Cannot Print (Wireless LAN)
Troubleshoot by checking the items below.
Check the Wireless LAN Connection Status.
Check the connection status of the machine, and take action according to the status. Viewing the MAC Address and Connection Information of the Wireless LAN
If the Machine Is Not Connected to the Wireless LAN
Check the status of the computer and wireless LAN router (access point) and the status of the machine, and reconnect to the wireless LAN. Cannot Connect to Wireless LAN
If the Connection Is Poor
Change the following settings on the wireless LAN router, and try printing:
Change the channel of the wireless LAN router. If there are multiple wireless LAN routers, separate the channels by five or more channels.
Increase the wireless output of the wireless LAN router if possible.
Are the Machine and Computer Connected to the Same Wireless LAN Router?
When you are using a computer connected to a wireless LAN, check that the SSID (identifier of the wireless LAN router) of the machine matches that of the computer.
Viewing the MAC Address and Connection Information of the Wireless LAN
Viewing the Network Connection Information of the Computer
Viewing the MAC Address and Connection Information of the Wireless LAN
Viewing the Network Connection Information of the Computer
If the SSID of the machine and the computer do not match, configure the wireless LAN connection settings on the machine again, and connect the machine to the SSID to which the computer is connected. Connecting to a Wireless LAN
Is the Printer Port of the Computer Configured Correctly? (Windows)
Change the settings if they have not been configured correctly. If there is no available port, add a new port.
Viewing the Printer Port
Configuring a Printer Port (Windows)
Viewing the Printer Port
Configuring a Printer Port (Windows)
Can You Access Remote UI?
If you cannot access Remote UI, the firewall settings of the machine may be incorrect, preventing communication with the computer.
Use the following procedure to disable the firewall settings with the operation panel, and then use Remote UI to configure the firewall again.
Use the following procedure to disable the firewall settings with the operation panel, and then use Remote UI to configure the firewall again.
Administrator privileges are required. The machine must be restarted to apply the settings.
Touch Panel Model
1 | Disable the firewall settings. To Disable IPv4 Address Filter
To Disable IPv6 Address Filter
To Disable MAC Address Filter
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2 | Configure the firewall correctly. Setting the Firewall |
[Menu] 5 Lines LCD Model
1 | Disable the firewall settings. To Disable IPv4 Address Filter
To Disable IPv6 Address Filter
To Disable MAC Address Filter
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2 | Configure the firewall correctly. Setting the Firewall |
Reinstall the Printer Driver.
Uninstall the installed driver, and then reinstall it.
For details about uninstalling and installing drivers, see the driver manual at the online manual site.
https://oip.manual.canon/
For details about uninstalling and installing drivers, see the driver manual at the online manual site.
https://oip.manual.canon/
Are You Using Resident Software?
If you are using resident software, such as security software, disable it and then try printing.
Can You Print from Another Computer in the Network?
If you cannot print from another computer, contact your dealer or service representative. If the Problem Persists