Sending the Trace Log

This function is used as required when a problem has occurred.


Normally leave log recording enabled.


Confirm that nobody is operating the Cloud Connector app on the multifunction device before changing settings from the Remote UI. Changing settings will cause the user operating the multifunction device to be logged out from the Cloud Connector app.

Step 1: Enabling Log Recording

Start the Remote UI and log in with System Manager Mode.

For details on starting the Remote UI, see the user's guide for your model on the online manual site.

On the Portal screen of the Remote UI, click [Cloud Connector Configuration].

Click [Cloud Connector logging] in [Diagnostics].

Confirm the description on the screen, then select [Enable Cloud Connector logging] and click [Save].

[Send diagnostic data] is displayed on the screen of the multifunction printer. (It may take up to 15 minutes until the settings are reflected.)

For information on where the log is displayed, see the following.

Press [Send diagnostic data] to send the log to the developer.