When removing the jammed paper, do not turn OFF the machineTurning OFF the machine deletes the data that is being printed.
If paper tearsRemove all the paper fragments to prevent them from becoming jammed.
If paper jams repeatedlyTap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.
Check that the paper is appropriate for the machine. Paper
Check that no jammed paper fragments remain in the machine.
If you use paper with a coarse surface, set [Paper Type] to [Rough 1] (60 to 90 g/m²) or [Rough 2] (91 to 163 g/m²). Basic Print Operations
Do not forcibly remove jammed paper from the machineForcibly removing the paper may damage parts in the machine. If you are not able to remove the paper, contact your local authorized Canon dealer or the Canon help line. When a Problem Cannot Be Solved
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If you click [Troubleshooting Details], you can display the same troubleshooting methods that are described in this manual.
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Output tray
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Manual feed slot
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Multi-purpose tray
Fold the tray cover, and then pull out the paper. If there is paper loaded in the multi-purpose tray, remove it before proceeding to clear paper jams.
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1
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Open the paper output guide.
Press and hold the green button, and then pull the paper output guide toward you.
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2
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Gently pull out the paper.
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3
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Close the paper output guide.
Make sure that both the left and right sides of the guide are closed firmly.
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The paper jam message disappears, and the machine is ready to print.
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