Troubleshooting
Read this section to resolve problems that occur while installing and using Desktop.
Preparation for Using Desktop
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Q. 1.
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I cannot register a printer output button.
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A
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Some printers cannot be registered in a printer output button. The printers that can be registered to the output bar are those displayed in [Select Printer] in the [Printer Settings] dialog box when registering a printer output button from Desktop Browser.
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Q. 2.
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I cannot register output buttons.
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A
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You can register up to 50 buttons in the output bar. When 50 buttons are already registered, delete a registered button and then register a new button.
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Q. 3.
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I cannot register fax output buttons.
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A
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When you do not have any Canon fax machine registered in your computer, you cannot register fax output buttons. Register a fax output button after adding a Canon fax machine.
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Q. 4.
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I cannot register Personal Libraries.
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A
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You cannot use the following types of folders as a Personal Library: a folder on a drive other than a local disk/network drive, a folder for Windows, and a folder with system attributes. Specify a folder other than the above mentioned ones to register a Personal Library. In addition, a folder for which you do not have the write permission (Windows) cannot be used as a Personal Library. Specify a folder for which you have the write permission (Windows) and register a Personal Library.
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Q. 5.
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I cannot connect to a Document Server Library with the user name and password saved in my computer.
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A
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Use the user name and password that are managed in Document Server.
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Basic Folder and File Operations in Desktop
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Q. 1.
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I cannot rename the document.
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A
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Some characters cannot be used in document names. Such characters may vary depending on the library. Change the name to an appropriate one.
The following characters cannot be used.
"\", "/", ":", "*", "?", """, "<", ">", "|", ",", periods at the end, and control codes
The following document names cannot be used.
"Recycle Bin", "$Recycler.DT", "NUL", "CON", "AUX", "COM1", "COM2", "COM3", "COM4", "COM5", "COM6", "COM7", "COM8", "COM9", "LPT1", "LPT2", "LPT3", "LPT4", "LPT5", "LPT6", "LPT7", "LPT8", "LPT9", "Thumbs.db"
Document names starting with the following strings cannot be used.
"NUL.", "CON.", "AUX.", "COM1.", "COM2.", "COM3.", "COM4.", "COM5.", "COM6.", "COM7.", "COM8.", "COM9.", "LPT1.", "LPT2.", "LPT3.", "LPT4.", "LPT5.", "LPT6.", "LPT7.", "LPT8.", "LPT9."
Files with the following extensions cannot be used as documents.
"*.iwu", "*.iwn", "*.iwx", "*.grb", "*.tmp", "*.~lock"
In a Document Server Library, you cannot use the following characters as a document name:
Recycle Bin and other characters prohibited in Document Server
For more information, see the Document Server manual.
The characters that cannot be used for a SharePoint Server Library are prohibited characters in SharePoint Server. For more information, see the SharePoint Server manual.
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Q. 2.
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I cannot rename the document.
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A
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You cannot change the name to the ones that are already used for a file or folder under the same folder.
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Q. 3.
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I cannot move a folder.
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A
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In a library, you cannot move a folder for which you do not have the edit permission or a higher permission. Also, you cannot register documents to a library or folder for which you do not have the edit permission or a higher permission. Check your permission level.
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Q. 4.
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I cannot move a document.
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A
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In a Document Server Library or SharePoint Server Library, you cannot move the document stored in the location for which you do not have the edit permission or higher. Also, you cannot register documents to a library or folder for which you do not have the edit permission or a higher permission. Check your permission level.
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Q. 5.
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I cannot register the [My Documents] folder to a library.
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A
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This is because My Library saved in the [My Documents] folder is registered as a Personal Library. To register the [My Documents] folder, cancel the registration of My Library.
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Q. 6.
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I cannot convert the pages in a document to images. Or, I cannot convert PDF documents and IWB documents into TIFF documents.
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A
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When converting documents larger than 482.6 mm (19 inches), the processing may not be able to be performed correctly, depending on the environment in which Desktop is used. In this case, perform the following operations.
To convert the pages in a document to images:
Change the [Color Mode] setting to [Grayscale] or [Black & White].
