SMS (Service Management Service)

SMS (Service Management Service) is used to manage MEAP applications. This section describes the error messages related to SMS.

Error Messages Related to SMS

Login Page
MEAP Application Management Page
Install Page
Authentication Information Setting Page
License Management Page
Enhanced System Application Management Page
Check License and Change Password Pages
MEAP Application Setting Information Management Page
MEAP Application Log Management Page
Other Errors

Login Page

<The contents of the specified file are incorrect or information is missing. Check the file.>
Cannot display Service Management Service because SMS Installer Service (Password Authentication) has been stopped. Enable 'Use User Authentication Function' on the remote UI [Authentication Management] page.
Cannot display Service Management Service because SMS Installer Service (Password Authentication) has been stopped. Switch to a login service other than Department ID Authentication.
<The contents of the specified file are incorrect or information is missing. Check the file.>
Cause 1
The specified file is not a license switch file.
Remedy
Check that the specified file is a license switch file for initializing the password.
Cause 2
There is insufficient information for the specified file.
Remedy
The password cannot be initialized using the specified file. Confirm the contents of the file.
Cannot display Service Management Service because SMS Installer Service (Password Authentication) has been stopped. Enable 'Use User Authentication Function' on the remote UI [Authentication Management] page.
Cause
Service Management Service cannot be displayed if all the following conditions are met.
User Authentication is set as the login service
[Use User Authentication Function:] is set to [Do not use] in the login user settings
SMS Installer Service (Password Authentication) is stopped
Remedy
Set [Use User Authentication Function:] to [Use] in the login user settings. (See "Using the Remote UI.")
Cannot display Service Management Service because SMS Installer Service (Password Authentication) has been stopped. Switch to a login service other than Department ID Authentication.
Cause
Service Management Service cannot not be displayed if SMS Installer Service (Password Authentication) is stopped when DepartmentID Authentication is set as the login service.
Remedy
Switch the login service to something other than DepartmentID Authentication. When switching the login service from DepartmentID Authentication (Department ID Management) to User Authentication, set [Department ID Management] to 'Off' before switching the login service. For information on setting Department ID Management, see "Specifying Department ID Management."

MEAP Application Management Page

<Cannot start this application because system resources (memory, threads, sockets, file descriptors, disk space, or screen size) required to start the application may not be available. <Resources>>
<Cannot start this application because system resources (memory, threads, sockets, file descriptors, disk space, or screen size) required to start the application may not be available. <Resources>>
Cause
The application cannot be started because system resources required to start the application are unable to be reserved.
Remedy
Stop another application, and then restart this application. It may be able to start this time.

Install Page

<The contents of the file for the application to install are incorrect or information is missing. Check the file.>
<The contents of the file for the license to install are incorrect or information is missing. Check the file.>
<The following information is missing in file for the specified application. Check the file. <Missing information>>
<The specified license does not match this device. Specify an installable license.>
<The specified application does not support this device.>
<The specified application cannot be installed on this device.>
Cannot install '<Application Name>'.Setting information for the application may be incorrect or missing.
Cannot update this application because the related application information has been changed.- Related Application Information: <Bundle-SymbolicName>
<The contents of the file for the application to install are incorrect or information is missing. Check the file.>
Cause
The contents of the file specified as an application file are incorrect, or information is missing.
Remedy
This application cannot be installed. Check the file. If there are no problems, contact your local authorized Canon dealer.
<The contents of the file for the license to install are incorrect or information is missing. Check the file.>
Cause
The contents of the file specified as a license file are incorrect, or information is missing.
Remedy
This license file cannot be installed. Check the file. If there are no problems, contact your local authorized Canon dealer.
<The following information is missing in file for the specified application. Check the file. <Missing information>>
Cause
The application cannot be installed because required information is not included in the application.
Remedy
Check the file. If there are no problems, contact your local authorized Canon dealer to see if there is any <Missing information>.
<The specified license does not match this device. Specify an installable license.>
Cause
In the license file, there is serial number information of machines in which the license file can be installed. The application you have specified cannot be installed, because your machine's serial number is not found in the serial number information in this license file.
Remedy
Specify a license file whose serial number information includes the serial number of your machine.
<The specified application does not support this device.>
Cause
The application can only be installed in certain machine models. It cannot be installed in this machine.
Remedy
Specify an application which supports the machine.
<The specified application cannot be installed on this device.>
Cause
The installation could not be performed because the specified application is not an Enhanced System Application.
Remedy
Specify an application file for an Enhanced System Application.
Cannot install '<Application Name>'.Setting information for the application may be incorrect or missing.
Cause
The appropriate privileges are not set for the application.
Remedy
Set the appropriate privileges for the application.
Cannot update this application because the related application information has been changed.- Related Application Information: <Bundle-SymbolicName>
Cause
The settings of the related application and the application scheduled to be updated do not match.
Remedy
Check the settings of the related application and the application scheduled to be updated.

