Problems with Printing Results

The printed image is displaced or skewed.

Are the paper guides misaligned?

Match the paper guides with the paper loaded in the paper source.

Images are uneven or faint.

Is the paper damp?

C5800 Series only
Replace the paper with paper that is not damp.
C3800 Series only
Turn the Dehumidification switch on. If the problem is still not resolved, load paper that is not damp.
Back Side

Are the gradation and density set appropriately?

Perform gradation adjustment.
Adjusting Gradation

Printouts appear dirty or smudged. (C5800 Series only)

The Pressure Roller for Fixing is dirty.

Press (Settings/Registration) <Adjustment/Maintenance> <Maintenance> <Clean Pressure Roller for Fixing> to clean the Pressure Roller for Fixing.

Black streaks appear.

Is the document feed scanning area dirty?

Clean the document feed scanning area.
Cleaning the Feeder

White streaks appear.

The dust-proof glass may be dirty.

Clean the dust-proof glass.
Regular Cleaning

Is the document feed scanning area dirty?

Clean the document feed scanning area.
Cleaning the Feeder

Bleedthrough occurs.

Is the density of backgrounds set appropriately?

By using the BleedReduce setting in <Background Density> and <Original Type>, you can prevent copying of bleed-through on the original.
Basic Copy Operations
Selecting the Type of Original for Copying

Images are not printed on the intended side of the paper.

Is the orientation of the loaded paper correct?

Check the orientation and side of the paper that is facing up. Load the paper again if it is incorrectly orientated.
Loading Paper

Images are not printed in the intended size.

Do the original size and size of the paper that is loaded match?

Replace the paper that is loaded with paper of the size you want to print on.
Match [Output Size] in the printer driver with the size of paper to print on.

The orientation does not match on both sides of the paper when using two-sided printing.

Are the settings for two-sided printing correct?

Follow the procedure below to check the print settings.
1
Select the orientation of the original on the print settings screen of the application.
2
On the [Basic Settings] screen of the driver, set [Orientation] to the same orientation you set in step 1.
3
While checking the print preview, set [Page Layout] [Page Order] [1-sided/2-sided/Booklet Printing] [Binding Location].
[Page Order] is displayed when [Page Layout] is set to [2 on 1] or higher.

Printed paper curls (C3800 Series only)

Is the paper damp?

Replace the paper with paper that is not damp.

Changing the custom paper settings may remedy this problem.

This problem may be remedied by registering the curled paper as a custom type and setting a lower value for <Adjust Gloss>.
Paper Type Management Settings
7LJ3-0W7