Reduce the value in [Resolution].
To convert to a TIFF document:
Change the [Color Mode] setting to [Grayscale] or [Black & White].
Select [Compression Settings] in [ZIP].
Reduce the value in [Resolution].
Deselect the [Convert annotations into images] check box.
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Displaying Desired Items
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Q. 1.
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I cannot browse to the content of the folder one level up using [Up].
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A
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The content of the folder one level up will not be displayed when the status of the folder is changed by another process to any of the following:
Moved
Deleted
Renamed
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Q. 2.
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The contents of libraries and folders are not displayed after the Desktop Browser display is updated.
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A
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In the following cases, the contents of displayed libraries and folders cannot be browsed:
The library has been deleted
The status is changed to "inaccessible."
The library information has been changed
The folder has been deleted by another user
The folder name has been changed by another user
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Q. 3.
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I cannot browse to the content of a folder by specifying its address.
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A
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When the status of a folder whose path you specified is any of the following, the content of the folder cannot be browsed:
The folder does not exist (moved/deleted, never existed)
The user permission has changed to one that does not permit access
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Q. 4.
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The preview of a document is not shown.
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A
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When you select a document in the recycle bin or in the checked out folder, the preview for the document is not available.
Since the preview is closed when Desktop Browser is started, it may not be displayed even when a document is still selected in Desktop Browser after startup. In this case, select another document and then select the desired one.
When [Enable preview feature for [Explorer]] is not specified in [System Settings], previewing may not be available for Office documents.
[File] menu > [Option] > [System Settings] > [Browser] > [Display Settings] > [Document Preview Settings] > [Enable preview feature for [Explorer]]
When [Do not preview files with the specified extensions] is specified in [System Settings], documents which have extensions that are registered in [Do not preview files with the specified extensions] cannot be previewed.
[File] menu > [Option] > [System Settings] > [Browser] > [Display Settings] > [Document Preview Settings] > [Do not preview files with the specified extensions]
When a permission password is configured for PDF documents, they cannot be previewed. For more information, see the following.
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Q. 5.
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The preview of an image is not shown.
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A
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An image with an extension other than the following cannot be displayed:
*.jpg, *.jpeg, *.bmp, *.tif, *.tiff, *.png, *.gif
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Q. 6.
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No folder contents are displayed when I select a folder in the File List View Window.
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A
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The path length of the folder to display exceeds the maximum path length. Shortening the names of the folders one level above the selected folder will display the contents of the folder. Check the folder names of folders in levels above the target folder.
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Q. 7.
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When I connect to a library configured as Advanced Space, it takes some time to display the File List View Window.
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A
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Processing annotation information of stored PDF documents may take time. To avoid this problem, in the confirmation screen that is displayed when registering libraries, select not to search annotations and to display with annotations.
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Q. 8.
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The screen is not displayed correctly.
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A
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When using an older version of your display driver, update it to the latest version.
For information on how to get the latest version of your display driver, contact the vendor of your computer.
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Importing
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Q. 1.
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I cannot import a document.
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A
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Some characters cannot be used in document names. Such characters may vary depending on the library. Change the name to an appropriate one before importing.
The following characters cannot be used.
"\", "/", ":", "*", "?", """, "<", ">", "|", ",", periods at the end, and control codes
The following document names cannot be used.
"Recycle Bin", "$Recycler.DT", "NUL", "CON", "AUX", "COM1", "COM2", "COM3", "COM4", "COM5", "COM6", "COM7", "COM8", "COM9", "LPT1", "LPT2", "LPT3", "LPT4", "LPT5", "LPT6", "LPT7", "LPT8", "LPT9", "Thumbs.db"
Document names starting with the following strings cannot be used.
"NUL.", "CON.", "AUX.", "COM1.", "COM2.", "COM3.", "COM4.", "COM5.", "COM6.", "COM7.", "COM8.", "COM9.", "LPT1.", "LPT2.", "LPT3.", "LPT4.", "LPT5.", "LPT6.", "LPT7.", "LPT8.", "LPT9."
Files with the following extensions cannot be used as documents.
