List of Error Codes without Messages

If an error occurs while a document is being sent or received, an error code appears on the job log in the Status Monitor/Cancel screen. This error code is also included in various reports. Check the error code, and then take the required steps to solve the problem.

(See "Checking and Cancelling Send Jobs.")

#001	#019	#102	#711	#829
#003	#022	#107	#712	#847
#005	#025	#701	#713	#851
#009	#037	#702	#753	#852
#011	#040	#703	#755	#859
#012	#080	#704	#771	#995
#018	#081	#706	#801

#001

Cause 1	Different sized originals were scanned without setting the Different Size Originals mode.
Remedy	Set the Different Size Originals mode, and then try scanning again.
Cause 2	Different sized originals were scanned in the 2-Sided Original mode without setting the Different Size Originals mode.
Remedy	Set the Different Size Originals mode, and then try scanning again.

#003

Cause	Communication took longer than the preset time (64 minutes), causing an error.
Remedy 1	Reduce the resolution or divide the document into two or more parts, and then try sending the document again. (See "Setting the Resolution.")
Remedy 2	When receiving a document, ask the remote party to either reduce the resolution at which the document is scanned, or divide the document into two or more parts before sending it.

#005

Cause 1	The recipient did not answer within 35 seconds.
Remedy	Confirm that the recipient's machine is able to communicate, and then try again.
Cause 2	The receiving machine is not a G3 fax.
Remedy	Check the type of machine used by the recipient.

#009

Cause 1	There is no paper.
Remedy	Load paper. (see "Routine Maintenance," in the Basic Operation Guide.)
Cause 2	The paper drawer is not correctly inserted into the machine.
Remedy	Insert the paper drawer properly. (see "Routine Maintenance," in the Basic Operation Guide.)

#011

Cause	The document that you are sending is not placed correctly.
Remedy	Place the document properly into the feeder or on the platen glass, and try sending again.

#012

Cause	The document could not be sent because the receiving fax machine was out of paper.
Remedy	Ask the recipient to load paper into their fax machine.

#018

Cause 1	The recipient's machine did not respond when your machine redialed.
Remedy	Confirm that the recipient's machine is able to communicate, and then try again.
Cause 2	The documents could not be sent because the recipient's machine was performing another task.
Remedy	Confirm that the recipient's machine is able to communicate, and then try again.
Cause 3	The settings on your machine do not match the settings on the recipient's machine.
Remedy	Check that the settings on your machine match those on the recipient's machine, and that the recipient's machine is able to communicate, and try again.

#019

Cause	Sending could not be performed because the memory of the Remote Fax server machine became full when sending a fax from the Remote Fax client machine.
Remedy 1	Wait a few moments, and then try again after the other send jobs on the Remote Fax server machine are complete.
Remedy 2	Erase unnecessary documents and documents with errors from the Remote Fax server machine to increase the amount of available memory.

#022

Cause 1	Forwarding could not be performed because all of the addresses stored in the specified group destination have been deleted.
Remedy	Re-enter the group destination, and try sending again.
Cause 2	When transmitting to a destination stored in the Address Book, transmission could not be performed because the specified destination stored in the Address Book was deleted while the documents were waiting to be sent.
Remedy	Try sending again.
Cause 3	Transmission via fax driver is not allowed.
Remedy	Set [Allow Fax Driver TX] to 'On'. (See "Restricting the Send Function.")

#025

Cause	A telephone line not connected to the Remote Fax server machine was specified when sending fax from the Remote Fax client machine.
Remedy	First, check the telephone line number for the server machine. (See "Setting the Line to Use when Sending.") Then, set the correct telephone line number for the server machine in Remote Fax TX Settings on the client machine. (See "Remote Fax TX Settings.")

