Document number: 4F2C-04J
Update date: 2022-01-01
Canon - Troubleshooting (FAQ) > Clearing Paper Jams > About Paper Jams > Paper Jams in a Paper Source

Paper Jams in a Paper Source

Remove the jammed paper according to the procedure that matches the location at which a paper jam occurred.
Manual feed slot Paper Jams in the Manual Feed Slot
Paper drawer Paper Jams in the Paper Drawer

Paper Jams in the Manual Feed Slot

If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1
Pull out the paper drawer until it stops, and remove it while lifting the front side.
2
Remove the transport guide.
Hold the bottom of the manual feed slot, and pull out the transport guide.
3
Gently pull out the paper.
4
Carefully insert the transport guide straight in.
Firmly push the transport guide back in until it clicks into place.
5
Set the paper drawer.
When you insert the paper drawer with <Notify to Check Paper Settings> set to <On>, a confirmation screen is displayed. <Device Management>
6
Select <Yes> when the <Is all of the jammed paper removed?> message is displayed on the screen.

Paper Jams in the Paper Drawer

If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1
Pull out the paper drawer until it stops, and remove it while lifting the front side.
2
Gently pull out the paper.
3
Set the paper drawer.
When you insert the paper drawer with <Notify to Check Paper Settings> set to <On>, a confirmation screen is displayed. <Device Management>
4
Select <Yes> when the <Is all of the jammed paper removed?> message is displayed on the screen.