When an Error Message Appears
If the memory is full or you encounter operation problems, a message appears on the display. Find out more information about messages in the following list.
***DOWNLOAD MODE*** FAILED TO UPDATE
Failed to update firmware due to the following reasons:
- There is no firmware to update.
- Connection with a computer is disconnected.
- A transmission (print, etc.) is processing from other computer or application to the machine during updating firmware.
Check firmware that you updated is the newest version.
Check a connection between the machine and computer.
If they are connected by USB cable, see Getting Started.
If there is a processing job, wait until it is finished.
An error occurred.
Connection is interrupted during transmission with a computer, or any kind of error has occurred.
Check whether a driver or software is correctly installed on the computer.
MF Driver Installation Guide
Check a connection between the machine and computer.
If there are connected by USB cable, see Getting Started.
Could not perform cleaning.
Paper jammed during cleaning.
Remove the jammed paper, set paper correctly, and perform cleaning again.
The amount of toner required for cleaning the fixing assembly is insufficient.
Cleaning requires toner. Replace the toner cartridge, and perform the cleaning again.
Connect the computer.
The machine is not connected to a computer when you try to scan a document.
Connect the machine to a computer.
The connection with the PC has been lost. Check the connection.
The connection to the computer was lost during a scan.
Check the connection between the machine and the computer.
Insert new toner cartridge.
Job in progress... Wait a moment, then try again.
Firmware cannot be updated because the machine is processing.
Please wait.
Jobs that cannot be performed at the same time were tried to be performed, such as printing reports in the process of printing documents.
If there are jobs running, wait until the processing jobs are complete.
The memory is full. Scanning will be canceled. Do you want to print?
Failed to scan the documents because of the shortage of memory capacity.
Either print all pages that were successfully scanned or cancel the job.
Split the job into smaller subsets.
When copies were collated, all the pages could not be scanned.
Either print all pages that were successfully scanned or cancel the job.
Split the job into smaller subsets or set <Original Type> to <Text/Photo> before copying.
No Paper: XXXX*
* <Drawer 1> or <MP Tray> is displayed for XXXX.
Paper is not loaded in the paper drawer or the multi-purpose tray.
Load the paper.
Paper on which reports or lists can be printed is not loaded.
Reports or lists can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size.
Paper on which received documents can be printed is not loaded.
Received documents can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size. Also, set the paper type to <Plain (64-90 g/m²)>, <Recycled (64-80 g/m²)>, or <Color (64-80 g/m²)> depending on the loaded paper.
If you print received documents on paper other than A4 or LTR size, some portions of the image may be missing or the image may be divided and printed onto several sheets.
The number is incorrect. Enter the number again.
You entered an incorrect PIN.
Enter the correct PIN. Contact your administrator for more information.
Paper jammed.
Paper jams.
Remove the jammed paper or document, and print again (Printing may resume automatically).
Prepare the toner cartridge.
The toner cartridge needs to be replaced soon.
It is recommended to replace the toner cartridge when printing a large volume of documents.
Replacing the Toner Cartridges
Replacing the Toner Cartridges
Print Purchase Information: Press and Hold Reset Key **
The toner cartridge needs to be replaced soon.
If you scan and register the documentation of your local authorized Canon dealer (business card, information, etc.), you can easily check their contact information when you need to purchase or replace consumables such as toner.
It is recommended to replace the toner cartridge when printing a large volume of documents.
Allowed Paper: Size: A4, A3, B4, LTR, LGL, 11x17 Type: Plain, Recycled, Color
Paper other than the size displayed on the screen has been selected when printing reports.
Select the paper size displayed on the screen.
Paper Size and Settings Mismatch
The paper size setting on the control panel does not match the loaded paper size.
Match the paper size setting specified in <Paper Settings> and the size of the paper that is actually loaded.
To use the loaded paper
Change the setting of <Paper Settings> to match the loaded paper size.
If printing from a computer, check whether the paper size setting in the printer driver matches the loaded paper size.
To load paper without changing the settings
Load the paper with the size that is set to <Paper Settings>.
The memory is full.
A document could not be scanned due to insufficient memory space.
If a printing job is queued, wait until the job is completed.
If scanning, change the file format to reduce its file size.