"*.iwu", "*.iwn", "*.iwx", "*.grb", "*.tmp", "*.~lock"
In a Document Server Library, you cannot use the following characters as a document name:
Recycle Bin and other characters prohibited in Document Server
For more information, see the Document Server manual.
The characters that cannot be used for a SharePoint Server Library are prohibited characters in SharePoint Server. For more information, see the SharePoint Server manual.
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Q. 2.
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I deleted the destination folder before data transmission from the device.
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A
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The document is stored in the error folder. You can find the error folder in the folder that you specified as the destination.
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Q. 3.
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The document for which the import or upload process from the device failed cannot be found.
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A
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The document is stored in the error folder.
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Q. 4.
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The [File] menu > [Scan] > [Scan] cannot be selected in Desktop Browser.
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A
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When the Recycle Bin, the checked out folder, or search results are displayed, you cannot select [Scan]. Display a library or folder.
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Searching
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Q. 1.
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The search is terminated prematurely.
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A
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When the search result count exceeds 2,000, the search is aborted to show the 2,000 search results.
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Q. 2.
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I cannot perform a detailed search by specifying a property.
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A
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In any of the following cases, you cannot perform any searches.
When the property value set in a document is over 16 digits and exponent notation is used
When you create an index whose type is [Yes]/[No] in Document Server after registering a Document Server Library (if you import a document after creating an index or select [No], such a document can be searched)
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Q. 3.
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When I try to perform a search using a saved search condition, the message [Cannot search because the search location is not found or could not be accessed. Do you want to delete this search condition?] is displayed.
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A
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When a library or folder that is shown in [Search Location] does not exist, the search is not performed.
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Q. 4.
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I cannot perform a search with a saved search condition in which a property is specified.
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A
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When a value specified in [Name] is the property name that does not exist in the currently selected library (or a library in the selected folder), the search is not performed.
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Q. 5.
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A saved search condition is deleted.
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A
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When the number of saved search conditions exceeds 100, search conditions are automatically deleted, beginning from the bottom of the list.
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Q. 6.
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I cannot perform a search on a Network Library.
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A
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If a Network Library is registered in a folder above or below a folder that has already been registered as a Personal Library, as long as the File List View Window of that Personal Library has not been displayed at least once, you cannot perform a search. In this case, use the Navigation Window to select the Personal Library, then display the File List View Window. Next, perform your search.
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Q. 7.
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When I search for a PDF, the relevant document is not found.
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A
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Update Adobe Reader to the latest version, then try searching again.
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Q. 8.
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Library search results are not correct.
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A
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The index of the library you are searching may not have been updated. Try searching again after waiting a while.
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Editing
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Q. 1.
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I cannot save IWB documents by overwriting the existing files.
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A
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In any of the following situations, IWB documents are started in the "read-only mode" and you cannot save them by overwriting existing files:
When you do not have the update permission (Document Server) or a higher permission for the IWB document in a Document Server Library
When the IWB documents are checked out
In the above-mentioned cases, use [Save As] to save the edited documents.
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Q. 2.
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When I import an iW document into an IWB document, the configured print settings are not imported.
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A
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When importing iW documents, only the original pages are imported. The print and annotation settings are not maintained. Confirm the settings for printing after importing, and reset them if needed.
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Q. 3.
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I imported a PDF document in an IWB document, however, some part of the PDF cannot be imported.
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A
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Importing of a PDF document in an IWB document involves importing of PDF text only. Parts of PDFs are not imported when the PDF is a packaged PDF, a PDF file that includes attached files, a PDF portfolio, or a PDF document with an electronic signature. For more information, see the following.
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Q. 4.
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When importing an Excel document into an IWB document, how can I select only the Excel sheets that I want to import?
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A
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When importing an Excel file into an IWB document, all of the Excel sheets are imported. If you want to import only the necessary sheets, print them with the application (when printing, specify Desktop Document Writer in [Printer Name].)
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Q. 5.
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I imported another IWB document into an IWB document, however, the configured print settings are not imported.
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A
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When an IWB document is imported into another one, the IWB document, its original documents, and inserted annotations are all imported. The chapter organization and other print settings are not maintained.
