Cautions for Operation
This section describes cautions the use of this software.
System Requirements
Computer where this software runs
This software may not operate correctly in the following cases.
When this software is installed to a Windows server operating system running as a domain controller for Active Directory
When this software is installed to a computer connected to multiple networks, such as when multiple network cards are installed
When the FIPS-compliant mode is enabled in the computer where this software runs
When the IP address of the computer where this software runs has been changed
Assign a fixed IP address to the computer where this software is installed. When changing the IP address, see the following.
When the function for entering the sleep mode is enabled in the computer where this software runs
In Windows client operating systems, the function for entering the sleep mode is enabled by default. For information on disabling the function for entering the sleep mode, see the following.
Instruction manuals for Windows
When logging in from multiple client computers and Web browsers at the same time
Operating System of the Computer where This Software Runs
Apply the latest update programs to the operating system of the computer where this software runs using Windows Update to ensure the computer is up to date.
This software may not operate correctly in the following cases.
When the operating system of the computer where this software runs has been overwritten with a new operating system
Virtual Environments
Pre-Installation Check
Check the following before installing this software to a virtual machine.
Configure the network settings of the virtual machine as indicated below to ensure that this software on the virtual machine can perform bidirectional communication with the devices on the intranet.
Associating the network adapter of the virtual machine with a physical network adapter
Assigning an intranet IP address to the network adapter of the virtual machine
Installing This Software and the Software Environment
The procedure for installing this software to a virtual machine is the same as installing to a physical environment.
Backing Up Windows
When backing up the Windows system folder, follow the procedure below.
1.
Stop the service of this software on the computer where this software runs.
Open [Windows Administrative Tools] > [Services] from the Start menu.
Stop the following services.
Canon Data Collection Agent
2.
Back up the Windows system folder.
3.
Start the service of this software.
Checking Functions via a Built-in Task
The specifications of the [Check Device Management Information Retrieval] built-in task that is automatically executed periodically are indicated below.
The functions of devices that have deemed to be supported are not checked again.
The functions of devices that are set to [Not Allowed] or [Unknown] continue to be periodically checked.
For details on [Check Device Management Information Retrieval], see the following.
Configuring the Built-in Tasks
CSV Files Exported from This Software
If values that start with the following characters are included in the target data to output to a CSV file from this software, the values are output with a leading tab character (the values are sanitized).
+, -, =, @
When importing a CSV file that includes values in this state to another system, it is necessary to manually delete the tab characters before importing.