Countermeasures for Each Message
If you cannot send a fax or the memory is full, or you encounter operation problems, a message appears on the display. Find out more information about messages in the following list.
A counterfeit or non-Canon cartridge may be in use. The amount in the cartridge cannot be displayed correctly.
The toner cartridge used may not be a genuine Canon product.
Only genuine Canon toner cartridges should be used as replacement toner cartridges.
Consumables
An error occurred during certificate verification.
The certificate has expired, or contains incorrect information.
Check the certificate for validity period and domain name in the DNS settings.
Cannot analyze the authentication server certificate.
The authentication server certificate may be invalid, or the certificate may be in a format that the printer does not support.
Cannot change the destination type of destinations registered to a group.
A selected destination could not be edited because it was registered to Group Dial.
To change the type of destination that is registered to Group Dial, first delete the registered destination from Group Dial. Next, change the destination type, and then register the destination to Group Dial again.
Cannot find the access point.
When automatic setting with WPS was attempted, a wireless router could not be detected within a specific period of time.
An SSID or network key of a wireless router was entered manually, but the entry was incorrect.
A wireless router could not be detected due to setting problems of the network to be connected.
If the problem persists, check the security settings of the wireless router.
Cannot print RX data.
Received documents cannot be printed due to some specific situation.
Check if there has occurred one of the following situations. If messages including causes and solutions appear on the display, check the contents.
A cover is open.
There is no paper loaded.
The paper is jammed.
The toner cartridge is consumed.
An error has occurred.
Cannot receive the fax. Make sure the fax was sent correctly by the sender.
The recipient's machine did not respond within 35 seconds.
Ask the sender to send the fax again. If you hear a beep, select <Start Receiving> to receive the fax.
Receiving Faxes
Cannot recognize the image.
An image which cannot be previewed was selected in Memory Media Print.
When the machine has insufficient memory space, preview cannot be displayed. Even JPEG or TIFF images may not be displayed.
Cannot send because more than one destination is specified.
Sending a fax to multiple destinations is disabled.
To specify multiple destinations, you need to set <Restrict Sequential Broadcast> to <Off>. For more information, contact your Administrator.
Restricting Sequential Broadcasts
Cannot specify group destinations, or multiple destinations at the same time.
You specified multiple destinations or Group Dial when the receiver is off the hook.
When the receiver is off the hook, you cannot specify multiple destinations or Group Dial. After placing the receiver on the hook, specify destinations and send fax documents.
Cannot specify group destinations when on-hook.
Group Dial was specified as a destination after selecting <Hook>.
Once you select <Hook>, you cannot specify destinations in Group Dial. Specify destinations to send fax documents without selecting <Hook>.
Cannot use these settings. Sending to the specified destination is restricted.
The machine is set up so that the user currently logged in cannot send to the addresses registered in the selected <Favorite Settings>.
Cartridge Communication Error A counterfeit or non-Canon cartridge may be in use.
A toner cartridge may not be installed correctly or may be faulty.
Re-install the toner cartridge. If re-installing the toner cartridge fails to clear the error message, the toner cartridge may be faulty. Contact the store where you purchased the toner cartridge or consult the Canon Customer Help Center.
Procedure for Replacing the Toner Cartridge
The toner cartridge used may not be a genuine Canon product.
Only genuine Canon toner cartridges should be used as replacement toner cartridges.
Consumables
Change the authentication password.
The password has expired.
Set a new password.
Check the authentication settings.
The authentication method set on the machine does not match the authentication method set on the RADIUS server.
Copying is restricted.
Copying is disabled in the Department ID Management.
Could not connect.
Connection in Access Point Mode failed due to an error.
An error occurred when connecting in Access Point Mode.
Set the IP address to other than "192.168.22.xx." If you still cannot connect, check the subnet mask settings. For details, contact your Network Administrator.
Setting IPv4 Address
Could not connect. Check the PSK settings.
The network key (PSK) of a wireless router to be connected is not set to the machine correctly.