#037

Cause 1	The document could not be received because there was insufficient memory available.
Remedy	Delete unnecessary documents and documents with errors to make more memory available. (See "Checking the Detailed Information for/Deleting a Document in the Memory RX Inbox.")
Cause 2	Data that contains more than 1,000 pages was received.
Remedy	This machine can print or store up to 999 pages of data in memory, but will delete any data that exceeds this limit. Ask the sender to resend the remaining pages.
Cause 3	The image data for the document to send was not found in memory when performing delayed sending or redialing.
Remedy 1	Scan the original and perform sending again.
Remedy 2	When resending the document, select the Direct Sending mode.
Cause 4	Sending could not be performed when sending to multiple destinations because there was insufficient memory available.
Remedy 1	Delete unnecessary documents and documents with errors to make more memory available.
Remedy 2	Divide the sending operation into multiple batches instead of sending the document to all destinations at once.
Remedy 3	Lower the resolution or divide the document into two or more parts, and then try sending the document again.

#040

Cause	Sending could not be performed because there was insufficient memory available in the Remote Fax server machine when sending a fax from the Remote Fax client machine.
Remedy 1	Erase unnecessary documents and documents with errors from the Remote Fax server machine to increase the amount of available memory.
Remedy 2	Divide the sending operation into multiple batches instead of sending the document to all destinations at once.
Remedy 3	Lower the resolution or divide the document into two or more parts, and then try sending the document again.

#080

Cause	A subaddress is not set in the recipient's machine.
Remedy	Try sending the document without a subaddress, or request that the recipient set the same subaddress as the sender's subaddress.

#081

Cause	A password is not set in the recipient's machine.
Remedy	Try sending the document without a password, or request that the recipient set the same password as the sender's password.

#102

Cause	The subaddress and/or password do not match.
Remedy	Check the subaddress and/or password for the recipient's machine. Make sure that the subaddress and password you are sending with the document matches the recipient's, and then try again.

#107

Cause	The document could not be sent because there was insufficient memory available.
Remedy 1	Lower the resolution or divide the document into two or more parts, and then try sending the document again.
Remedy 2	Delete unnecessary files to make more memory available. (See "Checking the Detailed Information for/Deleting a Document in the Memory RX Inbox.")
Remedy 3	If this problem occurs frequently, contact your local authorized Canon dealer.

#701

Cause 1	The specified Department ID does not exist, or the PIN has changed.
Remedy	Enter the correct Department ID or password using - (numeric keys) on the control panel, and then try sending again.
Cause 2	The Department ID or password was changed during the job.
Remedy	Try performing the job again with the new Department ID and password. If you do not know the password, contact your system administrator.
Cause 3	<Allow Printer Jobs With Unknown IDs> is set to 'Off'.
Remedy	Set <Allow Printer Jobs With Unknown IDs>,<Allow Remote Scan Jobs with Unknown IDs> to 'On'. (See "Accepting Jobs with Unknown or Unspecified Department IDs.")
Cause 4	Sending could not be performed because authentication failed between the Remote Fax server machine and the Remote Fax client machine.
Remedy	If Department ID Management is set on the Remote Fax server machine, log in to the Remote Fax client machine using a Department ID and password registered in the Remote Fax server machine.

#702

Cause	The document could not be sent because the memory is full.
Remedy 1	Wait a few moments, and then try again after the other send jobs are complete.
Remedy 2	Do not send the document to too many recipients at the same time. Send the document to a smaller number of recipients.

#703

Cause	The memory for the image data is full.
Remedy 1	Wait a few moments, and then try again after the other send jobs are complete.
Remedy 2	Delete documents stored in the Fax/I-Fax Inbox. If the machine still does not operate normally, turn the main power OFF, and then back ON. (See "Main Power and Control Panel Power.")

#704

Cause	An error occurred when reading address information from the Address Book.
Remedy	Check the address settings. If the machine still does not operate normally, turn the main power OFF, and then back ON. (See "Main Power and Control Panel Power.")

#706

Cause	The address book is currently being imported/exported from the Remote UI, or the machine is busy with other send related functions.
Remedy	Wait until the Address Book Import/Export function from the Remote UI or the other sending component is complete, and then try sending again.

#711

Cause	The Fax/I-Fax Inbox memory is full.
Remedy	Delete documents stored in the Fax/I-Fax Inbox. (See "Checking the Detailed Information for/Deleting a Document in the Memory RX Inbox.")

