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Problem 1
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A paper jam occurred inside the machine while the copy image was being adjusted.
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Action
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Remove the jammed paper and reset.
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Problem 2
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The toner ran out while the copy image was being adjusted.
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Action
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Replace the toner cartridge with new one.
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Problem
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You are restricted to send a fax to multiple destinations simultaneously.
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Action
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You need to disable the restriction. Contact your administrator for more information.
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Problem
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A group was specified as the destination after the Hook key has been pressed.
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Action
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Do not press the Hook key when specifying a group destination.
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Problem 1
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The memory media was disconnected while it was being written to, and writing failed.
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Action
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Check to see if the memory media was disconnected, and try writing again.
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Problem 2
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An error occurs when transferring images to memory media, and images cannot be transferred normally. (It is possible that the connected memory media is formatted with an unsupported file system.)
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Action
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Check the status of the memory media and whether it is formatted with a file system that is supported by the machine (FAT16 or FAT32). After checking, try again.
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Problem 1
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A paper jam occurred while the fixing unit was being cleaned.
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Action
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Clear the paper jam and reload paper.
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Problem 2
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The toner became nearly empty while the fixing unit was being cleaned.
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Action
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See the following to view the onscreen instructions and fix the problem.
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Problem
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Close the back cover completely.
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Action
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Check to make sure that the back cover is completely closed.
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Problem
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The front cover is not completely closed.
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Action
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Check to make sure that the front cover is completely closed.
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Problem
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Your computer is not connected to the machine when you try to scan a document from it.
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Action
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Connect the computer.
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Problem
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Cannot save scanned data to USB memory. USB memory is not connected.
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Action
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Connect a supported USB memory.
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Problem
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Attempted to enable <Dept. ID Management On/Off>, but no department IDs are registered.
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Action
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Register the Dept. ID from the Remote UI.
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Problem
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The correct paper size is not specified.
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Action
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See the following to view the onscreen instructions and fix the problem.
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Problem
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The toner cartridge is not inserted.
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Action
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Insert the toner cartridge.
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Problem
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Faxes could not be sent or received due to insufficient memory.
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Action 1
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If there are jobs waiting to be sent or printed, fax your document once all these jobs are completed.
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Action 2
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Print, send, or delete jobs stored in memory.
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Action 3
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Split a high-volume document into two subsets and send one subset at a time.
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Action 4
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Reduce the scanning resolution and send the document again.
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Problem
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You cannot copy your document as memory became full in the middle of processing it.
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Action
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Set <Original Type> to <Text/Photo (Quality)> before you make a copy.
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Problem 1
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Failed to scan the documents because of the shortage of memory capacity.
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Action 1
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Print the pages successfully scanned or cancel the job.
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Action 2
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Split the job into smaller subsets (fewer than 256 pages) and scan one subset at a time.
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Problem 2
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Your copy job is collated so all the pages cannot be scanned.
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Action 1
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Print the pages successfully scanned or cancel the job.
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Action 2
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Split the job into smaller subsets or set <Original Type> to <Text/Photo (Quality)> before you make a copy.
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Problem
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Saving scanned data to USB memory is restricted.
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Action
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The setting needs to be changed in order to save to USB memory. Contact your administrator for more information.
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Problem
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This message automatically appears when you specify multiple destinations.
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Action
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If you do not want to display this message, you need to change the setting. Contact your administrator for more information.
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Problem 1
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The current settings do not allow you to specify new destinations.
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Action
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If you want to specify new destinations, you need to disable the setting. Contact your administrator for more information.
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Problem 2
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The current settings do not allow you to register new destinations or edit the destinations registered in the address book or one-touch keys.
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Action
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If you want to register new destinations or edit the registered destinations, you need to change the setting. Contact your administrator for more information.
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Problem 1
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There is no paper in the paper drawer or multi-purpose tray.
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Action
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Load paper.
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Problem 2
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The paper size specified to print a report or list is not appropriate.
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Action
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Set the paper size to <A4> or <LTR> to print a report or list and load the paper size specified into the paper drawer or multi-purpose tray.
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Problem 3
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When receiving a fax, the appropriate paper size is not specified.
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Action
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Set the appropriate paper size and type to print a received document.
The following paper sizes and types are available for printing a received document.
Available paper size: A4, LTR
Available paper type: Plain, Plain L, Recycled paper, Color paper
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Problem
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No destination is registered in the one-touch key or coded dial code that you pressed.
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Action
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Register a destination.
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Problem
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The machine is not connected to the network, or the connection is not properly configured.
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Action
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Connect the machine to the network and properly configure the connection.
See the Starter Guide.
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Problem 1
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The receiving fax machine did not respond within 35 seconds.
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Action
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Repeat the sending procedure from the beginning. Additionally, ask the recipient to check the fax machine. When making an overseas call, add a pause to the fax number.
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Problem 2
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The receiving fax machine may not be a G3 fax machine.
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Action
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Make sure the receiving fax machine is a G3 fax machine. If it is a G3 fax machine, send the document again. Otherwise, switch to the communication mode supported by the receiving fax machine and send the document again.
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Problem
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You tried to register the number to a one-touch key or coded dial code in which another number is already registered.
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Action
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Register the number to an unregistered one-touch key or coded dial code.
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Problem
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You entered an incorrect PIN.
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Action
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Enter the correct PIN.
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Problem
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The number that you entered for confirmation does not match the number that you first entered. This message appears when <Fax No. Confirmation Re-Entry> in <Restrict TX Function> in <System Settings> is set to <On>.
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Action
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Make sure to enter the same number.
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Problem
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Paper is jammed somewhere inside the machine.
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Action
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Clear the paper jam and load paper and the document again.
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Problem
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Firmware cannot be updated because the machine is processing.
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Action
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Please wait.
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Problem
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The toner cartridge needs a replacement soon.
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Action
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Shake the toner cartridge to evenly distribute the toner inside the cartridge.
Prepare a new toner cartridge for the impending replacement.
We recommend that the toner cartridge be replaced when printing high-volume documents.
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Problem
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The output paper is backed up in the output tray.
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Action
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Remove output paper from output tray.
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Problem
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Paper is loaded in the multi-purpose tray when you want to print the address book list, user data list, or communication management report. (If paper is loaded in the multi-purpose tray, the lists and report as well as fax messages are not printed. The data will be stored in memory instead.)
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Action
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Remove paper from the multi-purpose tray and print the list or report again.
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Problem
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An incorrect paper size is selected to use the Copy ID Cards function.
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Action
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Specify A4 or LTR sized paper.
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Problem
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You are restricted to use the auto redial function.
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Action 1
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Redial the number manually.
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Action 2
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If you want to use the auto redial function, you need to change the setting. Contact your administrator for more information.
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Problem
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An error has occurred with the machine.
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Action
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Turn OFF the power switch, wait 10 seconds, and turn it back ON. If the problem persists, turn OFF the power switch, disconnect the power cord, and contact your local authorized Canon dealer or the Canon help line.
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Problem
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Unsupported USB memory or other USB device is connected.
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Action
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Connect a supported USB memory.
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Problem
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You attempted to forward the document stored in memory to a destination that is not registered in the address book.
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Action
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Register a destination in the address book.
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