Onscreen Messages

Onscreen message definitions and corrective actions appear below.
<***DOWNLOAD MODE*** FAILED TO UPDATE>
<An error occurred.>
<Cleaning failed.>
<Connect the computer.>
<The connection with the PC has been lost. Check the connection.>
<Size/Settings Mismatch>
<Insert new toner.>
<The memory is full. Scanning will be canceled. Print?>
<No Paper: Drawer 1>
<No Paper: Drawer 2>
<No Paper: MP Tray>
<No response from host.>
<The number is incorrect. Enter the number again.>
<Paper jam.>
<Job in progress... Wait a moment.>
<Job in progress... Wait a moment, then try again.>
<Print Purchase Info.: Hold Reset Key **>
<Select A4/A3/B4/LTR/LGL/LDR size for output.>
<Prepare the toner cartridge.>
<Turn the main power OFF and ON.>
<If device does not recover, contact your dealer or service rep.>
<***DOWNLOAD MODE*** FAILED TO UPDATE>
Problem
Failed to update firmware due to the following reasons:
There is no firmware to update.
Connection with a computer is disconnected.
A transmission (print, etc.) is processing from other computer or application to the machine during updating firmware.
Action 1
Check firmware that you updated is the newest version.
Action 2
Check a connection between the machine and computer.
If they are connected by USB cable, see the following:
Action 3
If there is a processing job, wait until it is finished.
<An error occurred.>
Problem
Connection is interrupted during transmission with a computer, or any kind of error has occurred.
Action 1
Check whether a driver or software is correctly installed on the computer.
If the connection method (USB connection/wired LAN connection) was changed, uninstall the MF driver.
Once uninstallation is complete, reinstall the MF driver.
Action 2
Check a connection between the machine and computer.
If there are connected by USB cable, see the following:
<Cleaning failed.>
Problem 1
A paper jam occurred while the fixing unit was being cleaned.
Action
Clear the paper jam and reload paper.
<Connect the computer.>
Problem
The machine is not connected to a computer when you try to scan a document.
Action
Connect the machine to a computer.
<The connection with the PC has been lost. Check the connection.>
Problem
Transmission is interrupted because any kind of error occurred.
Action
Check the network or USB connection.
 If the connection does not resumed, check the network connection.
<Size/Settings Mismatch>
Problem
The appropriate paper size is not specified.
Action
See the following to view the solution:
<Insert new toner.>
Problem
The toner cartridge is not inserted.
Action
Insert the toner cartridge.
<The memory is full. Scanning will be canceled. Print?>
Problem 1
Failed to scan the documents because of the shortage of memory capacity.
Action 1
Either print all pages that were successfully scanned or cancel the job.
Action 2
Split the job into smaller subsets.
Problem 2
When copies were collated, all the pages could not be scanned.
Action 1
Either print all pages that were successfully scanned or cancel the job.
Action 2
Split the job into smaller subsets or set <Original Type> to <Text/Photo> before copying.
<No Paper: Drawer 1>
<No Paper: Drawer 2>
<No Paper: MP Tray>
Problem 1
There is no paper in the drawer or multi-purpose tray.
Action
Load paper.
Problem 2
When printing a report or list, the appropriate paper size is not specified.
Action
When printing a report or list, select the paper size displayed on the screen, and then load paper of the corresponding size.
<No response from host.>
Problem
The machine is not connected to a network or the connection is not properly configured.
Action
Connect the machine to a network and properly configure the connection.
<The number is incorrect. Enter the number again.>
Problem
You entered an incorrect PIN.
Action
Enter the correct PIN. Contact your administrator for more information.
<Paper jam.>
Problem
Paper is jammed in the machine.
Action
Clear the paper jam, and reload paper and the document.
<Job in progress... Wait a moment.>
Problem
A new job cannot be running because the machine is processing.
Action
Please wait.
<Job in progress... Wait a moment, then try again.>
Problem 1
Firmware cannot be updated because the machine is processing.
Action
Please wait.
Problem 2
Jobs that cannot be performed at the same time were tried to be performed, such as printing reports in the process of printing documents.
Action
If there are jobs running, wait until the processing jobs are complete.
<Print Purchase Info.: Hold Reset Key **>
Problem
The toner cartridge needs to be replaced soon.
Action
If you scan and register the documentation of your local authorized Canon dealer (business card, information, etc.), you can easily check their contact information when you need to purchase or replace consumables such as toner.
It is recommended to replace the toner cartridge when printing a large volume of documents.
<Select A4/A3/B4/LTR/LGL/LDR size for output.>
Problem
Paper other than the size displayed on the screen has been selected when printing reports.
Action
Select the paper size displayed on the screen.
<Prepare the toner cartridge.>
Problem
The toner cartridge has reached the end of its life.
Action
If this message does not disappear, replace the toner cartridge.
If this message is displayed during copying or printing (including printing of reports), the current job will continue normally.
<Turn the main power OFF and ON.>
<If device does not recover, contact your dealer or service rep.>
Problem
An error has occurred with the machine.
Action
Turn OFF the power switch, wait 10 seconds, and turn the power switch ON again. If the problem is not solved, turn OFF the power switch, disconnect the power cord, and contact your local authorized Canon dealer.
Notify your local authorized Canon dealer with the displayed <Ennn-nnnn>.
0J04-05E