Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed.
Usable Paper
Loading Paper
Printouts Have Ghost Images
Troubleshoot by checking the following steps:
Step 1: Checking the Paper and Toner Cartridge
Are You Using Appropriate Paper?
Have the Toner Cartridge Reached the End of Their Lifetime?
Parts inside the toner cartridge may have deteriorated. If this symptom occurs, it is recommended to replace the toner cartridge regardless of the remaining amount of toner or messages displayed. Replacing the Toner Cartridge
Step 2: Checking the Occurrence of Ghost Images
Do Ghost Images Appear in Unprinted Sections?
If you print on small-sized paper and then continue printing on a larger sized paper, ghost images may appear in the unprinted sections of the paper. In this event, setting [Reduce Ghosting 1] to [On] may improve the print results.
[Home] screen on the control panel  [Menu]  [Adjustment/Maintenance] [Adjust Image Quality] [Special Processing] [Reduce Ghosting 1] [On] |
* When you select [On], the printing speed may decrease.
Do Ghost Images Appear Within the Same Page?
Setting [Transfer Adjust. Mode] to [Mode 1] may solve the problem. If that does not work, select [Mode 2].
[Home] screen on the control panel [Menu] [Adjustment/Maintenance] [Adjust Image Quality] [Special Processing] [Transfer Adjust. Mode] [Mode 1] or [Mode 2] |
* When this setting is enabled, the print density may vary in an environment with low- humidity.
Step 3: Checking the Maintenance Status of the Machine
Have You Cleaned the Fixing Assembly?
These symptoms may occur when the fixing assembly is dirty. In this case, clean the fixing assembly. Cleaning the Fixing Assembly
Step 4: Checking the Special Processing Setting
Is [Reduce Toner Flaking] Enabled?
If so, setting [Reduce Toner Flaking] to [Off] may improve the problem.
[Home] screen on the control panel [Menu] [Adjustment/Maintenance] [Adjust Image Quality] [Special Processing] [Reduce Toner Flaking] [Off] |