When an Error Message Appears
If you cannot send a fax or the memory is full, or you encounter operation problems, a message appears on the display. Find out more information about messages in the following list.
***DOWNLOAD MODE*** FAILED TO UPDATE
Failed to update firmware due to the following reasons:
- There is no firmware to update.
- Connection with a computer is disconnected.
- A transmission (print, etc.) is processing from other computer or application to the machine during updating firmware.
Check firmware that you updated is the newest version.
Check a connection between the machine and computer.
If they are connected by USB cable, see Getting Started.
If there is a processing job, wait until it is finished.
Access point cannot be found.
When automatic setting with WPS was attempted, a wireless router could not be detected within a specific period of time.
Connect again paying attention to the time limit.
An SSID or network key of a wireless router was entered manually, but the entry was incorrect.
Check the SSID and network key, and enter the correct ones again.
A wireless router could not be detected due to setting problems of the network to be connected.
Check whether the machine is properly installed and ready to connect to the network.
If the problem persists, check the security settings of the wireless router.
An error occurred.
Connection is interrupted during transmission with a computer, or any kind of error has occurred.
Check whether a driver or software is correctly installed on the computer.
MF Driver Installation Guide
Canon Fax Driver Guide
* If the connection method (USB connection/wired LAN connection) was changed, uninstall the MF driver. Once uninstallation is complete, reinstall the MF driver.
Check a connection between the machine and computer.
If there are connected by USB cable, see Getting Started.
Cannot print RX data.
A received document cannot be printed due to the following:
Replacement period of the toner cartridge is near.
A cover is opened.
A toner cartridge is not set.
Paper is not set.
A document or paper jams.
An abnormality occurs.
Check whether the problems above are occurring. If messages including causes and solutions appear on the display, check the contents.
Cannot receive the fax. Make sure the fax was sent correctly by the sender.
The recipient's machine did not respond within 35 seconds.
Ask the sender to send the fax again. If you hear a beep, tap <Start Receiving> to receive the fax.
Cannot specify a group.
Group Dial was specified as a destination after pressing <Hook>.
Once you tap <Hook>, you cannot specify destinations in Group Dial. Tap <End> on the <Specify the destination.> screen, and specify destinations to send fax documents without tapping <Hook>.
Cannot use Google Cloud Print. Server authentication failed.
Cloud Print could not perform server authentication, or could not acquire information for registration.
Check whether the date and time settings are correctly specified.
Cannot use Google Cloud Print. Server communication error.
Cloud Print is unavailable due to an error.
Check whether the machine is correctly connected to a wireless LAN or wired LAN.
A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer.
If a proxy server is used on the network, check whether the proxy settings on the machine and the server are correct. For details, contact your Network Administrator.
Could not perform cleaning.
Paper jammed during cleaning.
Remove the jammed paper, set paper correctly, and perform cleaning again.
The amount of toner required for cleaning the fixing assembly is insufficient.
Cleaning requires toner. Replace the toner cartridge, and perform the cleaning again.
Connect the computer.
The machine is not connected to a computer when you try to scan a document.
Connect the machine to a computer.
The connection with the PC has been lost. Check the connection.
Transmission is interrupted because any kind of error occurred.
Check the network connection.
The connection to the computer was lost during a scan.
Check the connection between the machine and the computer.
Check the PSK settings.
The network key (PSK) of a wireless router to be connected is not set to the machine correctly.
Check the network key (PSK) of the wireless router, and set it to the machine again.
If the problem persists even after checking the network key, check whether the machine is properly installed and ready to connect to the network.
Could not connect using the wireless LAN.
A connection failed due to an error while setting wireless LAN connection.
Restart the machine and set again.
If the problem persists even after restarting the machine, check whether the machine is properly installed and ready to connect to the network.
If the problem persists even after checking the wireless LAN connection, check the security settings of the wireless router.
Could not connect using WPS.
When automatic setting with WPS was attempted, the connection failed due to an error.
Wait for a while, and set again. If the problem persists, check whether the wireless router supports WPS.
If WPS is supported:
Check whether the machine is properly installed and ready to connect to the network.
If WPS is not supported:
Set using another connecting method.
Insert new toner cartridge.
Job in progress... Wait a moment, then try again.
