Printing Problems

Together with this section, see Common Problems. For problems related to connection with the computer, see Installation/Settings Problems.

Printing results are not satisfactory, or the paper is curled or wrinkled.

When You Cannot Print Properly

You cannot print.

Can you print a Windows test page? If you can print a Windows test page, there is no problem with the machine or the printer driver. Check the print settings of your application.
Printing a Test Page in Windows

If you cannot print a test page, check the following according to your environment.

Wireless LAN connection

Check the connection status (signal strength) of the wireless LAN.
Viewing Network Settings

If the connection is poor, try the following.

Change the channel of your wireless LAN router. If you have more than one router, set the channels to be at least five channels apart.

If you can change the radio output power of your wireless LAN router, raise the output power.

If your computer is connected to the wireless LAN, are the computer and this machine using the same wireless LAN router SSID? If they are different, reset the wireless LAN connection settings of this machine.
Viewing Network Settings
Checking the SSID to Which Your Computer Is Connected
Connecting to a Wireless LAN

When you reset wireless LAN connection settings

When making settings with the MF/LBP Network Setup Tool, select [Easy Setup]

[My wireless LAN access point does not have a WPS button or I cannot find the button].

As the wireless LAN router, select the one with the SSID to which the computer is connected.

Have you selected the correct port? If there is no port to use, create a port.
Checking the Printer Port
Configuring Printer Ports

Is communication on your computer restricted by a firewall? If the machine cannot be accessed because of incorrect settings, use the reset button to initialize the settings.
Restricting Communication by Using Firewalls
Initializing Settings by Using the Reset Button

Disable security software and other resident software.

Reinstall the printer driver in accordance with the Printer Driver Installation Guide.

Can you print from other computers on the network? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.

Wired LAN connection

Have you selected the correct port? If there is no port to use, create a port.
Checking the Printer Port
Configuring Printer Ports

Disable security software and other resident software.

Reinstall the printer driver in accordance with the Printer Driver Installation Guide.

Can you print from other computers on the network? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.

USB connection

Have you selected the correct port? If there is no port to use or you are not sure, reinstall the printer driver in accordance with the Printer Driver Installation Guide. When you reinstall the printer driver, the correct port is created automatically.
Checking the Printer Port

Disable security software and other resident software.

Connect to another USB port on the computer.

Delete the USB class driver, and then reinstall the printer driver. For more information, see the Printer Driver Installation Guide.

Can you print from a USB connection to another computer? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.

Via print server

Can you print from the print server? If you can print from the print server, check the connection between your computer and the print server.
Problems via the Print Server

Disable security software and other resident software.

Reinstall the printer driver in accordance with the Printer Driver Installation Guide.

Can you print from other computers via the print server? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.

You cannot print with Google Cloud Print.

Using Google Cloud Print

It takes a long time before printing starts.

Did you print on narrow paper? After you print to narrow width paper, the machine may cool itself to maintain the print quality. As a result, it may take some time before the next job is printed. Wait until the machine is ready to print. Printing will resume when the temperature inside the machine has fallen.

A blank sheet is output (nothing is printed).

Did you pull the sealing tape out when loading the toner cartridge? If you did not pull it out, remove the toner cartridge, pull the sealing tape out, and reload the toner cartridge.
How to Replace Toner Cartridges