Countermeasures for Each Message

If you cannot send a fax or the memory is full, or you encounter operation problems, a message appears on the display. Find out more information about messages in the following list.

A counterfeit or non-Canon cartridge may be in use. The amount in the cartridge cannot be displayed correctly.

The toner cartridge used may not be a genuine Canon product.

Only genuine Canon toner cartridges should be used as replacement toner cartridges.Consumables

A malfunction may occur. A non-Canon toner cartridge or a toner cartridge of the wrong color may be inserted. To use this cartridge, press [I Agree]. Source of Error

The color of one of the inserted toner cartridges may be incorrect.

Make sure to check the status of the inserted container, which is displayed in the area within the frame.

To continue using the toner cartridge, press <I Agree>. If you select this option, the operation of the machine is not guaranteed.

To replace the toner cartridge, press <Cancel>.

If you are not sure about the remedies, contact your local authorized Canon dealer from which you purchased the toner cartridge.

An error occurred during certificate verification.

The certificate has expired, or contains incorrect information.

Install the correct CA certificate.
Registering the Key and Certificate for Network Communication

Check the certificate for validity period and domain name.

An invalid paper size/type combination was detected. Drawer: XXXX Check the position of the paper guides in the drawer and [Paper Settings] on the Home screen.

XXXX shows paper sources (1 to 4) of the paper drawer.

The paper settings in the paper drawer differ from the paper that is loaded.

Check the paper settings on the paper information in <Paper Settings>. If the paper settings are incorrect, match them with the paper size and type of the paper that is loaded. Paper settings can be specified for all the paper sizes and types set in the paper drawers in <Paper Settings>.
Specifying Paper Size and Type in the Paper Drawer

Black & White copying is restricted. Only Color copying is available.

Black and white copying is disabled in the Department ID Management.

To copy in black and white, log in using a Department ID for which black and white copying is not restricted. For the Department ID and PIN, contact your Administrator.
Setting the Department ID Management

Black & White printing is restricted. Only Color printing is available.

Black and white printing is disabled in the Department ID Management.

To print in black and white, log in using a Department ID for which black and white printing is not restricted. Contact your Administrator for the Department ID and PIN.
Setting the Department ID Management

Cannot analyze the authentication server certificate.

The authentication server certificate may be invalid, or the certificate may be in a format that the printer does not support.

Check the authentication server certificate.
Configuring IEEE 802.1X Authentication Settings

Cannot change the destination type of destinations registered to a group.

A selected destination could not be edited because it was registered to Group Dial.

To change the type of destination that is registered to Group Dial, first delete the registered destination from Group Dial. Next, change the destination type, and then register the destination to Group Dial again.

Cannot find the access point.

When automatic setting with WPS was attempted, a wireless router could not be detected within a specific period of time.

Connect again paying attention to the time limit.
Setting Up Connection Using WPS Push Button Mode
Setting Up Connection Using WPS PIN Code Mode

An SSID or network key of a wireless router was entered manually, but the entry was incorrect.

Check the SSID and network key, and enter the correct ones again.
Checking the SSID and Network Key
Setting Up Connection by Specifying Detailed Settings

A wireless router could not be detected due to setting problems of the network to be connected.

Check whether the machine is properly installed and ready to connect to the network.
Settings Problems

If the problem persists, check the security settings of the wireless router.

Cannot print RX data.

Received documents cannot be printed due to some specific situation.

Check if there has occurred one of the following situations. If messages including causes and solutions appear on the display, check the contents.

A cover is open.

There is no paper loaded.

The paper is jammed.

The toner cartridge is consumed.

An error has occurred.

Cannot receive the fax. Make sure the fax was sent correctly by the sender.

The recipient's machine did not respond within 35 seconds.

Ask the sender to send the fax again. If you hear a beep, select <Start Receiving> to receive the fax.
Receiving Faxes

Cannot scan from the feeder when Book->2 Pages is set.

You are using a function that cannot be used when an original is placed in the feeder.

Place the original on the platen glass.

Cannot send because more than one destination is specified.