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Q. 6.
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The printer that was previously specified in an IWB document is not shown in [Printer].
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A
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When the specified printer is not installed in your computer, [Printer] displays a "default printer" or other available printer registered in your computer. Check your computer's printer settings and, if necessary, set the desired printer again.
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Q. 7.
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I cannot drag and drop a document onto the Desktop Editor screen.
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A
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A document with any of the following extensions cannot be dragged and dropped onto the Desktop Editor screen:
*.exe, *.com, *.dll, *.ocx, *.lnk, *.sys, *.drv, *.avi, *.wav, *.lzh, *.zip, *.cab
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Q. 8.
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I cannot import an image file in an IWB document.
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A
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Some types of image files cannot be imported in an IWB document. For more information, see the following.
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Q. 9.
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I cannot import an iW document into an IWB document.
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A
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You cannot import a target iW document when it is either of the following. Check the iW document.
When it is an iW document that is not stored in a Document Server Library or SharePoint Server Library and is being used in another application
When it is an iW document for which you do not have read permission (Windows)
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Q. 10.
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I cannot import an IWB document into another one.
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A
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You cannot import an IWB document if it corresponds to any of the following. Check the IWB document.
When it is an IWB document that is not saved in a Document Server Library or SharePoint Server Library and is being used on another Desktop Editor screen
When it is an IWB document for which you do not have the read permission (Windows)
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Q. 11.
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The page display is slightly different between when I drag and drop a file onto the Desktop Editor screen and when I import it.
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A
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For PDF document and image files, the page display may be slightly different because the conversion method is different between drag and drop operations and import operations.
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Q. 12.
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An image is not displayed correctly in an IWB document.
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A
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An image smaller than 1 x 1 pixels may not be reproduced correctly due to compression. Check the size of the image.
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Q. 13.
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I cannot import an Excel document into an IWB document.
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A
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It may not be possible to import an Excel document when the Excel document contains macros and the security level is set to "High." Check the document.
In any of the following situations, you cannot import Excel documents:
Macros contained in the data do not function properly
A graph sheet exists
Only an empty sheet exists
A sheet for which the preview cannot be shown exists
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Q. 14.
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I cannot specify print settings for IWB documents.
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A
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To configure the print settings for an IWB document in Desktop Editor, you need to select an available Canon printer and select the [Use print settings of Editor] check box in the [Print Settings] tab in the Details Window. Confirm the [Use print settings of Editor] check box in [Printer] and in the [Print Settings] tab.
When you do not use a Canon printer, click [Print] in the [Properties] dialog box to configure the printer properties.
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Q. 15.
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When I print an IWB document, a blank page is printed.
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A
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A blank page may be automatically inserted at the chapter separation according to the settings configured in [Chapter Settings].
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Q. 16.
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When I change the [Output Size] setting for an IWB document to [Auto (Size)], the configured print settings are changed.
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A
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When the [Output Size] setting for an IWB document is changed to [Auto (Size)], the following settings may be changed: [Page Layout], [Chapter Settings], [Print Style], [Staple], [Hole punch], and [Sheet for Insertion].
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Q. 17.
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When I print a document, an annotation inserted with Desktop Editor is not printed.
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A
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When printing is performed while annotations are hidden, inserted annotations are not printed. To print inserted annotations, perform one of the following operations.
Click [Display/Hide Annotations] on the ribbon to display annotations, and print.
In the [Print] dialog box, select the [Print annotations] check box and then print.
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Q. 18.
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When I click
 (print settings button) of Desktop Browser, the message [Canon Desktop Document Writer is in use] is displayed. |
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A
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When you consecutively click
(print settings button) of Desktop Browser multiple times, the message is displayed because the conversion process in Desktop Document Writer is executed each time you click. When this message is displayed, click [OK] and wait until the process completes. |
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Q. 19.
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I cannot specify the booklet printing.
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A
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When you have selected a printer that does not support the booklet printing, you cannot specify the booklet printing. Also, you cannot specify the booklet printing when you have configured the output paper size that cannot be used for booklet printing. Check the printer and output paper size you have selected.
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Q. 20.
