Document number: 59WL-01R
Update date: 2021-08-01
Canon - Troubleshooting (FAQ) > Problems with Fax/Telephone > Sent Faxes Are Not Output in a Clean State

Sent Faxes Are Not Output in a Clean State

A possible cause may be that the platen glass or feeder is dirty, or the send settings are not proper. Check the following.

Isn't the platen glass or feeder dirty?

Clean the platen glass or feeder. If cleaning does not improve the results, the recipient's fax machine may be a cause.

Are the send settings correct?

Of the send setting items, check the image quality settings. If necessary, change the settings. Basic Operations for Sending Faxes

Did you change the default send settings?

If you changed the default settings by <Change Default Settings (Fax)>, initialize the settings to restore the factory default ones. Changing the Default Settings for Functions