When an Error Message Appears
If you cannot connect network or the memory is full, or you encounter operation problems, a message appears on the display. Find out more information about messages in the following list.
A counterfeit or non-Canon cartridge may be in use.
You might not be using a Canon genuine toner cartridge.
We recommend Canon genuine toner cartridges as replacement toner cartridges.
Amount in cart. cannot be displ. correctly.
Toner cartridge is not installed correctly, or there is possible trouble on the toner cartridge.
Reinstall the toner cartridge. If this message does not disappear after reinstalling several times, the toner cartridge might be possibly broken. Contact the shop where you purchased the machine, or the Canon Customer Care Center.
You might not be using a Canon genuine toner cartridge.
We recommend Canon genuine toner cartridges as replacement toner cartridges.
Cannot find the access point.
When automatic setting with WPS was attempted, a wireless router could not be detected within a specific period of time.
Connect again paying attention to the time limit.
An SSID of a wireless router was entered, but the entry was incorrect.
Check the SSID and enter the correct one again.
A wireless router could not be detected due to setting problems of the network to be connected.
Check whether the machine is properly installed and ready to connect to the network.
If the problem persists, check the security settings of the wireless router.
Cart. Comm. Error A counterfeit or non-Canon cartridge may be in use.
Toner cartridge is not installed correctly, or there is possible trouble on the toner cartridge.
Reinstall the toner cartridge. If this message does not disappear after reinstalling several times, the toner cartridge might be possibly broken. Contact the shop where you purchased the machine, or the Canon Customer Care Center.
You might not be using a Canon genuine toner cartridge.
We recommend Canon genuine toner cartridges as replacement toner cartridges.
Cart. end of lifetime. Rplcmt. recommended.
The toner cartridge has reached the end of its lifetime.
Replacement of the toner cartridge is recommended.
Check the authentication settings.
The authentication method set on the machine does not match the authentication method set on the RADIUS server.
Check that the same authentication method is set on this machine and the RADIUS server, and set the correct authentication method.
Could not connect. Check the PSK settings.
The network key (PSK) of a wireless router to be connected is not set to the machine correctly.
Check the network key (PSK) of the wireless router, and set it to the machine again.
If the problem persists even after checking the network key, check whether the machine is properly installed and ready to connect to the network.
Could not connect using Access Point Mode.
Connection in Access Point Mode failed due to an error.
Wait a few moments and try again. If you still cannot connect, try switching the machine off briefly.
Could not connect using the wireless LAN.
A connection failed due to an error while setting wireless LAN connection.
Restart the machine and set again.
If the problem persists even after restarting the machine, check whether the machine is properly installed and ready to connect to the network.
If the problem persists even after checking the wireless LAN connection, check the security settings of the wireless router.
Could not connect using WPS.
When automatic setting with WPS was attempted, the connection failed due to an error.
Wait for a while, and set again. If the problem persists, check whether the wireless router supports WPS.
If WPS is supported:
Check whether the machine is properly installed and ready to connect to the network.
If WPS is not supported:
Set using another connecting method.
Could not detect any connections from wireless devices.
It was not possible to detect any mobile device within the predetermined length of time.
Connect again paying attention to the time limit.
Could not perform cleaning.
Paper jammed during cleaning.
Remove the jammed paper, set paper correctly, and perform cleaning again.
Could not perform Shared Key auth. Check WEP settings.
The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.
Check the network key (the WEP key) of the wireless router, and set it to the machine again.
Connect again by selecting a wireless router or by manually changing the WEP authentication method to <Open System>.
The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
Could not update the device time because its battery has run out. Cannot use Google Cloud Print if the time settings are incorrect.
The machine's battery has run out and the correct time settings could not be kept.
Set the correct time again.
Direct Connection terminated.
Connection between the machine and the mobile device was terminated.
Reestablish Direct Connection.
Google Cloud Print not avail. Server auth err
Cloud Print could not perform server authentication, or could not acquire information for registration.
Check whether the date and time settings are correctly specified.
Google Cloud Print not avail. Server comm err
Cloud Print is unavailable due to an error.
Check whether the machine is correctly connected to a wireless LAN or wired LAN.
A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer.
If a proxy server is used on the network, check whether the proxy settings on the machine and the server are correct. For details, contact your Network Administrator.
Incorrect number of characters/invalid characters entered.
The network key (the WPA/WPA2-PSK or WEP key) of a wireless router is not entered correctly.
Check the network key (the WPA/WPA2-PSK or WEP key) of the wireless router, and set it to the machine again. For more information about how to check the network key, see the instruction manuals for your networking devices or contact your manufacturer.
Insert the toner cartridge.
The toner cartridge is not set or properly set.
Properly set the toner cartridge.
Maximum number of wireless devices connected w/ Direct Connection has been reached. To connect other devices, terminate some of current connections.
The number of directly connected mobile devices is at a maximum.
To connect other devices by Direct Connection, disconnect current device(s) and try connecting again.
No Paper: XXXX*
*<Drawer 1> or <MP Tray> is displayed for XXXX.
Paper is not loaded in the paper drawer or the manual feed slot.
Load the paper.
Paper on which reports or lists can be printed is not loaded.
Reports or lists can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size.
No reply from the destination.
A network cable may be disconnected, or there may be a problem in a switch.
Check the status of the network cables and switches.
No response from host.
The machine is not connected to a network correctly.
Check the machine and network settings, and connect again.
Paper jammed.
Paper jams.
Remove the jammed paper or document, and print again (Printing may resume automatically).
Preparing a cartridge is recommended.
The toner cartridge needs to be replaced soon.
Shake the toner cartridge to evenly distribute the toner inside the toner cartridge. It is recommended to replace the toner cartridge when printing a large volume of documents.
Set the correct authentication information.
The client authentication information (key pair and certificate, user name and password, or CA certificate) is not set correctly.
Check the specified authentication method and authentication information (key pair and certificate, user name and password, and CA certificate).
Size/Settings Mismatch
The paper size setting on the operation panel does not match the loaded paper size.
Match the paper size setting specified in <Paper Settings> and the size of the paper that is actually loaded.
To use the loaded paper
Change the setting of <Paper Settings> to match the loaded paper size.
If printing from a computer, check whether the paper size setting in the printer driver matches the loaded paper size.
To load paper without changing the settings
Load the paper with the size that is set to <Paper Settings>.
The connection with the PC has been lost. Check the connection.
The connection to the computer was lost during a scan.
Check the connection between the machine and the computer.
The memory is full. Scanning will be canceled. Print?
A document could not be scanned due to insufficient memory space.
Select whether to print up to the scanned pages or to cancel the scanning. If you cancel, divide the document into multiple sections and scan them, or change the scanning settings.
The WEP key is not set correctly. Check the WEP settings.
The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.
Check the network key (the WEP key) of the wireless router, and set it to the machine again.
The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."
Connect again by selecting a wireless router or by manually changing the WEP authentication method to <Open System>.
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
Use Remote UI to set info. necessary for authentication.
The IEEE 802.1X settings are incorrect.
Check whether [Login Name] is set correctly.
Check whether the [Use TLS], [Use TTLS], or [Use PEAP] check box is selected.
If using TLS, check whether a key pair is registered.
If using TTLS or PEAP, check whether a user name and password are set correctly.