Firmware cannot be updated because the machine is processing.
Please wait.
Jobs that cannot be performed at the same time were tried to be performed, such as printing reports in the process of printing documents.
If there are jobs running, wait until the processing jobs are complete.
The memory is full. Scanning will be canceled. Do you want to print?
Failed to scan the documents because of the shortage of memory capacity.
Either print all pages that were successfully scanned or cancel the job.
Split the job into smaller subsets.
When copies were collated, all the pages could not be scanned.
Either print all pages that were successfully scanned or cancel the job.
Split the job into smaller subsets or set <Original Type> to <Text/Photo> before copying.
No Paper: XXXX*
* <Drawer 1> or <MP Tray> is displayed for XXXX.
Paper is not loaded in the paper drawer or the multi-purpose tray.
Load the paper.
Paper on which reports or lists can be printed is not loaded.
Reports or lists can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size.
Paper on which received documents can be printed is not loaded.
Received documents can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size. Also, set the paper type to <Plain (64-90 g/m²)>, <Recycled (64-80 g/m²)>, or <Color (64-80 g/m²)> depending on the loaded paper.
If you print received documents on paper other than A4 or LTR size, some portions of the image may be missing or the image may be divided and printed onto several sheets.
No response from the host.
The machine is not connected to a network correctly.
Check the machine and network settings, and connect again.
The number is incorrect. Enter the number again.
You entered an incorrect PIN.
Enter the correct PIN. Contact your administrator for more information.
Paper jammed.
Paper jams.
Remove the jammed paper or document, and print again (Printing may resume automatically).
Prepare the toner cartridge.
The toner cartridge needs to be replaced soon.
It is recommended to replace the toner cartridge when printing a large volume of documents.
Replacing the Toner Cartridges
Replacing the Toner Cartridges
Print Purchase Information: Press and Hold Reset Key **
The toner cartridge needs to be replaced soon.
If you scan and register the documentation of your local authorized Canon dealer (business card, information, etc.), you can easily check their contact information when you need to purchase or replace consumables such as toner.
It is recommended to replace the toner cartridge when printing a large volume of documents.
Allowed Paper: Size: A4, A3, B4, LTR, LGL, 11x17 Type: Plain, Recycled, Color
Paper other than the size displayed on the screen has been selected when printing reports.
Select the paper size displayed on the screen.
Could not perform Shared Key authentication. Check the WEP settings.
The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.
Check the network key (the WEP key) of the wireless router, and set it to the machine again.
Connect again by selecting a wireless router or by manually changing the WEP authentication method to <Open System>.
The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
Paper Size and Settings Mismatch
The paper size setting on the control panel does not match the loaded paper size.
Match the paper size setting specified in <Paper Settings> and the size of the paper that is actually loaded.
To use the loaded paper
Change the setting of <Paper Settings> to match the loaded paper size.
If printing from a computer, check whether the paper size setting in the printer driver matches the loaded paper size.
To load paper without changing the settings
Load the paper with the size that is set to <Paper Settings>.
Specifying and registering new destinations is restricted.
Only destinations that are registered in the Address Book can be specified to send a fax or e-mail.
To enter a new destination with the control panel, or add or edit it in the Address Book, you need to set <Restrict New Destinations> to <Off>. For more information, contact your Administrator.
The memory is full.
A fax could not be sent or received, or a document could not be scanned due to insufficient memory space.
If a sending or printing job is queued, wait until the job is completed.
If a received document is stored to memory, print or delete it.
If sending a document with many pages, divide it into multiple sections.
If sending a fax, reduce the resolution to scan the document.
If scanning, change the file format to reduce its file size.
The number of entered characters is incorrect or invalid characters are used.
The network key (the WPA/WPA2-PSK or WEP key) of a wireless router is not entered correctly.
Check the network key (the WPA/WPA2-PSK or WEP key) of the wireless router, and set it to the machine again. For more information about how to check the network key, see the instruction manuals for your networking devices or contact your manufacturer.
The WEP key is not set correctly. Check the WEP settings.
The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.
Check the network key (the WEP key) of the wireless router, and set it to the machine again.
The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."
Connect again by selecting a wireless router or by manually changing the WEP authentication method to <Open System>.
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.