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Desktop Editor is started in the "read-only mode."
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A
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In any of the following situations, Desktop Editor is started in the read-only mode. Check the document.
When you open a document stored in a Document Server Library for which you do not have the update permissions or higher with Document Server
When you open a document stored in a SharePoint Server Library for which you do not have the update permissions or higher with SharePoint Server
When you open a document currently being checked out by another user
When [Open double-clicked documents in read-only mode] is set in [System Settings], and you double-click a PDF document in Document Server to open it, or open it through the address bar or a shortcut
[File] menu > [Option] > [System Settings] > [Browser] > [Shared Document Management] > [Open double-clicked documents in read-only mode]
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Q. 21.
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When I select a PDF document and start Desktop Editor, the screen displays only a part of the PDF document.
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A
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When a PDF document to be edited is a packaged PDF or PDF portfolio, the screen only displays the cover pages.
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Q. 22.
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An image added with Desktop Editor is not the same as the original image in size.
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A
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When an image is added to a position that extends beyond the edge of the page, the size of the image is automatically reduced so that the image fits in the page. Add the image to a position that does not extend beyond the edge of the page.
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Q. 23.
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When I use Desktop Editor to insert text, a line break is automatically inserted.
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A
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When text is long and does not fit in an area defined by the page edge, a line break is automatically inserted.
In addition, when you change the size of a text object, a line break is automatically added and the area is enlarged or reduced according to the text (In this case, the font size of the text is not changed.)
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Q. 24.
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When I insert a text, or text inside a text note, in a text box or in a comment text box using Desktop Editor, a line break is automatically inserted.
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A
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When text is long and does not fit within the text box or note's width, a line break is automatically inserted.
In addition, when you change the size of a text box, a line break is automatically added and the height of the text box is enlarged or reduced according to the text (In this case, the font size of the text is not changed.).
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Q. 25.
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When I input text in a text box with Desktop Editor, the text is not displayed.
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A
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When you input text while an area for the text box is at the bottom of the page, the text that extends beyond the page area is not displayed.
Since the input text itself is maintained, you can display the entire text by moving the text box into the page area.
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Q. 26.
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I cannot change the size of text stamps and date stamps inserted with Desktop Editor.
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A
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You cannot directly change the size of the inserted text stamps and date stamps. However, when you change the font size, the stamp size automatically changes.
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Q. 27.
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When I insert an object with Desktop Editor, the newly inserted object overlaps another object. How can I change the overlapping order?
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A
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You can change the overlapping order using [Order] on the ribbon. For digital stamps, however, you cannot change the overlapping order.
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Q. 28.
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I cannot paste annotation data that I have copied with Desktop Editor to another application.
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A
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The annotation data that has been inserted with Desktop Editor cannot be copied to be pasted to another application. However, you can copy the input string in a text object or text box and paste it to another application.
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Q. 29.
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With Desktop Editor, I have pasted a digital stamp in which a wrong issue destination was specified. Is it possible to change the issue destination?
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A
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The issue destination and date, etc. of digital stamps that have been pasted cannot be changed.
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Q. 30.
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I cannot change the properties of an annotation object selected in Desktop Editor.
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A
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You may have selected a number of different annotation objects. Select only the desired annotation object.
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Q. 31.
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How can I paste a digital stamp in a size that is different from the size of a stamped image registered in Desktop Editor?
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A
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The stamped image to be pasted can be resized. For information on changing the size, see the following.
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Q. 32.
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I cannot delete a stamped image registered in Desktop Editor.
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A
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You cannot delete the preset stamped images that were automatically registered during installation.
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Q. 33.
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Can I add new pages in the Edit Original Pages Mode, Redaction Mode, or Specify Area Not to Edit Mode of Desktop Editor?
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A
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You cannot add new pages in the Edit Original Pages Mode, Redaction Mode, or Specify Area Not to Edit Mode of Desktop Editor. Close the modes as necessary and click [New Page] on the ribbon to add new pages.
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Q. 34.
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The page layout settings are not displayed when selecting the [Annotations] tab on the ribbon.
