Problems with Printing Results
Some parts are left white.
Are you using appropriate paper?
Check usable paper, and replace with appropriate paper. Also, specify the paper size and type settings properly.
Is the amount remaining in toner cartridge running low?
Check how much toner is left, and replace the toner cartridge as necessary.
Is it time to replace the toner cartridge?
Materials inside the toner cartridge may have deteriorated. Replace the toner cartridge.
Are you using paper that has absorbed moisture?
Replace with appropriate paper.
When the current setting of the paper type is <Plain 1>, change it to <Plain 2>.
Is the image faint when printing on paper with a rough Surface?
Selecting the [Correct Rough Paper Void] check box may solve this problem.
When it is selected, the image quality may vary.
Are you using the machine in a low humidity environment?
This problem may be able to be solved by setting [Humid Environment Mode] to [Low Humidity 2]. If the problem persists, set it to [Low Humidity 1].
Are you using the machine in a high humidity environment?
This problem may be able to be solved by setting [Humid Environment Mode] to [High Humidity].
If the problem persists
This problem may be able to be solved by setting <Waterdrop Pattern Prevention Mode> to <On>.
When <On> is set, the image quality may vary.
Printing is faint.
Are you using appropriate paper?
Check usable paper, and replace with appropriate paper. Also, specify the paper size and type settings properly.
Is the amount remaining in toner cartridge running low?
Check how much toner is left, and replace the toner cartridge as necessary.
Is it time to replace the toner cartridge?
Materials inside the toner cartridge may have deteriorated. Replace the toner cartridge.
Is the image faint when printing on paper with a rough Surface?
Selecting the [Correct Rough Paper Void] check box may solve this problem.
When it is selected, the image quality may vary.
Are you using the machine in a low humidity environment?
This problem may be able to be solved by setting [Humid Environment Mode] to [Low Humidity 2].
Are you using the machine in a high humidity environment?
This problem may be able to be solved by setting <Correct High Temp./High Humidity Void> to <On>.
Are some printed areas faint?
This problem may be able to be solved by setting <Special Mode for Coated Paper> to <On>.
Streaks appear.
Are you using appropriate paper?
Check usable paper, and replace with appropriate paper. Also, specify the paper size and type settings properly.
Is the amount remaining in toner cartridge running low?
Check how much toner is left, and replace the toner cartridge as necessary.
Is it time to replace the toner cartridge?
Materials inside the toner cartridge may have deteriorated. Replace the toner cartridge.
Has density adjustment been performed properly?
If density problems are noticeable, perform calibration.
Have you cleaned the fixing assembly?
Clean the fixing assembly.
Is the inside of the paper drawer dirty?
If the feed roller and the surrounding area are dirty, clean the area with a cloth which is wrung after being dampened in water. Then wipe it clean with a soft, dry cloth.
Do streaks appear when printing continuously?
This problem may be able to be solved by setting <Correct Void for Consecutive Printing> to <On>.
If the problem persists
This problem may be able to be solved by setting <White Streak Prevention Mode> to <On>.
When it is set to <On>, afterimages may appear.
Afterimages appear on the blank area.
Are you using appropriate paper?
Check usable paper, and replace with appropriate paper. Also, specify the paper size and type settings properly.
Is the amount remaining in toner cartridge running low?
Check how much toner is left, and replace the toner cartridge as necessary.
Is it time to replace the toner cartridge?
Materials inside the toner cartridge may have deteriorated. Replace the toner cartridge.
Do afterimages appear when executing a large number of jobs at once?
This problem may be able to be solved by setting <Reduce Ghosting 4> to <On>.
Are you using the machine in a low or high humidity environment?
Change the <Reduce Ghosting 6> setting. Setting this item to <On> may solve the problem.
If the problem persists
Setting the settings in the following order may solve the problem.
1 Select the [Reduce Ghosting] check box.
If this check box is selected, printing may become faint because insufficient toner is fixed.
2 Set [Reduce Toner Flaking] to [Mode 1].
3 Set [Reduce Toner Flaking] to [Mode 2].
4 Set <Reduce Ghosting 5> to <On>.
Print density is uneven.
Are you using appropriate paper?
Check usable paper, and replace with appropriate paper. Also, specify the paper size and type settings properly.
Is the amount remaining in toner cartridge running low?
Check how much toner is left, and replace the toner cartridge as necessary.
Is it time to replace the toner cartridge?
Materials inside the toner cartridge may have deteriorated. Replace the toner cartridge.
Have you cleaned the fixing assembly?
Clean the fixing assembly.
If the problem persists
This problem may be able to be solved by setting <Correct Plain Paper Color 2> to <On>.
Toner of the printed images peels off.
Are you using appropriate paper?
Check usable paper, and replace with appropriate paper. Also, specify the paper size and type settings properly.
Does toner peel off in stripes?
This problem may be able to be solved by setting <Reduce Drum Streak> to <On>.
Does toner peel off when printing on envelopes?
This problem may be able to be solved by selecting the [Correct Fixing (Envelope)] check box.
If the problem persists
This problem may be able to be solved by setting [Reduce Toner Flaking] to [Mode 1]. If the problem persists, set it to [Mode 2].
The paper is dirty.
Have you loaded paper that is smaller than the size of the print data?
Check to make sure that the paper size matches the size of the print data.
Do stains appear on the last sheet that was printed on when performing two-sided printing?
Change the <Reduce Stains on Last Page (2-Sided)> setting. Setting this item to <On> may solve the problem.
Have you cleaned the fixing assembly?
Clean the fixing assembly.
There are light colors or dirt in the background.
This problem may be able to be solved by setting <Correct Background Density> to <On>.
Streaks or spots like scattered water droplets appear.
Does the paper get dirty when printing on both sides?
This problem may be able to be solved by setting <Waterdrop Pattern Prevention Mode> to <On>.
Setting this item to <On> may decrease the print speed.
Smudges appear on printouts.
Are you using appropriate paper?
Check usable paper, and replace with appropriate paper. Also, specify the paper size and type settings properly.
Images are not printed on the intended side of the paper.
Is the orientation of the loaded paper correct?
Check the orientation and side of the paper that is facing up. Load the paper again if it is incorrectly orientated.
The printed image is displaced or skewed.
Are the paper guides misaligned?
Match the paper guides with the paper loaded in the paper source.
Images are not printed in the intended size.
Do the original size and size of the paper that is loaded match?
Replace the paper that is loaded with paper of the size you want to print on.
Match [Output Size] in the printer driver with the size of paper to print on.
The orientation does not match on both sides of the paper when performing two-sided printing.
Are the settings for two-sided printing correct?
Follow the procedure below to check the print settings.
1 | Select the orientation of the original on the print settings screen of the application. |
2 | On the [Basic Settings] screen of the driver, set [Orientation] to the same orientation you set in step 1.  |
3 | While checking the print preview, set [Page Layout]  [Page Order] [1-sided/2-sided/Booklet Printing] [Binding Location]. |
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[Page Order] is displayed when [Page Layout] is set to [2 on 1] or higher. |