Installation and Uninstallation Problems
See the following sections:
Cannot Install the Software.
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When you are in an IPv6 environment, the CD-ROM setup screen may not appear, and you cannot install the MF drivers. Install the drivers using the WSD port.
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Follow the onscreen instructions to install the software. If an error occurs during the installation, uninstall the software, restart your computer, and install it again.
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Quit all running applications and install the software again.
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It Takes Too Long to Uninstall the Drivers (Windows XP).
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Quit all running applications (including anti-virus applications) before uninstalling the software.
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The [Canon] Folder Remains in the Start Menu After the Software has been Uninstalled.
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Uninstall the MF Toolbox first before uninstalling the MF drivers. If you uninstall the MF drivers first, the [Canon] folder may remain after the MF Toolbox has been uninstalled.
Follow the steps in the procedure below to remove the folder:
For Windows XP
Right-click the [Start] menu and open Windows Explorer. From [All Users], select [Start Menu] -> [Programs] and delete the [Canon] folder.
For Windows Vista
Right-click the [Start] menu and select [Explore All Users]. From [Programs] in [Start Menu], delete the [Canon] folder.
For Windows 7
Delete the [Canon] folder in [All Programs] under the [Start] menu.
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Cannot Use the Software after Upgrading the Operating System.
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Uninstall the software for this machine before upgrading the operating system on your computer. Once the upgrade has been complete, reinstall the software.
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