If you cannot connect network or the memory is full, or you encounter operation problems, a message appears on the display. Find out more information about messages in the following list.
A counterfeit or non-Canon cartridge may be in use.
You might not be using a Canon genuine toner cartridge.
We recommend Canon genuine toner cartridges as replacement toner cartridges.
Toner cartridge is not installed correctly, or there is possible trouble on the toner cartridge.
Reinstall the toner cartridge. If this message does not disappear after reinstalling several times, the toner cartridge might be possibly broken. Contact the shop where you purchased the machine, or the Canon Customer Care Center.
If the problem persists, check the security settings of the wireless router.
Cart. Comm. Error A counterfeit or non-Canon cartridge may be in use.
Toner cartridge is not installed correctly, or there is possible trouble on the toner cartridge.
Reinstall the toner cartridge. If this message does not disappear after reinstalling several times, the toner cartridge might be possibly broken. Contact the shop where you purchased the machine, or the Canon Customer Care Center.
The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
Could not update the device time because its battery has run out. Cannot use Google Cloud Print if the time settings are incorrect.
The machine's battery has run out and the correct time settings could not be kept.
A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer.
If a proxy server is used on the network, check whether the proxy settings on the machine and the server are correct. For details, contact your Network Administrator.
Incorrect number of characters/invalid characters entered.
The network key (the WPA/WPA2-PSK or WEP key) of a wireless router is not entered correctly.
Check the network key (the WPA/WPA2-PSK or WEP key) of the wireless router, and set it to the machine again. For more information about how to check the network key, see the instruction manuals for your networking devices or contact your manufacturer.
Shake the toner cartridge to evenly distribute the toner inside the toner cartridge. It is recommended to replace the toner cartridge when printing a large volume of documents.
The memory is full. Scanning will be canceled. Print?
A document could not be scanned due to insufficient memory space.
Select whether to print up to the scanned pages or to cancel the scanning. If you cancel, divide the document into multiple sections and scan them, or change the scanning settings.
The WEP key is not set correctly. Check the WEP settings.
The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.
Check the network key (the WEP key) of the wireless router, and set it to the machine again.
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
Use Remote UI to set info. necessary for authentication.
The IEEE 802.1X settings are incorrect.
Check whether [Login Name] is set correctly.
Check whether the [Use TLS], [Use TTLS], or [Use PEAP] check box is selected.
If using TLS, check whether a key pair is registered.
If using TTLS or PEAP, check whether a user name and password are set correctly.
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