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A
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When the [Annotations] tab on the ribbon is selected, the page layout settings are not displayed because the original document is previewed on a page basis.
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Q. 35.
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The object that I have moved with the Edit Original Pages Mode of Desktop Editor is not displayed in the Work Window.
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A
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When an object is moved outside the page with the Edit Original Pages Mode, the part of the object outside the page is no longer displayed. You can display it again by selecting the object and moving it inside the page.
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Q. 36.
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The text that I have edited with the Edit Original Pages Mode of Desktop Editor is displayed in a font that is different from the one used before editing.
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A
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When you use the Edit Original Pages Mode to edit text for which embedded fonts are used, the text is displayed with the most similar font attribute, and its appearance may differ.
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Q. 37.
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I can no longer enter text in the Edit Original Pages Mode of Desktop Editor.
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A
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In the Edit Original Pages Mode, you can input up to 1,000 characters in the text area.
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Q. 38.
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I cannot set a margin of zero when reducing margins with Desktop Editor.
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A
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When reducing margins with Desktop Editor, margins cannot be reduced below 2.5 mm (3/32 inch). A 10 mm (25/64 inch) margin (the original top and bottom margin width if the original top and bottom margin are 10 mm (25/64 inch) or less) is also set for the top and bottom of the pages, and cannot be changed.
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Q. 39.
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When I edit an object with the Edit Original Pages Mode of Desktop Editor, a search result is shown misaligned on the Desktop Browser screen.
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A
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For a PDF document sent from iR, transparent text objects generated through OCR processing are placed over the image text. When you edit in the Edit Original Pages Mode, the content of the transparent text objects deviate from the text objects of the visible image text. In this case, if you perform a text search, the results may not match the visible image text.
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Q. 40.
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Can I add new pages with the Mail Merge Print Settings Mode of Desktop Editor?
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A
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You cannot add new pages with the Mail Merge Print Settings Mode of Desktop Editor. Close the Mail Merge Print Settings Mode as necessary and click [New Page] on the ribbon to add new pages.
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Q. 41.
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Fields are not previewed in the Mail Merge Print Settings Mode of Desktop Editor.
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A
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Click [Check] on the ribbon, and check the Mail Merge data.
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Q. 42.
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Images are not displayed in image fields in the Mail Merge Print Settings Mode of Desktop Editor.
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A
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Check the following.
Is the path of the folder where the image is saved correct?
Was the database file created correctly?
Is the name of image file in the database file correct, including the file extension?
If you do not enter the entire name, including file extension, of the image file in the database file, it cannot be previewed.
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Saving
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Q. 1.
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When saving a document as a PDF with password protection, I try to set the same password in [Document Open Password] and [Change Permissions Password]; but I cannot save the document.
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A
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You cannot specify the same password in both [Document Open Password] and [Change Permissions Password]. Specify a different password for each.
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Printing
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Q. 1.
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I cannot register a printer output button.
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A
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Some printers cannot be registered in a printer output button. The printers that can be registered to the output bar are those displayed in [Select Printer] in the [Printer Settings] dialog box when registering a printer output button from Desktop Browser.
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Q. 2.
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I cannot register a printer output button.
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A
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You can register up to 50 buttons in Output Bar. When 50 buttons are already registered, delete a registered button and then register a new button.
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Q. 3.
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I cannot print a document in the Recycle Bin.
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A
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Documents in the Recycle Bin cannot be printed. Move them to another folder and then print them again.
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Q. 4.
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I cannot print PDF documents.
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A
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When printing documents whose width/length is 482.6 mm (19 inches) or longer as images, the processing may not be able to be performed correctly, depending on the environment in which Desktop is used. In this case, perform the following operations.
Print with the resolution lowered.
[File] menu > [Option] > [System Settings] > [Common Settings] > [Print/Fax] > [Print PDF document as an image] > [Resolution]
Print after reducing the number of pages in the PDF document.
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Q. 5.
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PDF documents are printed faintly.
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A
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If there is a problem with the result of printing PDF documents, such as the result being faint or some lines not being printed, the documents may be able to be printed correctly by printing them as images. Change the resolution according to the device used for printing.
