Troubleshooting

This chapter describes how to troubleshoot problems and answers frequently asked questions.
Select an item to check from the contents or the list below.
You can click [

] at the top of the screen to search for the message or error code (three-digit number starting with #) that appears on the control panel, and check how to troubleshoot problems.

Checks Before Contacting Us

If the Problem Persists

Frequently Asked Questions

Lost Department ID or PIN for the Administrator

Cannot Print or Copy

Cannot Send or Receive a Fax via Optical Line

[Memory is full.] Is Displayed on the Control Panel, and the Operation Cannot Be Performed.

Error Code "#801" Is Displayed

Error Code "#806" Is Displayed

I want to set a password for using Remote UI

Frequently Asked Questions about Operations

I Want to Scan an Original.

Make preparations according to the scanned data save destination and sending method, and then scan the original.
Scanning

I Want to Set the File Format and Original Orientation Before Scanning.

On the scanning screen, set the original size and adjust the image quality.
Scan Settings (Touch Panel Model)

I Want to Send Scanned Data by E-mail.

You can scan an original and send the scanned data by e-mail as an attachment.
Scanning (Sending by E-mail)

I Want to Delete or Forward a Fax Saved in the Memory (Memory Lock).

Check the log and delete or forward a fax.
Checking Sent and Received Faxes
Viewing and Printing Faxes Saved in the Memory

I Want to Forward a Received Fax.

Configure the settings to automatically forward received faxes to a computer or other fax machine.
Auto Forwarding and Backing Up Received Faxes

I Want to View a Received Fax Without Printing It.

Use Remote UI to view the fax.
Viewing and Printing Faxes Saved in the Memory

I Want to Print a Received Fax Later.

Configure the setting to temporarily save received faxes in the memory of the machine without printing them immediately.
Saving Received Documents in the Machine (Memory Lock)

I Want to Send a Fax from a Computer.

You can send a document as a fax from a computer using a fax driver.
Sending Faxes from a Computer (PC Faxing)

I Want to Print on an Envelope.

Place the envelope in the drawer while paying attention to the orientation and side of the envelope.
Then, set the paper size and type according to the placed envelope.
Next, use the print driver of the computer to set the paper size of the document and the paper size to print, and then perform printing.
Preparations and Orientation for Loading Envelopes
Specifying the Paper Size and Type
Printing from a Computer

Printing from a Computer Results in an Error.

Use the printer driver to add a new port or change an existing port.
Configuring a Printer Port (Windows)

The Message "Size/Settings Mismatch" Is Displayed

Check the paper size setting.
Size/Settings Mismatch

I Want to Register a Shared Folder on a Computer to the Address Book.

Use Remote UI to register the shared folder to the Address Book.
Registering Destinations to the Address Book (Remote UI)

I Want to Restrict Access for a Shared Folder.

When registering the shared folder to the Address Book, enter the user name and password to be used to access the shared folder.
Registering Destinations to the Address Book (Remote UI)

I Want to Edit the Address Book on a Computer.

Use Remote UI to edit the Address Book.
Registering Destinations to the Address Book (Remote UI)


If the problem persists even after trying the troubleshooting methods, contact your dealer or service representative. If the Problem Persists