If the problem persists even after checking the network key, check whether the machine is properly installed and ready to connect to the network.
Installation/Settings Problems
Could not connect. The maximum number of devices that can connect to the access point has been reached.
The machine attempted to connect to a wireless LAN router to which the maximum number of devices were already connected.
Decrease the number of devices (clients) that are connected to the wireless LAN router. For information on the maximum number of devices that can connect, see the instruction manual for the wireless LAN router or contact the manufacturer.
Could not connect using Easy Connection via PC. The device will restart.
Connection in Access Point Mode failed due to an error.
An error occurred during the procedure for Easy Connection via PC (cableless setup mode).
Could not connect using the wireless LAN. Turn the main power OFF and ON, then configure the settings again.
A connection failed due to an error while setting wireless LAN connection.
Restart the machine and set again.
If the problem persists even after restarting the machine, check whether the machine is properly installed and ready to connect to the network.
Installation/Settings Problems
If the problem persists even after checking the wireless LAN connection, check the security settings of the wireless router.
Could not connect using WPS. Wait a moment, then configure the settings again.
When automatic setting with WPS was attempted, the connection failed due to an error.
Wait for a while, and set again. If the problem persists, check whether the wireless router supports WPS.
If WPS is supported:
Check whether the machine is properly installed and ready to connect to the network.
Installation/Settings Problems
If WPS is not supported:
Set using another connecting method.
Connecting to a Wireless LAN
Could not detect any connections from wireless devices.
Mobile device detection was not possible within the predetermined length of time.
Could not perform cleaning.
Paper jammed during cleaning.
The amount remaining in toner cartridges required for cleaning the fixing assembly is insufficient.
Could not perform correction.
Appropriate paper that is required for correction is not loaded in a paper drawer.
An adjustment image that is required for correction is not placed on the platen glass correctly.
Paper jammed during correction.
The amount remaining in toner cartridges required for correction is insufficient.
Could not perform Open System authentication. Check the WEP settings.
The authentication method of the machine is set to <Open System>, but that of a wireless router is set to "Shared Key."
The MAC address of the machine is rejected because the MAC address filter is set at a wireless router.
Set the wireless router to permit the MAC address of the machine and your computer. For more information about how to set, see the instruction manuals for your networking devices or contact your manufacturer. To check the MAC address of the machine, select <Menu>
<Preferences>
<Network>
<Wireless LAN Settings>
<Connection Information>.
Viewing the MAC Address for Wired LAN
Could not perform Shared Key authentication. Check the WEP settings.
The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.
The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
Direct Connection terminated.
Connection with the mobile device was interrupted.
Easy Connection via PC ended due to timeout The device will restart.
30 minutes have passed since the start of the procedure for Easy Connection via PC (cableless setup mode), but PC still cannot be connected.
End of cartridge lifetime.
The toner cartridge has reached the end of its lifetime.
Faxing is restricted.
Faxing is disabled in the Department ID Management.
Google Cloud Print Authentication Error
Cloud Print could not perform server authentication, or could not acquire information for registration.
Google Cloud Print Communication Error
Cloud Print is unavailable due to an error.
A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer.
If a proxy server is used on the network, check whether the proxy settings on the machine and the server are correct. For details, contact your Network Administrator.
Setting a Proxy
Load paper.
Paper is not loaded in the paper drawer or the multi-purpose tray.
Paper on which reports or lists can be printed is not loaded.
Paper on which received documents can be printed is not loaded.
If you print received documents on paper other than A4 or Letter size, some portions of the image may be missing or the image may be divided and printed onto several sheets.
Memory Full (Secure Print)
Memory became full of secured documents that were not printed.
Memory Full (Skip Error)
The memory became full of print data that could not be printed due to errors.
Cancel printing of documents to which an error has occurred, or print the documents by selecting <Skip Error> on the screen for checking the printing status.
Canceling Prints
Memory Media Print is restricted.
The function that prints files in a USB memory device is disabled.
No reply from the destination.
A LAN cable may be disconnected, or there may be a problem in a switch.