#712

Cause	The maximum number of documents is already stored in the Fax/I-Fax Inbox.
Remedy	Delete documents stored in the Fax/I-Fax Inbox. (See "Checking the Detailed Information for/Deleting a Document in the Memory RX Inbox.")

#713

Cause	The document in Fax/I-Fax Inbox was deleted before the link to it was sent via e-mail.
Remedy	Store the necessary document in the Fax/I-Fax Inbox again, and then send the link again via e-mail.

#753

Cause	A TCP/IP error (Socket or Select error, etc.) occurred when sending a fax from the Remote Fax client machine.
Remedy	Check that the network cables and connectors are properly connected. If the machine still does not operate normally, turn the main power OFF, and then back ON.

#755

Cause 1	The fax could not be sent from the Remote Fax client machine because TCP/IP is not operating normally.
Remedy	Check [TCP/IP Settings] in Network in [Preferences] (Settings/Registration).
Cause 2	The IP address is not set.
Remedy	Check [TCP/IP Settings] in Network in [Preferences] (Settings/Registration).
Cause 3	When the machine was turned ON, an IP address was not assigned to the machine by the DHCP, RARP, or BOOTP server.
Remedy	Check [TCP/IP Settings] in Network in [Preferences] (Settings/Registration).

#771

Cause 1	The setting for the Remote Fax Server Address is incorrect.
Remedy	Check the setting for the Remote Fax Server Address. (See "Remote Fax TX Settings.")
Cause 2	The Remote Fax Server has not been started.
Remedy	Check the Remote Fax Server.
Cause 3	The network is not connected.
Remedy	Check the status of the network.
Cause 4	The Remote Fax server could not be connected to because the machine could not connect to the DNS server.
Remedy 1	Check the DNS server name in [Communication Settings] in [E-Mail/I-Fax Settings] in [Function Settings] (Settings/Registration).
Remedy 2	Check that the DNS server is functioning normally.

#801

Cause	You are trying to send a file to a destination for which you have no write permission.
Remedy	Check the address settings.

#829

Cause	Data that contains more than 1,000 pages was received.
Remedy	This machine can print or store up to 999 pages of data in memory, but will delete any data that exceeds this limit. Ask the sender to resend the remaining pages.

#847

Cause	Could not save the received document in the Confidential Fax Inbox, as the memory of the Confidential Fax Inbox is full.
Remedy	Delete unnecessary documents stored in the Confidential Fax Inbox or the Memory RX Inbox. (See "Checking the Detailed Information for/Deleting a Document in the Memory RX Inbox.")

#851

Cause 1	There is insufficient memory remaining in the system.
Remedy	Check the system's available memory, and delete unnecessary documents in the Fax/I-Fax Inbox. (See "Checking the Detailed Information for/Deleting a Document in the Memory RX Inbox.")
Cause 2	The memory for image data is full.
Remedy	Delete unnecessary documents and documents with errors to make more memory available. (See "Checking the Detailed Information for/Deleting a Document in the Memory RX Inbox.")
Cause 3	The scanned document cannot be stored because the number of documents stored in the inbox specified for the specified Fax/I-Fax Inbox has exceeded the upper limit.
Remedy	Delete unnecessary documents from the inbox specified for the specified Fax/I-Fax Inbox. (See "Checking the Detailed Information for/Deleting a Document in the Memory RX Inbox.")

#852

Cause	An error occurred because the main power was turned OFF due to an unspecified cause while a job was being processed.
Remedy	Check that the power plug is firmly inserted into the power outlet, and that it is not in a state where the power can easily be turned OFF. Try processing the job again, if necessary. (See "Main Power and Control Panel Power.")

#859

Cause 1	A compression error occurred with the image data.
Remedy	Check the print settings, and try printing again.
Cause 2	An original was not scanned properly, or the orientation of the original was incorrect.
Remedy 1	Check the scan settings, and try scanning again.
Remedy 2	Turn the main power OFF, wait for 10 or more seconds, and turn the main power ON again.

#995

Cause	Reserved communication jobs were cleared.
Remedy	Reserve the jobs again, if necessary.

NOTE
If a send job is cancelled, <STOP> is printed in the Results column on the Send report.

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