[File] menu > [Option] > [System Settings] > [Common Settings] > [Print/Fax] > [Print PDF document as an image] > [Resolution]
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Sending
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Q. 1.
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I cannot send a document in the Recycle Bin via fax.
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A
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Documents in the Recycle Bin cannot be faxed. Move them to another folder and then fax them again.
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Q. 2.
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I cannot obtain the address book from the device.
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A
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Confirm that Desktop Communicator is installed on the faxing device and then restart it. For information on installing Desktop Communicator, see the following.
Installing Desktop Communicator (Administrator Guide)
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Q. 3.
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I have registered an address in the device for faxing, but it is not displayed in Desktop.
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A
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You need to retrieve the address book information in the device again. Click [Acquire Address Book] to retrieve the address.
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Q. 4.
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I cannot send a document in the Recycle Bin via e-mail.
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A
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Documents in the Recycle Bin cannot be e-mailed. Move them to another folder and then e-mail them again.
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Q. 5.
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I cannot send a selected folder via e-mail.
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A
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You can only send a document by e-mail. You cannot send libraries, folders, or the Recycle Bin by e-mail.
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Q. 6.
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The e-mail application doesn't start when I want to send an e-mail.
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A
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To start the e-mail application from Desktop Browser, you must register the e-mail application as the default program.
Follow the steps below to register the e-mail application. After registering, close Document Monitor and then restart Desktop Browser.
Only MAPI (Messaging Application Program Interface) enabled e-mail applications can be started in Desktop Browser. If after completing the following steps the e-mail application is not displayed, it cannot be started in Desktop Browser.
For Windows 7
1. Select the [Start] menu > [Default Programs].
Or, select the [Start] menu > [Control Panel] > [Default Programs].
2. Select [Set program access and computer defaults].
The [Set program access and computer defaults] dialog box is displayed.
3. Select [Custom].
4. Select the e-mail application to use in [Choose a default e-mail program] and click [OK].
5. Close [Control Panel].
If the application to use is not displayed in step 4, close [Control Panel] and perform the following steps.
1. Select the [Start] menu > [Default Programs].
Or, select the [Start] menu > [Control Panel] > [Default Programs].
2. Select [Set your default programs].
3. Select the e-mail application to use in [Programs] and select [Set this program as default].
4. Click [OK].
5. Close [Control Panel].
For Windows 8/Windows 8.1/Windows 10
1. Select [Search] from the Charms (for Windows 8/Windows 8.1) or the [Start] menu > [Settings] (for Windows 10).
2. Enter "Default Programs" in the search box.
3. If [Default Programs] is displayed in the search result, click the [Default Programs] icon.
The [Default Programs] dialog box is displayed.
4. Select [Set your default programs].
The [Set Default Programs] dialog box is displayed.
5. Select the mail application to set as the default program in [Programs].
6. Select [Set this program as default] and click [OK].
7. Close the [Default Programs] dialog box.
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Q. 7.
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Faxed PDF documents become faint.
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A
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If there is a problem with the result of faxing PDF documents, such as the result being faint or some lines are missing, the documents may be able to be faxed correctly by faxing them as images. Change the resolution according to the destination device.
[File] menu > [Option] > [System Settings] > [Common Settings] > [Print/Fax] > [Print PDF document as an image] > [Resolution]
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Managing
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Q. 1.
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I cannot set a folder as a monitoring target.
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A
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You cannot set a folder as a monitoring target if the maximum number of monitoring target folders is exceeded.
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Q. 2.
|
I cannot connect to a monitoring target folder over the network.
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A
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Check the communication with the network and Document Server, and then reconnect to the folder.
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Q. 3.
|
I cannot cancel the monitoring target settings for a folder that I have moved to the Recycle Bin.
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A
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The monitoring target settings cannot be configured/canceled from Desktop Browser; however, you can cancel such settings through the notification on an access failure for Document Monitor.
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Q. 4.
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I cannot configure the status display settings for a device.
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A
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Device information has not been retrieved in Desktop Monitor Setup. Retrieve device information in Desktop Monitor Setup. For information on retrieving device information, see the following.
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Q. 5.