Check the status of the LAN cables and switches.
No response from the host.
The machine is not connected to a network correctly.
Paper jammed.
Paper jams.
Remove the jammed paper, and print again (Printing may resume automatically).
Clearing Paper Jams
Paper Settings and Loaded Size Mismatch
The paper size setting on the operation panel does not match the loaded paper size.
Match the paper size setting specified in <Paper Settings> and the size of the paper that is actually loaded.
To use the loaded paper
Change the setting of <Paper Settings> to match the loaded paper size.
Specifying Paper Size and Type
If printing from a computer, check whether the paper size setting in the printer driver matches the loaded paper size.
To load paper without changing the settings
Load the paper with the size that is set to <Paper Settings>.
Loading Paper
Check that the paper guides in the paper drawer are set in the correct position.
Loading Paper
Prepare cartridge.
Toner cartridge replacement time is near.
Make sure that you have a replacement toner cartridge ready. Replace the toner cartridge if you see this message before you start to print a large job.
Consumables
When copying or printing, you can continue printing the original.
If a message is displayed when the machine is receiving a fax or automatic report output is set, received faxes and reports will be stored in memory so that they do not appear faded after they are printed. To continue printing even if the amount remaining in toner cartridge is running low, set <Continue Print. When Cart. Low> to <On>.
<Continue Print. When Cart. Low>
Printing is restricted.
Printing is disabled in the Department ID Management.
Remote scanning is restricted.
Scanning that is operated by using a computer is disabled in the Department ID Management.
Log in to the Remote UI in System Manager Mode, display the edit screen of Department ID Management, and select the [Allow Scan Jobs with Unknown IDs] check box.
Setting the Department ID Management
Scanning is restricted.
Scanning is disabled in the Department ID Management.
Set the correct authentication information.
The client authentication information (key and certificate, user name and password, or CA certificate) is not set correctly.
Set the information necessary for authentication.
The IEEE 802.1X authentication has not been configured correctly.
Specifying and registering new destinations is restricted.
Only destinations that are registered in the Address Book can be specified to send a fax or e-mail.
The authentication server certificate has expired.
The server certificate sent from the RADIUS server has expired.
The authentication server certificate is incorrect.
There is no CA certificate registered in the printer that is compatible with the authentication server certificate.
The computer is restricted.
Scanning that is operated on the operation panel is disabled in the Department ID Management.
Log in to the Remote UI in System Manager Mode, display the edit screen of the corresponding Department ID, and select the [Allow Scan Jobs with Unknown IDs] check box.
Setting the Department ID Management
The fax number has too many digits.
A fax could not be sent because the specified destination fax number had too many digits.
The memory is full.
A fax could not be sent or received, or an original could not be scanned due to insufficient memory space.
If a sending or printing job is queued, wait until the job is completed.
If sending an original with many pages, divide it into multiple sections.
A scanned original could not be stored to a USB memory device due to insufficient memory space.
Delete unnecessary data to free space in the USB memory device, or connect a different USB memory device.
Using a USB Memory Device
The memory is full. Enter the original type settings again.
An original could not be scanned because memory became full during copying.
The memory is full. Scanning will be canceled. Do you want to print?
An original could not be scanned due to insufficient memory space.
Select whether to print the pages that were scanned or cancel the job.
Copy the original in two or more parts.
Not all of the pages could be scanned during sorting and copying.
Select whether to print the pages that were scanned or cancel the job.
The number of entered characters is incorrect or invalid characters are used.
The network key (the WPA/WPA2-PSK or WEP key) of a wireless router is not entered correctly.
The USB memory is restricted.
The function that stores a scanned original to a USB memory device is disabled.
The WEP key is not set correctly. Check the WEP settings.
The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.
The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
Use Remote UI to set the information necessary for authentication.
The IEEE 802.1X settings are incorrect.
Check whether [Login Name] is set correctly.
Check whether the [Use TLS], [Use TTLS], or [Use PEAP] check box is selected.
If using TLS, check whether a "key and certificate" is registered.