Onscreen Messages

Onscreen message definitions and corrective actions appear below.

<DOWNLOAD MODE FAILED TO UPDATE>

Problem	Failed to update firmware due to the following reasons: There is no firmware to update. Connection with a computer is disconnected. A transmission (print, etc.) is processing from other computer or application to the machine during updating firmware.
Action 1	Check firmware that you updated is the newest version.
Action 2	Check a connection between the machine and computer. "Checking Network Connection (Wired LAN)" "USB Connection" If they are connected by USB cable, see the following: "Installing the Drivers and Software"
Action 3	If there is a processing job, wait until it is finished.

<An error occurred.>

Problem

Connection is interrupted during transmission with a computer, or any kind of error has occurred.

Action 1

Check whether a driver or software is correctly installed on the computer.

"Installing the MF Drivers and MF Toolbox"

If the connection method (USB connection/wired LAN connection) was changed, uninstall the MF driver.
Once uninstallation is complete, reinstall the MF driver.

Action 2

Check a connection between the machine and computer.

"Checking Network Connection (Wired LAN)"

"USB Connection"

If there are connected by USB cable, see the following:

"Installing the Drivers and Software"

<Cleaning failed.>

Problem 1	A paper jam occurred while the fixing unit was being cleaned.
Action	Clear the paper jam and reload paper. "Clearing Jams" "Loading Paper"

<Connect the computer.>

Problem	The machine is not connected to a computer when you try to scan a document.
Action	Connect the machine to a computer.

<The connection with the PC has been lost. Check the connection.>

Problem

Transmission is interrupted because any kind of error occurred.

Action

Check the network or USB connection.

If the connection does not resumed, check the network connection.

"Checking Network Connection (Wired LAN)"

"USB Connection"

<Size/Settings Mismatch>

Problem	The appropriate paper size is not specified.
Action	See the following to view the solution: "When <Size/Settings Mismatch> Appears"

<Insert new toner.>

Problem	The toner cartridge is not inserted.
Action	Insert the toner cartridge. "Replacing the Toner"

<The memory is full. Scanning will be canceled. Print?>

Problem 1	Failed to scan the documents because of the shortage of memory capacity.
Action 1	Either print all pages that were successfully scanned or cancel the job.
Action 2	Split the job into smaller subsets.
Problem 2	When copies were collated, all the pages could not be scanned.
Action 1	Either print all pages that were successfully scanned or cancel the job.
Action 2	Split the job into smaller subsets or set <Original Type> to <Text/Photo> before copying. "Selecting the Original Type"

<No Paper: Drawer 1>

<No Paper: Drawer 2>

<No Paper: MP Tray>

Problem 1	There is no paper in the drawer or multi-purpose tray.
Action	Load paper. "Loading Paper"
Problem 2	When printing a report or list, the appropriate paper size is not specified.
Action	When printing a report or list, select the paper size displayed on the screen, and then load paper of the corresponding size. "Setting the Paper Size and Type"

<No response from host.>

Problem	The machine is not connected to a network or the connection is not properly configured.
Action	Connect the machine to a network and properly configure the connection. "Checking Network Connection (Wired LAN)" "USB Connection"

<The number is incorrect. Enter the number again.>

Problem	You entered an incorrect PIN.
Action	Enter the correct PIN. Contact your administrator for more information. "Setting the System Manager Information"

<Paper jam.>

Problem	Paper is jammed in the machine.
Action	Clear the paper jam, and reload paper and the document. "Clearing Jams" "Loading Paper" "Placing Documents"

<Job in progress... Wait a moment.>

Problem	A new job cannot be running because the machine is processing.
Action	Please wait.

<Job in progress... Wait a moment, then try again.>

Problem 1	Firmware cannot be updated because the machine is processing.
Action	Please wait.
Problem 2	Jobs that cannot be performed at the same time were tried to be performed, such as printing reports in the process of printing documents.
Action	If there are jobs running, wait until the processing jobs are complete.

<Print Purchase Info.: Hold Reset Key **>

Problem	The toner cartridge needs to be replaced soon.
Action	If you scan and register the documentation of your local authorized Canon dealer (business card, information, etc.), you can easily check their contact information when you need to purchase or replace consumables such as toner. "Configuring Purchase Information for Consumables" It is recommended to replace the toner cartridge when printing a large volume of documents. "Replacing the Toner"

<Select A4/A3/B4/LTR/LGL/LDR size for output.>

Problem	Paper other than the size displayed on the screen has been selected when printing reports.
Action	Select the paper size displayed on the screen. "Setting the Paper Size and Type"

<Prepare the toner cartridge.>

Problem	The toner cartridge has reached the end of its life.
Action	If this message does not disappear, replace the toner cartridge. "Replacing the Toner" If this message is displayed during copying or printing (including printing of reports), the current job will continue normally.

<Turn the main power OFF and ON.>

<If device does not recover, contact your dealer or service rep.>

Problem	An error has occurred with the machine.
Action	Turn OFF the power switch, wait 10 seconds, and turn the power switch ON again. If the problem is not solved, turn OFF the power switch, disconnect the power cord, and contact your local authorized Canon dealer. Notify your local authorized Canon dealer with the displayed <Ennn-nnnn>.