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I cannot check out a document.
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A
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The document is checked out by another user. Check the checked out status and then check it out again.
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Q. 6.
|
I mistakenly overwrote a document in a Document Server Library or SharePoint Server Library, and cannot restore the previous version.
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A
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To restore a previous version of the document, it is necessary to first check out the document. If the document is not checked out, first check out, then restore the previous version of the document.
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Q. 7.
|
I cannot upload a document.
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|
A
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To upload a document, you are required to have write permission for the destination library or folder. Check the write permissions and then upload the document again.
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Q. 8.
|
The device status is not displayed.
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A
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If you have changed the security settings for a printer, restart Desktop Browser and Printer Monitor.
If the printer configuration is changed to include a printer which cannot be monitored, the status display by an output button in Desktop Browser becomes unavailable. When the printer configuration returns to a state which permits monitoring, you will be able to obtain the status again. This can be done by pointing to the printer icon with the mouse, etc.
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Q. 9.
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I cannot display the fax printer status.
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A
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Canon fax printers allow for monitoring jobs, but not status.
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Q. 10.
|
The Printer Monitor and Document Monitor icons are not displayed in the Taskbar area.
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A
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The default settings of Windows 7/Windows 8/Windows 8.1/Windows 10 restrict icons displayed on the Taskbar notification area. Follow the steps below to display the Printer Monitor and Document Monitor icons in the Taskbar notification area.
For Windows 7/Windows 8/Windows 8.1
1. Select the [Start] menu (for Windows 7) or [Settings] from the Charms (for Windows 8 or Windows 8.1) > [Control Panel].
[Control Panel] is displayed.
2. Select [Small icons] in [View by].
All the Control Panel items are shown in [Control Panel].
3. Select [Notification Area Icons].
The [Notification Area Icons] window is displayed.
4. Select the [Always show all icons and notifications on the taskbar] check box, and click [OK].
The [Notification Area Icons] window closes.
5. Close [Control Panel].
To change only the icon display settings of Printer Monitor and Document Monitor, change the following icon setting to [Show icon and notifications].
iW Desktop - Printer Monitor
iW Desktop
For Windows 10
1. Select the [Start] menu > [Settings].
The [Settings] screen is displayed.
2. Select [System].
3. Select [Select which icons appear on the taskbar] in the [Notifications & actions] menu.
4. Click [Off] for [Always show all icons in the notification area].
[Always show all icons in the notification area] is set to [On].
5. Close the [Settings] screen.
Even if you change the following icon setting from [Off] to [On], the Printer Monitor and Document Monitor icons can be displayed in the notification area of the taskbar.
iW Desktop - Printer Monitor
iW Desktop
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|
Q. 11.
|
If a folder in a Document Server Library is being monitored by Document Monitor, the [Could not access this folder.] message is displayed.
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|
A
|
When connecting to a Document Server Library with a monitored folder, select the [Save user name and password] check box in the [Connect to Library] dialog box.
Also, do not click [Disconnect Library] on the ribbon to disconnect the library after connecting.
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Application Linking - Useful Tools
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Q. 1.
|
I cannot open a document in a Document Server Library or SharePoint Server Library in a mode other than read-only.
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|
A
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You do not have Document Server/SharePoint Server update or higher privileges (Document Server/SharePoint Server), or the document has been checked out by another user.
In addition, when double-clicking the document in a Document Server Library or SharePoint Server Library, it may be set to be opened in the read-only mode. For more information on the setting, see the following.
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Working with Document Server
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Q. 1.
|
I cannot access Document Server.
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|
A
|
The Document Server Library settings may have been changed. In this case, click [Disconnect] on the ribbon to disconnect the library, and then click [Connect] on the ribbon to reconnect the library.
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|
Q. 2.
|
When I attempt to access a Document Server Library, a message indicating that the number of users exceeds the maximum number of licenses is displayed.
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|
A
|
In Document Server, the maximum number of users who can access a Document Server Library through Desktop or other means is controlled with CAL (Client Access License). The message is displayed when the number of accessing users exceeds the maximum limit defined with CAL. In this case, contact the server administrator.
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