Sending a fax to multiple destinations is disabled.

To specify multiple destinations, you need to set <Restrict Sequential Broadcast> to <Off>. For more information, contact your Administrator.
Restricting Sequential Broadcasts

Cannot specify group destinations, or multiple destinations at the same time.

You specified multiple destinations or Group Dial after selecting <Hook>.

After you select <Hook>, you cannot specify multiple destinations or Group Dial. Specify destinations without selecting <Hook>, and send fax documents.

Cannot specify group destinations when on-hook.

Group Dial was specified as a destination after selecting <Hook>.

Once you select <Hook>, you cannot specify destinations in Group Dial. Specify destinations to send fax documents without selecting <Hook>.

Cannot use these settings. Sending to the specified destination is restricted.

The machine is set up so that the user currently logged in cannot send to the addresses registered in the selected <Favorite Settings>.

Change the send restrictions for the logged in user.
Setting the Department ID Management

Cartridge Communication Error A counterfeit or non-Canon cartridge may be in use.

A toner cartridge may not be installed correctly or may be faulty.

Re-install the toner cartridge. If re-installing the toner cartridge fails to clear the error message, the toner cartridge may be faulty. Contact the store where you purchased the toner cartridge or consult the Canon Customer Help Center.Procedure for Replacing the Toner Cartridge

The toner cartridge used may not be a genuine Canon product.

Only genuine Canon toner cartridges should be used as replacement toner cartridges.Consumables

Change the authentication password.

The password has expired.

Set a new password.

Check the authentication settings.

The authentication method set on the machine does not match the authentication method set on the RADIUS server.

Check that the same authentication method is set on this machine and the RADIUS server, and set the correct authentication method.
Configuring IEEE 802.1X Authentication Settings

Color copying is restricted. Only Black & White copying is available.

Color copying is disabled in the Department ID Management.

To copy in color, log in using a Department ID for which color copying is not restricted. Contact your Administrator for the Department ID and PIN.
Setting the Department ID Management

Color printing is restricted. Only Black & White printing is available.

Color printing is disabled in the Department ID Management.

To print in color, log in using a Department ID for which color printing is not restricted. Contact your Administrator for the Department ID and PIN.
Setting the Department ID Management

Copying is restricted.

Copying is disabled in the Department ID Management.

Log in with a Department ID for which copying is not disabled. For the Department ID and PIN, contact your Administrator.
Setting the Department ID Management

Could not connect.

Connection in Access Point Mode failed due to an error.

Wait a few moments and try again. If you still cannot connect, try switching the machine off briefly.
Connecting Directly (Access Point Mode)

Could not connect. Check the PSK settings.

The network key (PSK) of a wireless router to be connected is not set to the machine correctly.

Check the network key (PSK) of the wireless router, and set it to the machine again.
Checking the SSID and Network Key
Setting Up Connection by Selecting a Wireless Router
Setting Up Connection by Specifying Detailed Settings

If the problem persists even after checking the network key, check whether the machine is properly installed and ready to connect to the network.
Settings Problems

Could not connect using the wireless LAN. Turn the main power OFF and ON, then configure the settings again.

A connection failed due to an error while setting wireless LAN connection.

Restart the machine and set again.

If the problem persists even after restarting the machine, check whether the machine is properly installed and ready to connect to the network.
Settings Problems

If the problem persists even after checking the wireless LAN connection, check the security settings of the wireless router.

Could not connect using WPS. Wait a moment, then configure the settings again.

When automatic setting with WPS was attempted, the connection failed due to an error.

Wait for a while, and set again. If the problem persists, check whether the wireless router supports WPS.

If WPS is supported:

Check whether the machine is properly installed and ready to connect to the network.
Settings Problems

If WPS is not supported:

Set using another connecting method.
Connecting to a Wireless LAN

Could not connect. The maximum number of devices that can connect to the access point has been reached.

The machine attempted to connect to a wireless LAN router to which the maximum number of devices was already connected.

