General
This section describes general error messages, not related to a specific function.
Load paper.
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Cause 1
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Printing cannot be performed because the paper has run out.
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Remedy
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Load paper. (See "Loading Paper.")
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Cause 2
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The paper drawer is not correctly inserted into the machine.
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Remedy
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Insert the paper drawer in all the way. (See "Loading Paper.")
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The most proper size A4 is not available.
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Cause 1
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The optimal paper size selected with automatic paper selection is not loaded.
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Remedy
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Load paper of the displayed size.
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Cause 2
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[Paper Drawer Auto Selection On/Off] is set to 'Off'.
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Remedy 1
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Manually specify the paper drawer.
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Remedy 2
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Set [Paper Drawer Auto Selection On/Off] to 'On' for the paper drawer in which the displayed paper size is loaded. (See "Enabling Paper Drawer Auto Selection.")
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Cause 3
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A paper type not supported by automatic paper selection is loaded.
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Remedy 1
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Manually specify the paper drawer.
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Remedy 2
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Set [Consider Paper Type] in [Paper Drawer Auto Selection On/Off] to 'Off' when copying. (See "Enabling Paper Drawer Auto Selection.")
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Return the originals to their correct order, then press the [Start] key.
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Cause
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Scanning stopped because an unspecified problem occurred in the feeder.
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Remedy
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Return the originals to their correct order, place them in the original loading area of the feeder again, and press
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Return the originals to their correct order, then press the [Start] key. (The data size of the scanned original exceeded the limit. Settings will be automatically corrected and the originals will be scanned again.)
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Cause
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Scanning was cancelled because the data size of the scanned originals exceeded the maximum size that the machine can handle.
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Remedy
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Scan the originals again from the first page. If you still cannot scan the originals, you may be able to resolve the problem by decreasing the setting for [Sharpness] or setting the original type to [Text].
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Scanning was canceled because the data size of the scanned original exceeded the limit. Scanning may be possible if sharpness is reduced, or Original Type is set to Text.
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Cause
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Scanning was cancelled because the data size of the scanned originals exceeded the maximum size that the machine can handle.
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Remedy
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You may be able to resolve the problem by decreasing the setting for [Sharpness] or setting the original type to [Text].
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Place the original on the platen glass.
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Cause
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A mode requiring an original to be placed on the platen glass is set. There is no original on the platen glass.
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Remedy
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Place the original on the platen glass.
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Remove the original from the platen glass.
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Cause
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An original remains on the platen glass.
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Remedy
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Remove the original remaining on the platen glass, and place the original again.
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Remove the original from the feeder.
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Cause
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There is an original loaded in the feeder and on the platen glass when a mode that cannot scan originals loaded in the feeder is set.
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Remedy
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Remove the original from the feeder.
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Original scanning area (thin glass strip) is dirty.
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Cause
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The original scanning area (thin glass strip) is dirty due to dust and grime.
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Remedy
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Clean the original scanning area of the feeder. (See "Manual Feeder Cleaning.")
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Original scanning area (Feeder) is dirty.
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Cause
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The original scanning area of the Duplex Color Image Reader Unit-G1 is dirty due to dust and grime.
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Remedy
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Clean the original scanning area of the Duplex Color Image Reader Unit-G1. (See "Manual Feeder Cleaning.")
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Replace toner cartridge.
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Cause 1
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Printing will soon not be possible because the toner is running out.
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Cause 2
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Printing is not possible because the toner has run out.
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Remedy
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Replace the toner cartridge. (See "Replacing the Toner Cartridge.")
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Adjusting gradation. Wait a moment...
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Cause
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The machine is performing automatic adjustment.
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Remedy
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Wait a few moments. When the adjustment is complete, printing will automatically resume.
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Cleaning the drum... Wait a while...
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Cause
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The machine is cleaning its drum.
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Remedy
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Wait a few moments. When cleaning is complete, printing will automatically resume.
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Performing multiple jobs...
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Cause
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Multiple jobs such as print jobs or scan jobs are being executed while performing the scan operation.
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Remedy
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Wait a few moments for the machine to resume the scan operation.
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Insert the punch cartridge.
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Cause
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The punch cartridge of the Professional Puncher-C1 is not inserted.
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Remedy
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Insert the punch cartridge of the Professional Puncher-C1. For more information, see the instruction manual for the Professional Puncher-C1.
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Insert the punch waste tray.
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Cause
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The punch waste tray of the Professional Puncher-C1 is not inserted.
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Remedy
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Insert the punch waste tray of the Professional Puncher-C1. For more information, see the instruction manual for the Professional Puncher-C1.
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Empty the punch waste tray.
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Cause
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The punch waste tray of the Professional Puncher-C1 is full.
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Remedy
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Remove the punch waste in the punch waste tray of the Professional Puncher-C1. For more information, see the instruction manual for the Professional Puncher-C1.
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Remove the paper from the folding unit stack area.
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Cause
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Output from a previous job remains in the output area of the Paper Folding Unit-H1.
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Remedy
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Remove the paper in the output area of the Paper Folding Unit-H1.
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The front cover of the finisher is open.
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Cause
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The front cover of the finisher is open.
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Remedy
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Check that the front cover of the Staple Finisher-N1, Booklet Finisher-N1, Staple Finisher-Q1 PRO, or Booklet Finisher-Q1 PRO is closed.
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Check that covers are closed.
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Cause
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The cover of the optional equipment is open.
