Error Codes
An error code is a 3-digit code recorded in the error log when an error occurs.
You can view the code in the following reports and log:
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Error Codes
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Error send report
Error receive report
Job history displayed on the System Status screen
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For details about on the reports, refer to the following:
Error code definitions and corrective actions appear below.
#001
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Problem
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A document jam has occurred.
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Action
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Remove the jammed document.
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#003
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Problem
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A high volume of data is causing the transmission to take a very long time.
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Action 1
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Reduce the scanning resolution, and try to send the document again.
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Action 2
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Reduce the scanning resolution or ask the sender to divide the document before sending it again.
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#005
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Problem 1
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A fax recipient did not respond within 35 seconds.
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Action
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Repeat the sending procedure from the beginning. Additionally, ask the recipient to check the fax machine. When making an overseas call, add a pause to the fax number.
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Problem 2
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The recipient may not be a G3 fax machine.
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Action
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Ask the recipient what type of fax machine is being used, and then send the document to a G3 fax machine. If the recipient does not have a G3 fax machine, send the document again using a communication mode that is compatible with the recipient's fax machine.
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#012
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Problem
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The recipient's machine has run out of paper.
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Action
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Ask the recipient to ensure that paper is loaded in their machine.
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#018
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Problem 1
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Redialing was not able to obtain any response. The line may be busy or disconnected.
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Action
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Wait a moment, and then try again. If you are still unable to send the document, ask the recipient to verify that the fax machine is ready to receive a fax. If the line is busy, wait a few moments, and try to send the document again.
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Problem 2
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You cannot send a fax because the line is busy or disconnected.
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Action
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Verify that the recipient's machine is ready to receive a fax, and then try again.
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Problem 3
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The settings configured on the recipient's machine may not incompatible with yours.
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Action
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Verify that the recipient's machine is ready to receive a fax, and then try again.
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Problem 4
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No pause was added to the fax number when attempting an international fax transmission.
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Action
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Add a pause after the country code or in front of the fax number, and then redial the number. If you want to send the document to a recipient that is registered under a one-touch key, change the settings for international sending in the detailed setting screen.
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#022
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Problem
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Sending faxes from a computer is restricted.
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Action
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The restriction needs to be canceled. Contact your administrator for more information.
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#037
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Problem 1
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The machine's memory is full.
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Action
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Print, send, or delete any documents stored in the memory.
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Problem 2
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The data size exceeds the machine's available memory.
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Action
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Reduce the data resolution or change the file format to reduce the data size.
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#054
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Problem 1
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A user abbreviation or a user fax number is not registered when sending a fax from a computer.
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Action
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Register a user abbreviation and a user fax number.
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Problem 2
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The destination number is more than 120 digits long when sending a fax from a computer or importing from the address book.
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Action
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Reduce the number of digits to less than 120.
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#099
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Problem
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A user canceled a job that is processing to be sent or received.
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Action
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Try to send or receive the document again.
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#995
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Problem
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A document waiting to be sent or received has been canceled by a user.
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Action
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Try to send or receive the document again.
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