Cautions for Operation (Basic Functions)
This section describes precautions for using the basic functions of this software.
This software may not operate correctly if the environment is changed after installation. Read the following precautions carefully before installing this software in order to adequately consider the computer to install this software and the database server to use.
System Requirements
Computer where this software runs
This software may not operate correctly in the following cases.
When this software is installed to a Windows server operating system running as a domain controller for Active Directory
When this software is installed to a computer connected to multiple networks, such as when multiple network cards are installed
When the IP address of the computer where this software runs has been changed
Assign a fixed IP address to the computer where this software is installed. When changing the IP address, see the following.
When the function for entering the sleep mode is enabled in the computer where this software runs
In Windows client operating systems, the function for entering the sleep mode is enabled by default. For details on disabling the function for entering the sleep mode, see the following.
The instruction manuals for Windows
When multiple users perform operations for changing the system configuration or settings of this software at the same time
When a single user account logs in from multiple client computers and web browsers at the same time
Operating system of the computer where this software runs
Apply the latest update programs to the operating system of the computer where this software runs using Windows Update to ensure the computer is up to date.
This software may not operate correctly in the following cases.
When the operating system of the computer where this software runs has been overwritten with a new operating system
Computer building the database
The database used by this software uses a dedicated account with the password policy disabled. Do not change the password policy of this account after installing this software.
This software may not operate correctly in the following cases.
When the Developer Edition of SQL Server is used
When the IP address of the computer where the database runs has been changed
Note the following when this software connects to the computer where the database is running via an IP address.
Assign a fixed IP address to the computer where the database runs.
When the IP address of the computer where the database runs has been changed, change the connection destination of the database.
When the database server name, instance name, and database name are changed
For details, see the following.
When the collating sequence setting of the database has been changed to a setting other than the default
When the function for entering the sleep mode is enabled in the computer where the database runs
In Windows client operating systems, the function for entering the sleep mode is enabled by default. For details on disabling the function for entering the sleep mode, see the following.
The instruction manuals for Windows
Virtual Environments
Pre-Installation Check
Check the following before installing this software to a virtual machine.
Configure the network settings of the virtual machine as indicated below to ensure that this software on the virtual machine can perform bidirectional communication with the devices on the intranet.
Associating the network adapter of the virtual machine with a physical network adapter
Assigning an intranet IP address to the network adapter of the virtual machine
Installing This Software and the Software Environment
The procedure for installing this software to a virtual machine is the same as installing to a physical environment.
Reinstalling This Software and Installing to Another Computer
This software may not operate correctly in the following cases.
When restoring an HDD image created on the computer where this software runs to the same computer or another computer
When the installation folder of this software is copied to another computer or the same computer after the operating system has been reinstalled
If a database containing data used by this software in the past is specified when reinstalling or installing to another computer
When changing the operation environment of this software, see the following procedures. You can carry over the past data.
Backing Up Windows
When backing up the Windows system folder, follow the procedure below.
1.
Stop the service of this software on the computer where this software runs.
Open [Windows Administrative Tools] > [Services] from the Start menu.
Stop the services in the following order.
Canon Management Console Agent (for a computer where the Agent runs)
Canon Management Console Manager (for a computer where the Manager runs)
2.
Back up the Windows system folder.
3.
Start the services in the following order.
Canon Management Console Manager (for a computer where the Manager runs)
Canon Management Console Agent (for a computer where the Agent runs)
Regarding Function Checks by Built-in Tasks
The specifications of the built-in tasks automatically executed periodically (Check Address Book Functionality and Check Device Setting Values Management Functionality) are indicated below.
The function check is only performed for Canon printers.
The function check is not performed again for printers that are deemed to support the function.
The function check continues to be performed periodically for printers deemed [Not Supported] or [Unknown].
Regarding CSV Files Exported from This Software
If values that start with the following characters are included in the data to output to a CSV file from this software, those values are output with a leading tab character inserted (the values are sanitized).
+, -, =, @
When importing a CSV file that includes such values to this software or another system, it is necessary to manually delete the tab characters before importing.
Regarding Excel Files Exported from This Software
If values that start with the following characters are included in the data to output to an Excel file from this software, those values are output with a leading apostrophe inserted (the values are sanitized).
+, -, =, @
When importing an Excel file that includes such values to this software or another system, it is necessary to manually delete the apostrophes before importing.