Authentication Information Setting Page

The messages may differ, depending on the selected login service.
<Could not set authentication information because an error occurred.>
<Could not delete authentication information because an error occurred.>
<Authentication Information Settings Could not set authentication information because an error occurred.>
<Authentication Information SettingsCould not delete authentication information because an error occurred.>
<Could not set authentication information because an error occurred.>
Cause
The authentication information could not be set because an unspecified error occurred.
Remedy
Contact your local authorized Canon dealer.
<Could not delete authentication information because an error occurred.>
Cause
The authentication information could not be deleted because an unspecified error occurred.
Remedy
Contact your local authorized Canon dealer.
<Authentication Information Settings Could not set authentication information because an error occurred.>
Cause
The entered user name or password is incorrect, or an unspecified error occurred.
Remedy
Set the authentication information again after entering the correct user name and password.
<Authentication Information Settings
Could not delete authentication information because an error occurred.>
Cause
The authentication information could not be deleted because an unspecified error occurred.
Remedy
Contact your local authorized Canon dealer.

License Management Page

The messages may differ, depending on the selected login service.
<The contents of the file for the license to install are incorrect or information is missing. Check the file.>
<The specified license does not match this device. Specify an installable license.>
<The contents of the file for the license to install are incorrect or information is missing. Check the file.>
Cause
The contents of the file are incorrect, or information is missing.
Remedy
This license file cannot be installed. Contact the developer of the application.
<The specified license does not match this device. Specify an installable license.>
Cause
The machine you are using is stated in the license file, but the specified license file could not be installed in your machine.
Remedy
Specify a license file that is compatible with your machine.

Enhanced System Application Management Page

<Cannot start this application because system resources (memory, threads, sockets, file descriptors, disk space, or screen size) required to start the application may not be available. <Resources>>
<The contents of the file for the application to install are incorrect or information is missing. Check the file.>
<The contents of the file for the license to install are incorrect or information is missing. Check the file.>
<The specified application does not support this device.>
<Cannot start this application because system resources (memory, threads, sockets, file descriptors, disk space, or screen size) required to start the application may not be available. <Resources>>
Cause
The application cannot be started because system resources required to start the application are unable to be reserved.
Remedy
Stop another application, and then restart this application. It may be able to start this time.
<The contents of the file for the application to install are incorrect or information is missing. Check the file.>
Cause
The contents of the file specified as an application file are incorrect, or information is missing.
Remedy
This application cannot be installed. Check the file. If there are no problems, contact your local authorized Canon dealer.
<The contents of the file for the license to install are incorrect or information is missing. Check the file.>
Cause
The contents of the file specified as a license file are incorrect, or information is missing.
Remedy
This license file cannot be installed. Check the file. If there are no problems, contact your local authorized Canon dealer.
<The specified application does not support this device.>
Cause
The application can only be installed in certain machine models. It cannot be installed in this machine.
Remedy
Specify an application which supports the machine.

Check License and Change Password Pages

<The contents of the specified file are incorrect or information is missing. Check the file.>
<The contents of the specified file are incorrect or information is missing. Check the file.>
Cause 1
The contents of the file are incorrect. (The specified file is not a license file.)
Remedy
Check that the specified file is a license file.
Cause 2
There is insufficient information for the specified file.
Remedy
Confirm the contents of the file.

MEAP Application Setting Information Management Page

<Could not delete MEAP application setting information because an error occurred.>
Cause
The setting information could not be deleted because an unspecified error occurred.
Remedy
Click [Back] to return to the original page of the specified operation.

MEAP Application Log Management Page

<Cannot download application logs because application logs do not exist.>
<Could not download application logs because an error occurred.>
<Could not delete application logs because an error occurred.>
<Cannot download application logs because application logs do not exist.>
Cause
Application logs do not exist.
Remedy
Click [Back] to return to the original page of the specified operation.
<Could not download application logs because an error occurred.>
Cause
The logs could not be downloaded because an unspecified error occurred.
Remedy
Click [Back] to return to the original page of the specified operation.
<Could not delete application logs because an error occurred.>
Cause
The logs could not be deleted because an unspecified error occurred.
Remedy
Click [Back] to return to the original page of the specified operation.

Other Errors

<Cannot find the specified application. It may have been uninstalled by another user.>
Cause
The application for specified operation does not exist in the machine.
Remedy
Click [Back] to return to the original page of the specified operation.
12HH-0KJ