Troubleshooting for AirPrint

Make sure that the machine is turned ON. If the machine has already been turned ON, turn the machine OFF and then ON again after 10 seconds to see whether this fixes the problem. (See "Main Power and Energy Saver Key.")

When printing, make sure that the paper is loaded in the machine and the machine has enough toner. (See "Using the AirPrint Portal Page.")

Make sure that no error messages are displayed on the touch panel display of the machine. (See "List of Error Messages.")

Make sure that the Apple device (iPad/iPhone/iPod touch/Macintosh) and the machine are connected. It may take several minutes until the machine is ready to communicate after its power is turned ON.

Make sure that Bonjour is enabled on the Apple device. For details, see the instruction manual or contact the manufacturer.

Make sure that the machine is configured to enable printing from a computer even when no Department ID and PIN are entered. (See "Accepting Jobs with Unknown Department IDs.")

When scanning, confirm that the [Use Network Link Scan] setting of the machine is set to 'On'.

For information on problems sending faxes, see "Trouble Sending Fax Documents."