A Message Saying to Contact Your Dealer or Service Representative Is Displayed

If the machine cannot operate normally due to a problem, a message is displayed on the touch panel display. Check the reference according to the displayed message.

When a message saying to contact a your dealer or service representative is displayed

Restart the machine.

Press the power switch to turn the power OFF (Turning OFF the Machine), wait for longer than 10 seconds, and then turn the power ON again (Turning ON the Machine).

Note that data waiting to be processed is erased when you turn the power OFF.

If the message is still displayed, prepare the following information.

Product name

The dealer or service representative where you purchased the machine

The problem (the specific operation you performed and the result and symptom, etc.)

Code displayed on the touch panel display
Multiple codes may be displayed.

Turn the power of the machine OFF, pull out the power plug, and contact your dealer or service representative.

Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.

Always grasp the power plug when disconnecting the power cord. Pulling on the power cord may expose or snap the core wire, or otherwise damage the power cord. If the power cord is damaged, this could cause current to leak, resulting in a fire or electrical shock.

When the <Limited Functions Mode> button is displayed

You can continue to use the machine before resolving the problem by limiting functions.

Press <Limited Functions Mode>.

Press <Yes> to restart the machine.

The machine is restarted with the Limited Functions mode.

When the problem is resolved, the message prompting you to contact your local authorized Canon dealer disappears from the bottom left of the screen.

Functions available when the Print function is limited:

Fax, Scan, Remote Scanner, Tutorial/FAQ, Status Monitor, Remote UI

Functions available when the Scan function is limited:

Access Stored Files, Fax/I-Fax Inbox, Print, Tutorial/FAQ, Status Monitor, Remote UI


Depending on the error, the process for storing system information is performed after the error occurs. Do not turn OFF the machine until the process is complete.

When the <This function is currently unavailable. You can use other functions from [Home].> message is displayed

This message is displayed when you select a restricted function while in limited function mode or if the Print or Scan function is restricted. Select a different function from the <Home> screen. For the available functions, see (When the <Limited Functions Mode> button is displayed).