Decrease the number of devices (clients) that are connected to the wireless LAN router. For information on the maximum number of devices that can connect, see the instruction manual for the wireless LAN router or contact the manufacturer.

Could not detect any connections from wireless devices.

Mobile device detection was not possible within the predetermined length of time.

Connect again paying attention to the time limit.
Connecting Directly (Access Point Mode)

Could not perform cleaning.

Paper jammed during cleaning.

Remove the jammed paper, set paper correctly, and perform cleaning again.
Clearing Paper Jams
Cleaning the Feeder

The amount remaining in toner cartridges required for cleaning the fixing assembly is insufficient.

Cleaning requires sufficient toner cartridge remaining. Replace the toner cartridge, and perform the cleaning again.
Procedure for Replacing the Toner Cartridge

Could not perform correction.

Appropriate paper that is required for correction is not loaded in a paper drawer.

Load plain or recycled A4 or Letter size paper into the paper drawer.
Full Adjust

An adjustment image that is required for correction is not placed on the platen glass correctly.

Place the adjustment image on the platen glass with the print side face down and the black stripe toward the back side of the machine.
Full Adjust

Paper jammed during correction.

Remove the jammed paper, and perform correction again.
Clearing Paper Jams

The amount remaining in toner cartridges required for correction is insufficient.

Corrections require sufficient toner cartridge remaining. Replace the toner cartridge, and perform correction again.
Procedure for Replacing the Toner Cartridge

Could not perform Open System authentication. Check the WEP settings.

The authentication method of the machine is set to <Open System>, but that of a wireless router is set to "Shared Key."

Connect again by manually changing the WEP authentication method to <Shared Key>.
Setting Up Connection by Specifying Detailed Settings

The MAC address of the machine is rejected because the MAC address filter is set at a wireless router.

Set the wireless router to permit the MAC address of the machine and your computer. For more information about how to set, see the instruction manuals for your networking devices or contact your manufacturer. To check the MAC address of the machine, select <Menu>

<Connection Information>.
Viewing the MAC Address for Wired LAN

Could not perform Shared Key authentication. Check the WEP settings.

The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.

Check the network key (the WEP key) of the wireless router, and set it to the machine again.
Checking the SSID and Network Key
Setting Up Connection by Specifying Detailed Settings

Connect again by selecting a wireless router or by manually changing the WEP authentication method to <Open System>.
Setting Up Connection by Selecting a Wireless Router
Setting Up Connection by Specifying Detailed Settings

The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."

Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.

Direct Connection terminated.

Connection with the mobile device was interrupted.

Establish Direct Connection again.
Connecting Directly (Access Point Mode)

Faxing is restricted.

Faxing is disabled in the Department ID Management.

Log in with a Department ID for which faxing is not disabled. For the Department ID and PIN, contact your Administrator.
Setting the Department ID Management

Google Cloud Print Authentication Error

Cloud Print could not perform server authentication, or could not acquire information for registration.

Check whether the date and time settings are correctly specified.
<Date/Time Settings>

Google Cloud Print Communication Error

Cloud Print is unavailable due to an error.

Check whether the machine is correctly connected to a wireless LAN or wired LAN.
Connecting to a Wireless LAN
Connecting to a Wired LAN

A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer.

If a proxy server is used on the network, check whether the proxy settings on the machine and the server are correct. For details, contact your Network Administrator.
Setting a Proxy

Information about the remaining amount of toner cannot be detected properly. A non-Canon toner cartridge or a toner cartridge with the wrong name may be inserted. To use this cartridge, press [I Agree]. Source of Error

A toner cartridge with the wrong model number may be inserted, or the toner cartridge may have been damaged.

Make sure to check the status of the inserted container, which is displayed in the area within the frame. For instructions on checking the model number of the toner cartridge, see Replacement Parts.

To continue using the toner cartridge, press <I Agree>. If you select this option, the operation of the machine is not guaranteed.

To replace the toner cartridge, press <Cancel>.

If you are not sure about the remedies, contact your local authorized Canon dealer from which you purchased the toner cartridge.

Insert the waste toner container.

The waste toner container is not Installed correctly.