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Remedy 1
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Check that the cover of the Paper Deck Unit-C1 or POD Deck Lite-A1 is closed.
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Remedy 2
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Check that the cover of the Booklet Trimmer-D1 is closed. For more information, see the instruction manual for the Booklet Trimmer-D1.
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Remedy 3
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Check that the cover of the Document Insertion Unit-K1, Paper Folding Unit-H1, Staple Finisher-N1, Booklet Finisher-N1, Staple Finisher-Q1 PRO, or Booklet Finisher-Q1 PRO is closed.
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Remedy 4
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Check that the cover of the Professional Puncher-C1 is closed. For more information, see the instruction manual for the Professional Puncher-C1.
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Remedy 5
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Check that the cover of the Professional Puncher Integration Unit-B1 is closed.
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Load staples into the stapler unit.
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Cause
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There are no staples in the staple cartridge of the stapler unit in the Staple Finisher-N1/Booklet Finisher-N1/Staple Finisher-Q1 PRO/Booklet Finisher-Q1 PRO.
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Remedy
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Replace the staple cartridge of the Staple Finisher-N1/Booklet Finisher-N1/Staple Finisher-Q1 PRO/Booklet Finisher-Q1 PRO. (See "Replacing the Staple Cartridge (For Optional Products).")
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Remove the paper from the output tray.
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Cause
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Previous prints remain in the tray.
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Remedy
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Remove the paper that remains in the tray. Printing will start or resume automatically.
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Remove the paper from the booklet tray.
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Cause
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Previous prints remain in the tray.
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Remedy
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Remove the paper that remains in the booklet tray. Printing will start or resume automatically.
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Check punch waste tray.
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Cause
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The punch waste tray of the Staple Finisher-N1/Booklet Finisher-N1/Staple Finisher-Q1 PRO/Booklet Finisher-Q1 PRO/Professional Puncher-C1 is full or almost full.
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Remedy
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Remove the punch waste in the punch waste tray of the Staple Finisher-N1/Booklet Finisher-N1/Staple Finisher-Q1 PRO/Booklet Finisher-Q1 PRO/Professional Puncher-C1. (See "Removing Punch Waste (For Optional Products).")
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Load staples into the saddle stitcher unit.
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Cause
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There are no staples in the staple cartridge of the Booklet Finisher-N1/Booklet Finisher-Q1 PRO saddle stitcher unit.
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Remedy
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Replace the staple cartridge of the Booklet Finisher-N1/Booklet Finisher-Q1 PRO saddle stitcher unit. For the Booklet Finisher-N1, see "Replacing the Staple Cartridge in the Saddle Stitcher Unit (Booklet Finisher-N1)." For the Booklet Finisher-Q1 PRO, see "Replacing the Staple Cartridge in the Saddle Stitcher Unit (Booklet Finisher-Q1 PRO)."
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The alignment function of the finisher needs to be checked. Contact your service representative. Printing is still possible.
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Cause
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The alignment function of the Staple Finisher-Q1 PRO or the Booklet Finisher-Q1 PRO is malfunctioning.
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Remedy 1
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Remedy 2
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Select other tray for outputting paper. (See "Output Tray Designation.")
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Empty the trim waste tray.
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Cause 1
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The trimmer booklet waste tray of the Booklet Trimmer-D1 is full.
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Remedy
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Remove the trimmer booklet waste in the trimmer booklet waste tray of the Booklet Trimmer-D1. For more information, see the instruction manual for the Booklet Trimmer-D1.
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Cause 2
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The trim waste tray of the Inner Booklet Trimmer-A1 is full.
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Remedy
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Remove the trim waste in the trim waste tray of the Inner Booklet Trimmer-A1. (See "Removing Trim Waste (Inner Booklet Trimmer-A1).")
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The front cover of the trimmer is open.
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Cause
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The front cover of the Booklet Trimmer-D1 is open.
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Remedy
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Check that the front cover of the Booklet Trimmer-D1 is closed. For more information, see the instruction manual for the Booklet Trimmer-D1.
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Remove the paper from the trimmer stacker.
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Cause
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Output from a previous job remains in the output tray of the Booklet Trimmer-D1.
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Remedy
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Remove the paper in the output tray of the Booklet Trimmer-D1. For more information, see the instruction manual for the Booklet Trimmer-D1.
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Insert the booklet trimmer waste tray.
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Cause
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The trimmer booklet waste tray of the Booklet Trimmer is not inserted.
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Remedy
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Insert the trimmer booklet waste tray of the Booklet Trimmer-D1. For more information, see the instruction manual for the Booklet Trimmer.
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Check staple waste tray.
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Cause
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The staple waste tray of the Staple Finisher-N1/Booklet Finisher-N1/Staple Finisher-Q1 PRO/Booklet Finisher-Q1 PRO stapler unit is full or almost full.
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Remedy
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Empty the staple waste tray of the Staple Finisher-N1/Booklet Finisher-N1/Staple Finisher-Q1 PRO/Booklet Finisher-Q1 PRO stapler unit. (See "Removing Staple Waste (For Optional Products).")
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The Dept. ID or PIN is incorrect.
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Cause
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The entered Department ID or PIN is incorrect.
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Remedy
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Contact the System Manager for the department to find out the Department ID/PIN.
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The hard disk needs to be replaced. (Call service rep.)
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Cause
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The hard disk is damaged or is not attached.
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Remedy 1
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Contact your local authorized Canon dealer.
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Remedy 2
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If the Removable HDD Kit is attached, check the hard disk.
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