Trouble Sending Fax Documents

Cancelling Transmissions.

How do you cancel a transmission while a document is being scanned?

Are you sending a fax document using the Direct Sending mode?

Press

(Stop) on the control panel, or press [Cancel] on the touch panel display.

How do you cancel a transmission after the document has been scanned?

Press [Status Monitor/Cancel] → [Send] → [Job Status] → select [Fax] from the drop-down list. Then select the document that you want to cancel → press [Cancel] → [Yes]. However, documents that are being sent may not be cancelled even if you press [Cancel]. (See "Cancelling a Job Being Sent or Waiting to Be Sent.")

Cannot Send Documents.

Is the destination setting correct?

Check the destination setting of the recipient.

Is the destination stored in the Address Book correct?

Check the destination in the Address Book. (See "Checking/Editing/Deleting a Stored Address.")

Has trouble occurred in the remote machine?

Check to make sure that the remote machine can receive documents. If it cannot, check to see whether the recipient's machine has been turned Off, is out of recording paper, or has insufficient available memory.

Cannot Send Faxes.

Is the telephone line type set correctly?

Check the type of telephone line that has been set. (See "Fax Line Settings.")

If you are sending with a subaddress setting, did you enter the correct subaddress and password for the destination?

Check the subaddress and password settings.

Is the line connected to a private branch exchange switchboard or terminal adapter?

Set [Check Dial Tone Before Sending] to 'Off'. (See "Checking the Dial Tone before Sending.")

The Memory Is Full.

Are unwanted documents stored in memory?

Delete documents with transmission errors to make more memory available.

(See "Operations from the Send Screen.")

Delete unwanted documents from the Memory RX Inbox. (See "Checking the Detailed Information for/Displaying an Image/Deleting a File in the Memory RX Inbox.")

Delete unwanted documents from the Confidential Fax Inbox. (See "Checking the Detailed Information for/Displaying an Image/Deleting a File in the Memory RX Inbox.")

Delete unwanted documents from the Mail Box. (See "Operations for Files Stored in a Mail Box.")

The Document Does Not Print Clearly at the Recipient's Machine.

Is the platen glass clean?

Use your machine to make a copy of the document, and check it for streaks. If streaks appear, clean the platen glass. (See "Originals Cannot Scanned Properly (Cleaning the Platen Glass).")

The Density of the Documents Sent to a Recipient Is Too Light.

Is the Density setting set towards

(Light) and the Original Type setting set to [Photo] when you send your document?

Change the Density setting to

(Dark) and the Original Type setting to [Text]. Try sending your document again. (See "Setting Original Type" and "Adjusting Density Manually.")

The Machine Will Not Transmit Using a Subaddress.

Are the subaddress and password of the remote machine specified correctly?

Check to see if the machine has a subaddress function.

Check with the remote party to see if the specified subaddress and the RX password at both this machine and the remote machine are the same.

Has trouble occurred in the remote machine?

Are the subaddress and password for the destination stored in the Address Book correct?

Check the subaddress and password settings stored in the Address Book for the destination.

The Recipient's Machine Is Slow to Switch Over to the Receiving Mode, and Errors Always Occur.

Is a pause inserted in the fax number?

If you are sending to a machine that is slow in switching over to fax receiving, insert a pause after the destination's fax number.