Paper Jams in a Paper Source

Document number: 84CU-0LC
Remove the jammed paper from the location where it occurred. If the paper tears, be sure to remove the parts so that no pieces remain.
Paper Jams in the Multi-purpose Tray
Paper Jams in the Paper Drawer

Paper Jams in the Multi-purpose Tray

Remove the jammed paper from the multi-purpose tray or inside the machine.
If you cannot remove the paper, do not try to remove it forcibly. Check the operation panel, and remove the jammed paper from another location.
1
If there is other paper loaded in the multi-purpose tray, remove that paper.
2
Remove the paper jammed in the multi-purpose tray.
1
Gently pull out the paper.
2
Close the multi-purpose tray.
3
Remove the paper jammed inside the machine.
1
Pull out the paper drawer, and remove it while lifting the front side.
2
Press the green button.
The transport guide lowers.
3
Gently pull out the paper.
4
Push in the transport guide.
Push it in firmly until you hear a click.
5
Load the paper drawer into the machine.
6
Press [Next] on the operation panel. When [Is all of the jammed paper removed?] appears, press [Yes].
The message [Paper jammed.] disappears, and printing resumes automatically.
If printing does not resume automatically, try printing again.
If the Troubleshooting Method for the Output Tray Appears on the Screen
Remove the jammed paper from the output tray or rear side. Paper Jams in the Output Tray and Rear Side
If Paper Jams Occur Repeatedly
Check the status of the machine and paper. Paper Jams That Occur Repeatedly

Paper Jams in the Paper Drawer

Remove the paper loaded in the paper drawer.
If you cannot remove the paper, do not try to remove it forcibly. Check the operation panel, and remove the jammed paper from another location.
1
Pull out the paper drawer, and remove it while lifting the front side.
2
Gently pull out the paper.
3
Load the paper drawer into the machine.
4
If the optional Paper Feeder PF-K is installed, remove the paper while following 1 to 3 above.
5
Press [Next] on the operation panel. When [Is all of the jammed paper removed?] appears, press [Yes].
The message [Paper jammed.] disappears, and printing resumes automatically.
If printing does not resume automatically, try printing again.
If Paper Jams Occur Repeatedly
Check the status of the machine and paper. Paper Jams That Occur Repeatedly

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User's Guide (Product Manual)
USRMA-7178-022023-06Copyright CANON INC. 2023