Document number: 88W0-006
Update date: 2022-03-01
Update date: 2022-03-01
An Error Code (3-Digit Number with #) Is Displayed in the Report or Job Log
Check the following to find out possible causes and solutions for each error code. Select the displayed error code.
If an error occurs such as when printing is not successful or when you cannot send or receive a fax or scanned original, the corresponding error code is displayed in a report or in the job log screen as a three-digit number.
#001 to #099
The original is jammed in the feeder.
Remove the jammed original. The Original Is Jammed in the Feeder
The amount of data was too large to send or receive faxes.
If sending is not possible, split the original or lower the resolution and then send it.
When sending a fax, select <Resolution> in the <TX/RX Settings> tab, and then select a resolution lower than the specified resolution. <200 x 100 dpi (Normal)> (setting at time of purchase) <200 x 200 dpi (Fine)> <200 x 200 dpi (Photo)> <200 x 400 dpi (Superfine)> <400 x 400 dpi (Ultrafine)> |
If receiving is not possible, ask the sender to split the original or lower the resolution and then send it.
A fax could not be sent because the recipient's machine did not respond within 35 seconds.
When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine status.
When sending the fax overseas, insert pauses in the fax number. Cannot Send an International Fax
A fax could not be sent because the recipient's machine has run out of paper.
Ask the recipient to replenish the paper.
A fax could not be sent because there was no answer from the recipient (they were calling on the phone, etc.).
When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine status.
When sending the fax overseas, insert pauses in the fax number. Cannot Send an International Fax
The machine is set so that faxes cannot be sent from a computer.
To send a fax from a computer, set <Allow Fax Driver TX> to <On>. Contact your administrator for details.
<Menu>  <Function Settings> <Send> <Fax Settings> <Allow Fax Driver TX> <On>  |
Could not forward a fax because the specified destination was deleted from the address book.
Register the forwarding destination to the address book again. Registering Destinations to the Machine
If an error occurs and the document that could not be forwarded remains in memory, it can be resent. Deleting/Forwarding Fax Documents Saved in Memory (Memory Reception)
Could not send because the memory is full.
If there are any documents that are waiting to be sent, wait until the machine processes them.
If there are received documents stored in memory, print or delete them.
<Menu> <Function Settings> <Receive/Forward> <Common Settings> <Set Fax/I-Fax Inbox> <Fax Memory Lock Settings> Select <Off> in <Use Memory Lock> <Apply> <Status Monitor> <RX Job> <RX Job Status> select the document you want to delete <Delete> <Yes> |
To send a document with a large number of pages, split the original before sending it.
When sending a fax, lower the resolution used for scanning the original.
When sending a fax, select <Resolution> in the <TX/RX Settings> tab, and then select a resolution lower than the specified resolution. <200 x 100 dpi (Normal)> (setting at time of purchase) <200 x 200 dpi (Fine)> <200 x 200 dpi (Photo)> <200 x 400 dpi (Superfine)> <400 x 400 dpi (Ultrafine)> |
Could not send a PC fax because the number of destinations that can be sent to at one time was exceeded.
Deselect [Set the number of destinations that can be specified at once to 2000] in the fax driver.
Open the printer folder Right-click the fax driver icon for the machine [Printer properties] or [Properties] [Device Settings] tabWindows Vista [Start] [Control Panel] [Printer]Windows 7/Server 2008 R2 [Start] [Devices and Printers]Windows 8/Server 2012 Right-click the lower-left corner of the screen [Control Panel] [View devices and printers]Windows 8.1/Server 2012 R2 Right-click [Start] [Control Panel] [View devices and printers]Windows 10 [  Start] [Windows System] [Control Panel] [Hardware and Sound] [Devices and Printers]Windows Server 2008 [Start] [Control Panel] double-click [Printers]Windows Server 2016 Right-click [ Start] [Control Panel] [Hardware] [Devices and Printers] |
The file size is too large to print.
Either optimize the file to reduce its size, or split the pages and print it again.
Simply try printing again. It might print correctly.
An operation to cancel the job was performed.
This error code is displayed when a job is canceled, but it is not an error. Operate the machine again if necessary.
#401 to #499
Tried to save a scanned original to a USB memory device, but there was insufficient space to save it.
Delete unnecessary data on the USB memory device to free up space, or connect a different USB memory device.
<Status Monitor> <Rmv. Mem. Media> Wait until <The memory media can be safely removed.> is displayed Remove the USB memory device.MF746Cx / MF645Cx / MF643Cdw / MF641Cw / MF543x  MF449x / MF445dw / MF441dw  |
Tried to save an original to a USB memory device, but could not because of an error.
