If printing is not successful or you cannot send or receive a fax or scanned document, or another error occurs, that error appears on a report or a message on the <Status Monitor> screen as a three-digit number (error code). Check the following to find out causes and solutions for each error code. For how to print an error report and information in the report, see Printing Reports and Lists.
When receiving a fax, ask the sender to divide the document into multiple sections or reduce the resolution before sending.
＃005
Fax could not be sent because the recipient's machine did not respond within 35 seconds.
When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine status. If this code is displayed when sending fax overseas, insert pauses in the fax number.
A fax could not be sent because the recipient's machine ran out of paper.
Ask the recipient to reload paper.
＃018
A fax could not be sent since recipient's machine did not respond because line was busy or for other reasons.
When recipient's machine is turned OFF or line is busy, fax may not be sent. Ask recipient to check the machine. If this error code is displayed when sending fax overseas, insert pauses in the fax number.
Could not communicate because the telephone number or fax number specified as the destination exceeds 40 digits.
Specify a telephone number or fax number that is within 40 digits.
＃099
Printing, sending, or receiving was canceled.
When you cancel an operation, this error code is displayed, but this is not abnormal. Print, send, or receive documents again as necessary.
＃401
There is insufficient memory media or server space, or the number of files saved in the root directory (highest level of the memory media) has reached the maximum.
Delete unnecessary files on the memory media or server to free space, or create a folder to which to move existing files.
Could not store the data because writing to the memory media is prohibited.
Cannot use memory media with security functions. If write protection is enabled on the memory media, disable the settings, then try again.
＃406
Writing failed due to memory media being removed while the file was being written to it.
Check that the memory media is inserted, and write to the file again.
The image transfer failed when transferring to the memory media because an unspecified error occurred. (The connected memory media may be formatted with an unsupported file system.)
Check the status of the memory media and confirm that it is formatted with a file system supported by the machine (FAT32). Then, try performing the procedure again.
The machine cannot communicate with devices on a network immediately after the machine starts up because the waiting time for the start of the communication is set.
Wait until the time set in <Waiting Time for Connection> elapses, then send again.
The SMTP server returned an error, or an error occurred on a file server with an incorrect destination setting when sending to the server.
Check whether the SMTP server is set correctly. Check the status of the network, the settings for the destination, and the status and settings for the file server.
A destination is not set correctly.
Check that the destination is set correctly.
When the machine tried to send a file to the server, a file with the same name already existed on the server, and that file could not be overwritten.
Change the settings on the file server to enable the file to be overwritten, or contact the server administrator.
When the machine tried to send a file to the server, either the folder name was incorrectly specified or the password was incorrect.
Check that the destination is set correctly.
＃802
The SMTP server name or DNS server name settings are incorrect, or connection to the DNS server cannot be established.
Check the SMTP server name and DNS server name settings.
Check that the DNS server is functioning normally.
The logon name that is used for POP authentication is not set correctly.
Enter the logon name that is used for POP authentication correctly.
＃818
Cannot print the received data because of the file format.
Change the file format, then send again.
＃819
Received data cannot be handled. (Invalid MIME information.)
Check the settings, then send again.
＃820
Received data cannot be handled. (BASE64 or uuencode is incorrect.)
Check the settings, then send again.
＃821
Received data cannot be handled. (A TIFF analysis error.)
Check the settings, then send again.
＃827
Received data cannot be handled. (Some of the MIME information is not supported).
Check the settings, then send again.
＃829
Received more than 999 pages of data. The machine will print (or receive and store) all pages until page 999.
The machine will print (or receive and store) all pages until page 999. The data on all pages after page 999 will be deleted. Send all pages after page 999 again.
＃839
A user name and password that are used for SMTP authentication are not set correctly.
Add the common encryption algorithm to the e-mail server settings.
＃844
TLS encrypted communication to a POP server failed when sending an e-mail with POP before SMTP.
Check TLS encrypted communication setting in POP.
Clear the [Use TLS] check box for the POP server. If the problem persists, clear the [Use POP Authentication Before Sending] check box, and set the communication setting to a setting other than POP before SMTP.
Clear the [Use POP Authentication Before Sending] check box and select communication settings other than POP before SMTP.
＃852
The power cut off during job processing.
Check that the electric plug is inserted correctly in the outlet and check the stability of the power supply, then try again.
＃853
Printing failed due to data size over the limit.
The machine may not be able to print documents with many pages. Reduce the number of pages per printing, or print again when no print job is queued or no document is being printed. If you are still unable to print, check the document data for any defects.
Printing was canceled from the computer.
If you cancel an operation from the application when the print data is being sent to the machine from a computer, this error code is displayed. Print again as necessary.
Secured document that was left unprinted was deleted.
If the secured document is not printed within a specific period of time (30 minutes by default), it is deleted from memory. Send the secured document again, and print it within the period.
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