Install the waste toner container correctly.
Replacing the Waste Toner Container

Load paper.

Paper is not loaded in the paper drawer or the manual feed slot.

Load the paper.
Loading Paper

Paper on which reports or lists can be printed is not loaded.

Reports or lists can be printed on plain/recycled/color paper of A4 or Letter size. Load appropriate paper, and make settings for paper size and paper type.
Loading Paper
Specifying Paper Size and Type

Paper on which received documents can be printed is not loaded.

Load appropriate paper for printing the received document, and make settings for paper size and paper type.
Loading Paper
Specifying Paper Size and Type
Available Paper

If you print received documents on paper other than A4 or Letter size, some portions of the image may be missing or the image may be divided and printed onto several sheets.

Load staples into the stapler unit.

The staple cartridge in the stapler unit (optional) has run out of staples.

Replace the staple cartridge.
Replenishing the Staples (Optional)

Memory Full (Secure Print)

Memory became full of secured documents that were not printed.

Print the secured documents that are stored in memory.
Printing via Secure Print

Memory Full (Skip Error)

The memory became full of print data that could not be printed due to errors.

Cancel printing of documents to which an error has occurred, or print the documents by selecting <Skip Error> on the screen for checking the printing status.
Canceling Prints

Memory Media Print is restricted.

The function that prints files in a USB memory device is disabled.

Set <Use Print Function> in <Memory Media Settings> to <On>.
Restricting the USB Print Function

No reply from the destination.

A network cable may be disconnected, or there may be a problem in a switch.

Check the status of the network cables and switches.

No response from the host.

The machine is not connected to a network correctly.

Check the machine and network settings, and connect again.
Setting Up the Network Environment

Paper jammed.

Paper jams.

Remove the jammed paper, and print again (Printing may resume automatically).
Clearing Paper Jams

Paper Settings and Loaded Size Mismatch

The paper size setting on the operation panel does not match the loaded paper size.

Match the paper size setting specified in <Paper Settings> and the size of the paper that is actually loaded.

To use the loaded paper

Change the setting of <Paper Settings> to match the loaded paper size.
Specifying Paper Size and Type

If printing from a computer, check whether the paper size setting in the printer driver matches the loaded paper size.

To load paper without changing the settings

Load the paper with the size that is set to <Paper Settings>.
Loading Paper

Check that the paper guides in the paper drawer are set in the correct position.
Loading Paper

Printing is restricted.

Printing is disabled in the Department ID Management.

Log in with a Department ID for which printing is not disabled. For the Department ID and PIN, contact your Administrator.
Setting the Department ID Management

Remote scanning is restricted.

Scanning that is operated by using a computer is disabled in the Department ID Management.

Log in to the Remote UI in System Manager Mode, display the edit screen of Department ID Management, and select the [Allow Scan Jobs with Unknown IDs] check box.
Setting the Department ID Management

Replace the waste toner container.

Cannot print because the waste toner container is full.

Replace the waste toner container.
Replacing the Waste Toner Container

Replace toner cartridge.

Cannot print because the toner has run out.

Replace the toner cartridge with a new toner cartridge for the machine.
Replacing the Toner Cartridge

Scanning is restricted.

Scanning is disabled in the Department ID Management.

Log in with a Department ID for which scanning is not disabled. For the Department ID and PIN, contact your Administrator.
Setting the Department ID Management

Set the correct authentication information.

The client authentication information (key and certificate, user name and password, or CA certificate) is not set correctly.

Check the specified authentication method and authentication information (key and certificate, user name and password, and CA certificate).
Configuring IEEE 802.1X Authentication Settings

Set the information necessary for authentication.

The IEEE 802.1X authentication has not been configured correctly.

Configure the IEEE 802.1X correctly from the Remote UI.
Configuring IEEE 802.1X Authentication Settings

Specifying and registering new destinations is restricted.

Only destinations that are registered in the Address Book can be specified to send a fax or e-mail.

