Printing Results Are Not Satisfactory

Dirt inside the machine may affect printing results. Perform care and cleaning to the machine first. Cleaning the Machine

Smudge Marks Appear on the Bottom Edge of Printouts

Are you using appropriate paper?

Check the supported paper types and replace with an appropriate type.Also, specify the paper size and type settings properly.
Paper
Loading Paper
Specifying Paper Size and Type

Do you print data without margins?

This symptom occurs if a margin is set to none in the printer driver. The marginal areas within the first 1/4" (5 mm) from the respective edges of paper are not printable (for envelopes, the top and bottom marginal areas within the first 3/8" (10 mm) from the top/bottom edge are not printable). Make sure to have margins around the document to print.

[Finishing] tab

[Advanced Settings]

[Expand Print Region and Print]

[Off]

Smudges Appear on Printouts

Are you using appropriate paper?

Check usable paper, and replace with appropriate paper.
Paper
Loading Paper

Do smudges appear on printouts depending on the paper type or the operating environment?

Change the setting for [Special Print Adjustment A]. The improvement effect is weakest with [Mode 1] and strongest with [Mode 4]. Try the adjustment starting with [Mode 1].

Setting in the Printer Driver

[Finishing] tab

[Advanced Settings]

[Special Print Adjustment A]

Select the mode

Specifying Settings in the Setting Menu of the Operation Panel

Special Printing Mode A

When printing from the computer, the setting in the printer driver takes precedence. When the setting of [Graphics Mode] in the printer driver is changed to [UFR II Mode], the setting in the operation panel takes precedence.

This item cannot be set when [Barcode Adjustment Mode] is set to one of [Mode 1] to [Mode 3].

Print density will be lighter when you select stronger improvement. It may also result in less sharp edges and rougher details.

If the problem cannot be solved in spite of this item having been set, set <Special Printing Mode D> to <On>. Special Printing Mode D

Do smudges appear on copy job output depending on the paper type or the operating environment?

Change the setting for <Special Printing Mode Z>. The improvement effect is weakest with <Mode 1> and strongest with <Mode 3>. Try the adjustment starting with <Mode 1>.
Special Printing Mode Z

This item is only effective for copy job output.

Print density will be lighter when you select stronger improvement. It may also result in less sharp edges and rougher details.

If the problem cannot be solved in spite of this item having been set, set <Special Printing Mode D> to <On>. Special Printing Mode D

Do smudges appear on printouts of received fax documents or reports or lists depending on the paper type or the operating environment?

Change the setting for <Special Printing Mode C>. Setting this item to <On> may solve the problem.
Special Printing Mode C

This item is only effective for printing received fax documents or reports or lists.

If you set this item to <On>, the printing speed will be slower.

If the problem cannot be solved in spite of this item having been set, set <Special Printing Mode D> to <On>. Special Printing Mode D

Do streaks appear immediately after you replace the toner cartridge or when you print for the first time after a long time?

Change the setting for <Special Printing Mode B>. The improvement effect is weakest with <Mode 1> and strongest with <Mode 3>. Try the adjustment starting with <Mode 1>.
Special Printing Mode B

Printing speed becomes slower when you select stronger improvement.

Toner Smudges and Splatters Appear

Do smudges appear on printouts depending on the paper type or the environmental conditions (more specifically when you print on heavy paper or use the machine in an environment with low humidity)?

Set <Special Printing Mode U> to <On>.
Special Printing Mode U

When you set this item to <On>, print quality may be lower depending on the paper type or the operating environment (more specifically when you print on thin paper or use the machine in an environment with high humidity).

Are you using appropriate paper?

Check usable paper, and replace with appropriate paper.
Paper
Loading Paper

Afterimages Appear in Blank Areas

Are you using appropriate paper?

Check usable paper, and replace with appropriate paper.
Paper
Loading Paper

Is it time to replace the toner cartridge?

Materials inside the toner cartridge may have deteriorated. Replace the toner cartridge.
How to Replace Toner Cartridges

Printouts Are Faded

Is the amount remaining in toner cartridge running low?

Remove the toner cartridge, shake it five or six times gently to evenly distribute the toner inside the cartridge, and then reload it into the machine.
Using Up Toner

Are you using appropriate paper?

Check usable paper, and replace with appropriate paper. Also, specify the paper size and type settings properly.
Paper
Loading Paper
Specifying Paper Size and Type

A Portion of the Page Is Not Printed

Do the paper guides align with the edges of the paper?

If the paper guides are too loose or too tight, part of a document may not be printed.
Loading Paper

Do you print data without margins?

[Finishing] tab

[Advanced Settings]

[Expand Print Region and Print]

[Off]

Streaks Appear/Printing is Uneven

Is the platen glass dirty?

Clean the platen glass and the underside of the feeder.
Platen Glass

Have you cleaned the fixing unit?

Clean the fixing unit.
Fixing Unit

Is the amount remaining in toner cartridge running low?

Remove the toner cartridge, shake it five or six times gently to evenly distribute the toner inside the cartridge, and then reload it into the machine.
Using Up Toner

Is it time to replace the toner cartridge?

Materials inside the toner cartridge may have deteriorated. Replace the toner cartridge.
How to Replace Toner Cartridges

White Spots Appear

Are you using paper that has absorbed moisture?

Replace with appropriate paper.
Loading Paper

Are you using appropriate paper?

Check usable paper, and replace with appropriate paper.
Paper
Loading Paper

Is it time to replace the toner cartridge?

Materials inside the toner cartridge may have deteriorated. Replace the toner cartridge.
How to Replace Toner Cartridges

Black Spots Appear

Have you cleaned the fixing unit?

Clean the fixing unit.
Fixing Unit

Reverse Side of Paper is Smudged

Have you loaded paper that is smaller than the size of the print data?

Check to make sure that the paper size matches the size of the print data.

Have you cleaned the fixing unit?

Clean the fixing unit.
Fixing Unit

Printed Barcode Cannot Be Read

Are you using a small barcode or a barcode consisting of thick lines?

Enlarge the barcode.

If the direction of lines in the barcode is perpendicular to the paper output direction, turn the image 90 degrees to make the lines parallel to the paper output direction.

If the problem persists even after performing the above operation, change the mode by using [Barcode Adjustment Mode]. The improvement effect is weakest with [Mode 1] and strongest with [Mode 3]. Try the adjustment starting with [Mode 1].

Setting in the Printer Driver

[Finishing] tab

[Advanced Settings]

[Barcode Adjustment Mode]

Select the mode

Specifying Settings in the Setting Menu of the Operation Panel

Barcode Adjustment Mode

Print density will be lighter when you select stronger improvement.

When printing from the computer, the setting in the printer driver takes precedence. When the setting of [Graphics Mode] in the printer driver is changed to [UFR II Mode] and [Barcode Adjustment Mode] is changed to [Printer Default], the setting in the operation panel takes precedence.

When you set [Barcode Adjustment Mode] to one of [Mode 1] to [Mode 3], [Special Print Adjustment A] is automatically set to [Off].