Clearing Paper Jams

If a paper jam occurs, a message, the location of the paper jam, and the procedure for clearing it are displayed on the screen. If you do not know how to clear the paper jam from viewing the screen, see Paper Jam Locations to clear the paper jam. For information on cautions when clearing paper jams, see "Important Safety Instructions" in the FAQ Guide.


When all paper jams have been cleared, immediately remove your hands from the machine and optional equipment so that your clothing and hands do not get caught in the rollers.


Cautions when clearing paper jams When clearing paper jams, do not turn the power OFF. Data being printed is erased when you turn the power OFF. Take particular care when a fax is being received. When the paper gets torn, be sure to remove all of it so that no pieces remain. Do not forcibly remove the jammed paper from the machine. Forcibly removing the paper may damage parts of the machine. If you cannot remove the paper, contact your local authorized Canon dealer. Copies and prints may be output to optional equipment while you are clearing paper jams. Take care when handling optional equipment that is installed.

Cautions when clearing paper jams

When clearing paper jams, do not turn the power OFF. Data being printed is erased when you turn the power OFF.

Take particular care when a fax is being received.

When the paper gets torn, be sure to remove all of it so that no pieces remain.

Do not forcibly remove the jammed paper from the machine. Forcibly removing the paper may damage parts of the machine.

If you cannot remove the paper, contact your local authorized Canon dealer.

Copies and prints may be output to optional equipment while you are clearing paper jams. Take care when handling optional equipment that is installed.


The front cover of the main unit may lock When paper jams in the right or left section on the main unit, it may occur that the main unit front cover locks so that it cannot be opened. When the main unit front cover does lock, the cover lock indicator () lights. In this case, follow the instructions on the screen of the operation panel to remove the jammed paper.

If Paper Jams Frequently Occur

If paper jams frequently occur even though there are no problems with the machine and its optional equipment, check the following.

Are the paper guides misaligned?

Match the paper guides with the paper loaded in the paper source.

Is the paper type correct?

On the <Status Monitor/Cancel> screen, check the paper type. <Status Monitor/Cancel> Screen

If the paper loaded in a paper source differs from the paper type setting, see Loading Paper to set the paper type again.

Do pieces of paper remain in the machine?

Pieces of paper may remain in the machine after removing a paper jam. Open the location where the paper was jammed, and remove any pieces of paper (do not forcibly pull the paper when removing it).

Paper Jam Locations

For information on the paper jam locations and the method for clearing paper jams, see the following diagram and references.

	Feeder Paper Jams in the Feeder
	Right cover of the main unit Paper Jams in the Right Side of the Main Unit
	Left cover of the main unit Paper Jams in the Left Side of the Main Unit
	Inside the main unit Paper Jams Inside the Main Unit
	Buffer pass unit Paper Jams in the Buffer Pass Unit (for the 208 V and 120 V machines only) /Buffer Pass Unit-M (for the 230 V machine only) (Optional)
	Paper drawer Paper Jams in a Paper Source of the Main Unit
	Paper deck Paper Jams in a Paper Source of the Main Unit
	POD Deck Lite-C/Paper Deck Unit-E Paper Jams in the Paper Deck/POD Deck (Optional)
	Multi-drawer Paper Deck-C Paper Jams in the Multi-Drawer Paper Deck (Optional)
	Document Insertion Unit-N Paper Jams in the Document Insertion Unit-N
	Paper Folding Unit-J Paper Jams in the Paper Folding Unit-J
	Document Insertion Unit-Q/Document Insertion / Folding Unit-K Paper Jams in the Document Insertion Unit-Q/Document Insertion / Folding Unit-K
	Staple Finisher-X Paper Jams in the Staple Finisher-X
	Booklet Finisher-X Paper Jams in the Booklet Finisher-X
	Staple Finisher-V/Booklet Finisher-V Paper Jams in the Staple Finisher-V/Booklet Finisher-V


Paper may not actually be jammed in the location you check. Even in this case, follow the instructions on the screen to check all the locations. The screen indicating that there is a paper jam is repeatedly displayed until you clear the paper jam. If you press <Close> on the screen indicating that there is a paper jam, you may be able to continue to perform operations and specify settings without immediately removing the paper jam. Do not remove paper from a location other than that displayed as a paper jam location on the screen. This may cause paper jams in other locations or missing pages in output documents.

Paper may not actually be jammed in the location you check. Even in this case, follow the instructions on the screen to check all the locations.

The screen indicating that there is a paper jam is repeatedly displayed until you clear the paper jam.

If you press <Close> on the screen indicating that there is a paper jam, you may be able to continue to perform operations and specify settings without immediately removing the paper jam.

Do not remove paper from a location other than that displayed as a paper jam location on the screen. This may cause paper jams in other locations or missing pages in output documents.