Check that the USB memory device has not been removed, and then scan the original again.
<Status Monitor> <Rmv. Mem. Media> Wait until <The memory media can be safely removed.> is displayed Remove the USB memory device.MF746Cx / MF645Cx / MF643Cdw / MF641Cw / MF543x MF449x / MF445dw / MF441dw |
Reduce the number of pages in the original to be scanned at one time.
Loading from a USB memory device failed because the USB memory device was disconnected while loading.
Check that the USB memory device has not been removed, and then load the data again.
<Status Monitor> <Rmv. Mem. Media> Wait until <The memory media can be safely removed.> is displayed Remove the USB memory device.MF746Cx / MF645Cx / MF643Cdw / MF641Cw / MF543x MF449x / MF445dw / MF441dw |
The connected USB memory device is formatted in an unsupported format.
Check that the USB memory device is formatted in a format compatible with the machine.
NOTE
The supported formats of USB memory device are FAT16 and FAT32.
#701 to #799
Authentication failed because the Department ID and PIN were not entered correctly when Department ID Management is enabled.
Enter the right Department ID and PIN. If you do not know the Department ID and PIN, contact your administrator.
Tried to continue with operation without entering a Department ID although non-ID jobs are disabled.
In Administrator Mode in the Remote UI, enable unknown-ID jobs (functions that permit operations without a Department ID and PIN), and then perform the operation again. Contact your administrator for details.
Start the Remote UI and log in to System Manager Mode [Settings/Registration] [User Management] [Department ID Management] [Edit] Select [Allow Print Jobs with Unknown IDs]/[Allow Scan Jobs with Unknown IDs]/[Allow Black & White Copy Jobs] [OK] |
Could not send an e-mail/I-Fax or save it a shared folder/FTP server because memory is full.
If there are other documents queued to be sent, wait for those jobs to complete, and then send again.
To send a document with a large number of pages, split the original before sending it.
Delete any documents saved in memory.
<Menu> <Function Settings> <Receive/Forward> <Common Settings> <Set Fax/I-Fax Inbox> <Fax Memory Lock Settings> Select <Off> in <Use Memory Lock> <Apply> <Status Monitor> <RX Job> <RX Job Status> select the document you want to delete <Delete> <Yes> |
Turn off the machine, and then turn on the machine after 10 seconds.
The FTP server is not running or the network is disconnected. (In some instances, connection to the destination is not possible or may be disrupted.)
Check the destination.
Check the network status.
<Status Monitor> <Network Information> <IPv4> Select the setting to view Check the settings.<Status Monitor> <Network Information> <IPv6> Select the setting to view Check the settings.<Menu> <Preferences> <Network> <Ethernet Driver Settings><Menu> <Preferences> <Network> <Wireless LAN Settings> Check the message <OK> <Connection Information> Select the setting to view. |
The IP address is not set correctly.
Set the IP address correctly. Setting an IP Address on the Machine Manually
Could not send or receive e-mail or I-Faxes because the SMTP/POP3 server was not set correctly.
Check the SMTP/POP3 server name and change it to the correct setting.
Start the Remote UI and log in to System Manager Mode [Settings/Registration] [E-Mail/I-Fax Settings] [Edit] Check the [SMTP Server] and [POP Server] settings [OK] Turn off the machine, and then turn on the machine after 10 seconds. |
Could not send or receive e-mail or I-Faxes because the domain name setting is incorrect.
Check the domain name and change it to the correct setting.
Start the Remote UI and log in to System Manager Mode [Settings/Registration] [Network Settings] Select [IPv4 Settings] or [IPv6 Settings] [Edit] Correct the domain name [OK] Turn off the machine, and then turn on the machine after 10 seconds. |
Could not send or receive e-mail or I-Faxes because the machine is not properly connected to the network.
Check that the machine can connect to the network.
Could not send e-mail or send/receive I-Faxes, or save to a shared folder/FTP server because the LAN cable is disconnected.
Check that the LAN cable is connected properly.
MF746Cx / MF645Cx / MF643Cdw / MF641Cw
MF543x
MF449x / MF445dw / MF441dw
Could not send e-mail/I-Faxes or save to a shared folder/FTP server because TCP/IP is not functioning properly.
Check the <TCP/IP Settings> setting and set it correctly.
