing Cannot Be Performed (LAN Connection)

If you cannot print when the printer is connected to the computer by a LAN cable, check the problem following the questions below.

<Question 1> Is the printer turned ON?

ON
To <Question 2>
OFF
Turn the printer ON.
Cannot be turned ON
"You Cannot Turn the Printer ON"

<Question 2> Check the indicators on the printer unit.

The  (Load Paper) indicator is blinking.
Load paper.
"Paper Loading and Output"
The  (Paper Jam) indicator is blinking.
"Paper Jams"
The  (Alarm) indicator is on.
"The Alarm Indicator Is On/Blinking"
The  (Alarm) indicator is blinking.
The  (Ready) indicator is on.
To <Question 3>
The  (Ready) indicator is blinking.
The printer is operating. Please wait a moment.

<Question 3> Is the LAN cable connected properly?

Connected
To <Question 4>
Unconnected
Connect the cable properly.
"Connecting the Printer and Computer"

<Question 4> Check the indicators on the network interface.

The LNK indicator is on.
To <Question 5>
The 100 indicator is on.
The ERR indicator is on.
The hardware of the printer is in an abnormal condition.
Contact your local authorized Canon dealer to request service.
All the indicators are off.
"All the Indicators on the Network Interface Are Off"

<Question 5> Can you print a test page in Windows?

"Basic Operations/Various Information for Windows"
Printable
There is no problem with the printer and driver.
Check the printing preferences in the application.
Not printable
To <Question 6>

<Question 6> Is the IP address set properly?

Check that the IP address is set properly using the PING command.
"Basic Operations/Various Information for Windows"
Set
To <Question 7>
Not set
Set the IP address properly.
"Setting the IP Address"

<Question 7> Is the port to be used selected correctly?

"Basic Operations/Various Information for Windows"
Selected
To <Question 8>
Not selected
Select the correct port.
The port to be used cannot be found.
Create a port.
"When Changing the IP Address (Changing the Port)"
The IP address was changed.

<Question 8> Try the following points.

The printer is specified as the default printer.
The TCP/IP protocol is running.
The users who can print are not restricted.
"Restricting the Users Who Can Print"

If printing does not work, proceed to <Question 9>.

<Question 9> Connect the printer and computer directly with the cross-type* LAN cable.

*
This is a LAN cable which is used to connect a printer and computer directly without a hub (LAN network).

If printing does not work or if you cannot prepare a cross-type LAN cable, proceed to <Question 10>.

<Question 10> Install the printer driver again.

"Uninstalling the Printer Driver"
"Installing the Printer Driver (LAN Connection)"

If printing does not work, proceed to <Question 11>.

<Question 11> Can you print from another computer (LAN connection)?

Printable
Make resident software invalid including security software.
Not printable
Contact your local authorized Canon dealer.