Clearing Paper Jams

If a paper jam occurs, a message, the location of the paper jam, and the procedure for clearing it are displayed on the screen. If you do not know how to clear the paper jam from viewing the screen, see Paper Jam Locations to clear the paper jam. For information on cautions when clearing paper jams, see Important Safety Instructions.


Do not forcibly remove the jammed paper from the machine. Forcibly removing the paper may result in personal injury or damage parts of the machine. If you cannot remove the paper, contact your dealer or service representative. When all paper jams have been cleared, immediately remove your hands from the machine and optional equipment so that your clothing and hands do not get caught in the rollers.

Do not forcibly remove the jammed paper from the machine. Forcibly removing the paper may result in personal injury or damage parts of the machine.

If you cannot remove the paper, contact your dealer or service representative.

When all paper jams have been cleared, immediately remove your hands from the machine and optional equipment so that your clothing and hands do not get caught in the rollers.


Cautions when clearing paper jams When clearing paper jams, do not turn the power OFF. Data being printed is erased when you turn the power OFF. When the paper gets torn, be sure to remove all of it so that no pieces remain. Copies and prints may be output to optional equipment while you are clearing paper jams. Take care when handling optional equipment that is installed.

If Paper Jams Frequently Occur

If paper jams frequently occur even though there are no problems with the machine and its optional equipment, check the following.

Are the paper guides misaligned?

Match the paper guides with the paper loaded in the paper source. Basic Paper Loading Method

Is the paper type correct?

On the <Status Monitor> screen, check the paper type. <Status Monitor> Screen

If the paper loaded in a paper source differs from the paper type setting, see Loading Paper to set the paper type again.

Do pieces of paper remain in the machine?

Pieces of paper may remain in the machine after removing a paper jam. Open the location where the paper was jammed, and remove any pieces of paper (do not forcibly pull the paper when removing it).

Paper Jam Locations

For information on locations where a paper jam can occur and how to resolve it, see

in the figure below and the reference.

The

symbols at the top of the figure indicate the unit number displayed on the screen when a paper jam occurs.

Main Unit and Paper Source Area

Paper jam location	Unit number	Unit name	Paper	Reference
		Document Insertion Unit-R	Normal sheet	Paper Jams in the Document Insertion Unit-R
		Main Unit (Left part)	Normal sheet	Paper Jams in the Front-Left Cover of the Main Unit
		Main Unit (Left part)	Long sheet	Clearing Paper Jam for the Long Sheet
		Feeder	Normal sheet	Paper Jams in the Feeder
		Main Unit (Right Part)	Normal sheet	Paper Jams in the Front Cover of the Main Unit
		Main Unit (Right Part)	Long sheet	Clearing Paper Jam for the Long Sheet
		Main Unit (Paper Source)	Normal sheet	Paper Jams in a Paper Source of the Main Unit
		Multi-drawer Paper Deck-E	Normal sheet	Paper Jams in the Multi-drawer Paper Deck-E (Optional)
		Stack Bypass-D	Normal sheet	Paper Jams in the Stack Bypass-D (Optional)
		Long Sheet Tray-B	Long sheet	Paper Jams in the Long Sheet Tray-B (Optional)
		POD Deck Lite Attachment Kit-C	Normal sheet	Paper Jams in the POD Deck Lite-C (Optional) Paper Jams in the POD Deck Lite XL-A (Optional)
		POD Deck Lite Attachment Kit-C	Long Sheet
		POD Deck Lite-C	Normal sheet	Paper Jams in the POD Deck Lite-C (Optional)
		POD Deck Lite XL-A	Normal sheet	Paper Jams in the POD Deck Lite XL-A (Optional)
		POD Deck Lite XL-A	Long sheet	Paper Jams in the POD Deck Lite XL-A (Optional)

Inspection and Output Area

Paper jam location	Unit number	Unit name	Paper	Reference
		Two-Knife Booklet Trimmer-B	Normal sheet	See the instruction manual for the "Two-Knife Booklet Trimmer-B."
		Booklet Trimmer-G	Normal sheet	See the instruction manual for the "Booklet Trimmer-G."
		Booklet Finisher-AG	Normal sheet	Paper Jams in a Finisher (Optional)
		Staple Finisher-AG	Normal sheet	Paper Jams in a Finisher (Optional)
		Paper Folding Unit-K	Normal sheet	Paper Jams in the Paper Folding Unit-K
		High Capacity Stacker-J	Normal sheet	See the instruction manual for the "High Capacity Stacker-J."
		Perfect Binder-F	Normal sheet	See the instruction manual for the "Perfect Binder-F."
		Multi Function Professional Puncher-C	Normal sheet	See the instruction manual for the Multi Function Professional Puncher-C."
		Booklet Finisher-AC	Normal sheet	Paper Jams in the Staple Finisher-AC/Booklet Finisher-AC
		Staple Finisher-AC	Normal sheet	Paper Jams in the Staple Finisher-AC/Booklet Finisher-AC
		Inspection Unit-B	Normal sheet	See the User's Guide for the "Inspection Unit-B."
		Sensing Unit-B	Normal sheet	Paper Jams in the Sensing Unit-B
		Static Eliminator-A	Normal sheet	See the instruction manual for the "Static Eliminator-A."


Paper may not actually be jammed in the location you check. Even in this case, follow the instructions on the screen to check all the locations. The screen indicating that there is a paper jam is repeatedly displayed until you clear the paper jam. If you press <Close> on the screen indicating that there is a paper jam, you may be able to continue to perform operations and specify settings without immediately removing the paper jam. Do not remove paper from a location other than that displayed as a paper jam location on the screen. This may cause paper jams in other locations or missing pages in output documents.

Paper may not actually be jammed in the location you check. Even in this case, follow the instructions on the screen to check all the locations.

The screen indicating that there is a paper jam is repeatedly displayed until you clear the paper jam.

If you press <Close> on the screen indicating that there is a paper jam, you may be able to continue to perform operations and specify settings without immediately removing the paper jam.

Do not remove paper from a location other than that displayed as a paper jam location on the screen. This may cause paper jams in other locations or missing pages in output documents.