If you encounter problems when using the machine, check the items in this section before contacting us. If the problems persist, contact your local authorized Canon dealer.
Check the Following
Is the machine turned ON? Is the power cord connected?
If the machine is turned ON but does not respond, turn it OFF, check whether the power cord is connected correctly, and turn it back ON.
Is the USB cable connected correctly?
Check whether the USB cable is connected correctly.
If you leave the machine unattended for a specific period of time, it enters sleep mode for power conservation, not allowing you to operate it. To cancel sleep mode, press .
Wait a few moments until the machine starts and warms up.
Are the Settings Properly Configured?
If the machine does not start operating even after has been pressed, the settings may not have been configured properly. Check the configured settings.
Is the Error Indicator on or Blinking?
Make sure that paper is loaded properly in the drawer or multi-purpose tray.
Turn OFF the power switch, wait 10 seconds, and turn it ON again. If the problem is solved, the Error indicator will turn off and the display will return to standby mode. If the Error indicator keeps blinking, unplug the power cord and contact your local authorized Canon dealer.
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Is the machine turned ON? Is the power cord connected?
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has been pressed, the settings may not have been configured properly. Check the configured settings.
