A service call is occurring. |
||
Communication cannot be performed with the printer. |
||
The printer problems need to be corrected. |
||
" Cannot Print"
|
||
" Out of Paper"
|
||
The printer pauses. |
||
Solution
|
Turn the printer OFF, wait for a while, and then turn it ON again.
If the service error appears even after cycling the power of the printer, turn the printer OFF, and then contact your local authorized Canon dealer.
When contacting your Canon dealer, please report the displayed error code and problems.
|
Solution
|
Connect to the supported printer.
|
Solution
|
Check the status of the print server and your computer.
|
Solution 1
|
Connect the USB cable.
|
Solution 2
|
Turn the printer ON.
|
Solution 1
|
Connect the LAN cable.
|
Solution 2
|
Turn the printer ON.
|
Solution
|
Enable bi-directional communication and restart the computer and printer.
|
Solution
|
The Firewall settings and so on may be the cause.
Check the communication settings for the server, clients, and so on.
|
Solution
|
Check the port.
|
Solution
|
Contact your administrator.
|
Solution 1
|
Clicking [ ] (Resolve Error) continues printing.
However, the error message may appear again.
|
Solution 2
|
Cancel the print job, and then print again.
|
Solution 1
|
Clicking [ ] (Resolve Error) continues printing.
However, the error message may appear again.
|
Solution 2
|
Cancel the print job, and then print again.
|
Solution
|
Remove the jammed paper according to the displayed message.
|
Solution
|
Delete unnecessary files.
Click [ ] (Resolve Error) to resume printing after deleting the unnecessary files.
|
Solution
|
Install the toner cartridge.
|
Solution
|
Remove the paper from the face-down output tray.
|
Solution
|
Please wait a moment.
|
Solution
|
Close the front cover.
|
Solution
|
Exit unnecessary applications.
|
Solution 1
|
Load the indicated paper in the paper source.
|
Solution 2
|
If the indicated paper is loaded in the paper cassette, register the paper size again.
|
Solution 3
|
Clicking [ ] (Resolve Error) is enabled and clicked, the printer prints on the paper currently loaded in the multi-purpose tray.
|
If the message <Specified Paper Different from Set Paper> appears, blank paper may be output.
|
Solution 1
|
Load the indicated paper in the paper source.
|
Solution 2
|
If the indicated paper is loaded in the paper cassette, register the paper size again.
|
Solution 3
|
Clicking [ ] (Resolve Error) allows the printer to print on the currently loaded paper.
|
Solution
|
Load the cleaning page in the multi-purpose tray with the printed side facing up.
|
Solution 1
|
If appropriate paper is loaded, click [ ] (Resolve Error).
|
Solution 2
|
Load appropriate paper.
|