<Menu> <Output Report> <Print List> <System Manager Data List> Check that the size and type of paper displayed on the screen is loaded in the machine, and select <Start> <Menu> <Preferences> <Network> <TCP/IP Settings> Select items that need to be corrected, and correct them If necessary, turn off the machine, and then turn on the machine after 10 seconds. |
An IP address is not set.
Set the IP address correctly. Setting an IP Address on the Machine Manually
Communication is not possible immediately after startup because a standby time for starting communication is set.
Communication is not possible immediately after the machine is turned on. Wait until the time set in <Wait Time for Conn. at Startup> has elapsed and send again.
<Menu> <Preferences> <Network> <Wait Time for Conn. at Startup> Check the standby time until communication with the network starts. |
The certificate has expired.
Renew the certificate. Or, use a certificate that has not expired.
Set <Current Date/Time Settings> correctly.
<Menu> <Preferences> <Timer/Energy Settings> <Current Date/Time Settings> Enter the date and time <Apply> |
#801 to #899
A time-out error occurred with the SMTP server when sending an e-mail/I-Fax.
Make sure that the SMTP server is operating properly on the network.
Check that the machine can connect to the network.
The SMTP server returned an error.
Make sure that the SMTP server is configured correctly.
The destination is not set correctly.
Check the destination setting.
Tried to send a scanned document to a shared folder, but could not because of a folder error.
Make sure that both the shared folder and the computer with the shared folder are operating properly.
The folder name or password used for saving to a shared folder is incorrect.
Check the destination settings.
The SMTP/POP3/FTP server name setting is not correct.
Set the SMTP/POP3 server name correctly.
Start the Remote UI and log in to System Manager Mode [Settings/Registration] [TX Settings] [E-Mail/I-Fax Settings] [Edit] Check the [SMTP Server] and [POP Server] settings [OK] Turn off the machine, and then turn on the machine after 10 seconds. |
Set a correct FTP server name for the destination.
Start the Remote UI and log in to System Manager Mode [Address Book] Select [Coded Dial] or [Favorites] Select the destination to check [Edit] Correct the name if necessary [OK] |
You do not have access privileges to the shared folder/FTP server.
Assign the sending user (the user name registered in the destination address) write permission to the destination folder. Contact your network administrator for details.
The folder name used for saving to the shared folder/FTP server is not correct.
Check the destination settings.
The user name or password used for saving to the shared folder/FTP server was not correct.
Register the same user name and password in the address book as registered for the shared folder or FTP server.
The e-mail address used for sending an e-mail/I-Fax is not correct.
Specify the right e-mail address and send again. If you use a recipient in the address book, check that the e-mail address is correct. Registering Destinations to the Machine
An error or timeout occurred on the FTP server.
Check the FTP server settings.
Could not overwrite a file with the same name on the FTP server/SMB server.
Delete the file on the FTP server/SMB server, and then send the file again.
The POP3 server returned an error when sending an e-mail or sending/receiving an I-Fax.
Check that the POP3 server address is set correctly.
Check that the mail server or network is operating properly. Contact your network administrator for details.
The login name or password used for the POP3 server is not correct.
Enter the correct login or password for the POP3 server.
The maximum number of printed pages set for the department has been reached.
To reset the printed pages count, click [Clear Count] on the [Department ID Management] page in the Remote UI.
Start the Remote UI and log in to System Manager Mode [Settings/Registration] [User Management] [Department ID Management] Click [Clear Count] for [Department ID Page Total] [OK] |
The received data is in a file format that cannot be printed.
Ask the sender to change the file format and send it again.
Received data that cannot be handled (MIME information is invalid).
Ask the sender to check the settings and send it again.
Received data that cannot be handled (BASE64 or uuencode is invalid).
Ask the sender to check the settings and send it again.
Data that cannot be handled was received (TIFF analysis error occurred).
Ask the sender to check the settings and send it again.
Tried to print a file on a USB memory device, but it is in an unsupported format.
Check supported file formats, and then save the file again.
NOTE
File formats that can be printed from a USB memory device
JPEG (DCF/Exif 2.21 or earlier/JFIF)
TIFF (JPEG/MH/MR/MMR compression)
PDF
Received data that cannot be handled (unsupported MIME information).
Ask the sender to check the settings and send it again.
Data exceeding the maximum receivable size was received.
When receiving faxes, data from page 1000 onward is deleted, and up to page 999 is printed or received in memory. Ask the sender to send again from the 1,000th page onward.