To enter a new destination with the operation panel, or add or edit it in the Address Book, you need to set <Restrict New Destinations> to <Off>. For more information, contact your Administrator.
Restricting New Destinations that Can Be Specified

The authentication server certificate has expired.

The server certificate sent from the RADIUS server has expired.

Check the valid period of the server certificate on the RADIUS server.
Configuring IEEE 802.1X Authentication Settings

The authentication server certificate is incorrect.

There is no CA certificate registered in the printer that is compatible with the authentication server certificate.

Check that there is a CA certificate registered in the printer that is compatible with the authentication server certificate.
Configuring IEEE 802.1X Authentication Settings

The computer is restricted.

Scanning that is operated on the operation panel is disabled in the Department ID Management.

Log in to the Remote UI in System Manager Mode, display the edit screen of the corresponding Department ID, and select the [Allow Scan Jobs with Unknown IDs] check box.
Setting the Department ID Management

The memory is full.

A fax could not be sent or received, or an original could not be scanned due to insufficient memory space.

If a sending or printing job is queued, wait until the job is completed.

If a received document is stored to memory, print or delete it.
Saving Received Documents into the Machine (Memory Reception)

If sending an original with many pages, divide it into multiple sections.

If sending a fax, reduce the resolution to scan the original.
Basic Operations for Sending Faxes

If scanning, change the file format to reduce its file size.
Basic Operations for Scanning Originals

A scanned original could not be stored to a USB memory device due to insufficient memory space.

Delete unnecessary data to free space in the USB memory device, or connect a different USB memory device.
Connecting a USB Memory Device

The memory is full. Enter the original type settings again.

An original could not be scanned because memory became full during copying.

Set <Original Type> to <Text/Photo/Map>, and copy.
Selecting the Type of Original for Copying

The memory is full. Scanning will be canceled. Do you want to print?

An original could not be scanned due to insufficient memory space.

Select whether to print the pages that were scanned or cancel the job.

Copy the original in two or more parts.

Not all of the pages could be scanned during sorting and copying.

Select whether to print the pages that were scanned or cancel the job.

If this is a copy job, either copy the original in two or more parts or change the <Original Type> setting to <Text/Photo/Map> and then copy the original.
Selecting the Type of Original for Copying

The number of entered characters is incorrect or invalid characters are used.

The network key (the WPA/WPA2-PSK or WEP key) of a wireless router is not entered correctly.

Check the network key (the WPA/WPA2-PSK or WEP key) of the wireless router, and set it to the machine again. For more information about how to check the network key, see the instruction manuals for your networking devices or contact your manufacturer.
Checking the SSID and Network Key
Setting Up Connection by Selecting a Wireless Router
Setting Up Connection by Specifying Detailed Settings

The paper size/type combination is invalid.

The paper settings in the multi-purpose tray differ from the paper that is loaded.

Check the paper settings on the paper information in <Paper Settings>. If the paper settings are incorrect, match them with the paper size and type of the paper that is loaded. Paper settings can be specified for all the paper sizes and types set in the multi-purpose tray in <Paper Settings>.
Specifying Paper Size and Type in the Multi-Purpose Tray

The USB memory is restricted.

The function that stores a scanned original to a USB memory device is disabled.

Set <Use Scan Function> to <On>.
Restricting the Scan to USB Function

The WEP key is not set correctly. Check the WEP settings.

The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.

Check the network key (the WEP key) of the wireless router, and set it to the machine again.
Checking the SSID and Network Key
Setting Up Connection by Selecting a Wireless Router
Setting Up Connection by Specifying Detailed Settings

The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."

Toner low. (Rplct. not yet needed.)

Toner is running out, and the machine will soon not be able to print.

Prepare a new toner cartridge before the toner runs out.

Use Remote UI to set the information necessary for authentication.

The IEEE 802.1X settings are incorrect.

Check whether [Login Name] is set correctly.

Check whether the [Use TLS], [Use TTLS], or [Use PEAP] check box is selected.

If using TLS, check whether a "key and certificate" is registered.

If using TTLS or PEAP, check whether a user name and password are set correctly.
Configuring IEEE 802.1X Authentication Settings