List of Error Messages

This section includes particularly important messages that are displayed in this software.
Cannot open the specified file because the device model is not supported.
Status
You tried to open a device settings information file that this software does not support.
Remedy
Device settings information that is not supported cannot be edited. Check the devices supported by this software.
Reference:
Supported Devices (Displayed in a separate tab)
Could not extract the Model Data file.
Status 1
The model data file could not be extracted because a user without administrator privileges started this software.
Remedy
When starting this software for the first time after placing model data in the specified folder, start it with administrator privileges.
Status 2
The model data file could not be extracted because its file name was changed.
Remedy
Restore the original file name of the model data file.
The Model Data file is incorrect.
Status 1
A file that is not a model data file may have been placed in the specified folder.
Remedy
Check whether the file placed in the specified folder is a model data file. If this message is displayed when this software is started, despite the correct file being placed in the folder, the file may be damaged. In this case, contact your local authorized Canon dealer.
Status 2
The model data file for a region that differs from the installed version of this software may have been placed in the specified folder.
Remedy
Place the model data file for the same region as the installed version of this software in the specified folder.
Could not start the application because the Model Data version is outdated. Check the file.
Status
You tried to add model data with a version older than model data that has already been added.
Remedy
You cannot add model data with a version older than the model data that has already been added. The model data you tried to add is already registered in this software. Delete the model data file from the specified folder, and restart this software.
Could not retrieve the device setting information. User authentication error Error code:0001-0201
Could not distribute the device setting information. User authentication error Error code:0002-0201
Status
You may have entered authentication information for a user that does not have administrator privileges.
Remedy
Confirm and enter authentication information of a user with administrator privileges for the device.
Retrieving Device Settings Information
Distributing Device Settings Information
Could not retrieve the device setting information. Network error Error code:0001-0301
Could not distribute the device setting information. Network error Error code:0002-0301
Status 1
The device may not be connected to the network.
Remedy
Connect the device to the network.
Status 2
This software and the device could not communicate because the device settings information that was distributed contained network settings that have changed.
Remedy
Check whether the setting values have been correctly reflected in the target device.
Could not retrieve the device setting information. Other (timeout) Error code:0001-0901
Status
When retrieving the device settings information, none of the target categories for retrieval existed in the device.
Remedy
Select a category that the device supports.
For details, see the instruction manual of the device.
Could not retrieve the device setting information. Other (timeout) Error code:0001-0909
Status 1
The device may be executing another process.
Remedy
Try retrieving again after the device finishes executing the other process.
For information on device operations, see the following.
Device instruction manuals
Status 2
When retrieving the device settings information, none of the target categories for retrieval existed in the device.
Remedy
Select a category that the device supports.
For details, see the instruction manual of the device.
Could not distribute the device setting information. Error on device Error code:0002-0601
Status
The device may be executing another process.
Remedy
Try distributing again after the device finishes executing the other process.
For information on device operations, see the following.
Device instruction manuals