When receiving I-Faxes, receiving is not possible if the size of the e-mail exceeds 24 MB. Ask the sender to reduce the e-mail to 24 MB or less and send it again.
The user name and password used for SMTP authentication are not correct.
Set the correct user name and password.
Start the Remote UI and log in to System Manager Mode [Settings/Registration] [TX Settings] [E-Mail/I-Fax Settings] [Edit] Correct the user name and password if necessary [OK] Turn off the machine, and then turn on the machine after 10 seconds. |
There is no common encryption algorithm with the mail server for sending e-mail/I-Faxes.
Deselect [Use TLS for SMTP]/[Use TLS for POP].
Start the Remote UI and log in to System Manager Mode [Settings/Registration] [TX Settings] [E-Mail/I-Fax Settings] [Edit] Deselect [Use TLS for SMTP] and [Use TLS for POP] [OK] Turn off the machine, and then turn on the machine after 10 seconds. |
Add a common encryption algorithm to your mail server settings.
A TLS-server certificate validation error occurred while communicating with the SMTP server.
Use the Remote UI to verify that the CA certificate signed with the TLS server certificate on the SMTP server is registered on the machine.
Check that the TLS server certificate on the SMTP server is correct.
Check that the TLS server certificate is not a self-signed certificate.
TLS-encrypted communication with the POP3 server failed when sending with POP before SMTP.
Check the TLS-encrypted communication settings of the POP3 server.
Deselect [Use TLS for POP]. If the problem persists, deselect [Use POP Authentication Before Sending] and change the communication setting to a setting other than POP before SMTP.
Start the Remote UI and log in to System Manager Mode [Settings/Registration] [TX Settings] [E-Mail/I-Fax Settings] [Edit] Deselect [Use TLS for POP] (if the problem persists, also deselect [Use POP Authentication Before Sending]) [OK] Turn off the machine, and then turn on the machine after 10 seconds. |
A TLS-server certificate validation error occurred while communicating with the POP3 server.
Use the Remote UI to verify that the CA certificate signed with the TLS server certificate on the POP3 server is registered on the machine.
Check that the TLS server certificate on the POP3 server is correct.
Check that the TLS server certificate is not a self-signed certificate.
Could not send an e-mail or I-Fax because POP authentication failed.
Check the settings and try again.
Start the Remote UI and log in to System Manager Mode [Settings/Registration] [TX Settings] [E-Mail/I-Fax Settings] [Edit] Correct the settings if necessary [OK] Turn off the machine, and then turn on the machine after 10 seconds. |
The power was turned off for some reason during use.
Check that the power plug is firmly inserted into the outlet.
The machine could not print because the amount of data it can process was exceeded.
This error occurs when trying to print a large number of pages of a document. Either reduce the number of pages to be printed at one time, or print when there are no documents waiting to be printed or that are printing. If you still cannot print, check the document data for any issues.
Printing was canceled from the computer.
This error code is displayed if you cancel the operation while the print data is being sent from the computer to the machine, but it is not an error. Print again if necessary.
Secured documents that were left unattended without printing were deleted.
Secured documents are deleted from memory unless they are printed within a certain period of time (30 minutes by settings at time of purchase). Send the secures document again and print it within the time.
<Menu> <Function Settings> <Secure Print> <Secure Print Deletion Time> Specify how long the machine holds secured documents <Apply> <Apply> Turn off the machine, and then turn on the machine after 10 seconds. |
Tried to print a secured document when secure printing was prohibited.
When <Secure Print> is set to <Off>, secure printing is not available. Set this to <On>, and then perform printing again.
<Menu> <Function Settings> <Secure Print> <Use Secure Print> <On> <Apply> Turn off the machine, and then turn on the machine after 10 seconds. |
Print without using Secure Print.
Data is corrupted, or tried to print data that is not supported.
Check the data and print again.
Could not print a password-protected PDF file.
Enter the correct password for the PDF file.
<Memory Media Print> Select the file to print <Set PDF Details> <Password to Open Document> Enter the password <Apply>  <Start> |
Could not print because a printer driver not intended for the machine was used.
Use the printer driver for this machine and print again.
Could not print because the document data is defective.
Check that the document data is not defective.
An error occurred while printing from a computer.
Turn off the machine, and then turn on the machine after 10 seconds. After the restart is complete, try printing again.
#901 to #999
A job was deleted by the automatic deletion function for interrupted jobs.
Correct the error that caused the job to stop, and then perform copying or printing again.
Sending/receiving of a waiting document was stopped.
Send or receive again if necessary.