If the problem persists even after trying the troubleshooting methods, contact your dealer or service representative.
Amount in cart. cannot be displ. correctly.
The remaining amount cannot be displayed correctly due to incorrect installation of the toner cartridge, a damaged toner cartridge, or the use of a non-Canon toner cartridge.
Are the Current Date and Time on the Machine Correct?
Check the date and time settings on the machine. If the settings are not correct, set the time zone, and then set the current date and time. Setting the Date and Time
Cannot analyze the authentication server certificate.
The certificate of the authentication server may not be correct, or it may be a format unsupported by the machine.
Check the Certificate of the Authentication Server, and Change the Setting, as Needed.
Cannot change the destination type of any destination that is registered to a group.
The selected destination is registered to a group, so you cannot change the destination type.
Delete the Destination from the Group, Change the Destination Type, and Then Register It to the Group Again.
1
Delete the destination from the group.
Deleting Using Remote UI
Log in to Remote UI in System Manager Mode [Address Book] [One-Touch] or [Coded Dial] select the group to which the destination is registered [Edit] select the destination [Delete] [OK]
Deleting Using the Control Panel
[Home] screen on the control panel [Addr. Book] [Details/Edit] select the group to which the destination is registered [Edit] [Number of Destinations] select the destination [Remove] [Yes] [Apply] [Apply]
Are the Machine and Wireless LAN Router Located Appropriately?
The machine and wireless LAN router should be installed in a location without walls or other obstructions between the devices and within range of 50 m.
Do not install near a microwave oven, digital cordless telephone, or other device that generates radio waves.
Check the Security Settings of the Wireless LAN Router.
For details, see the manual of the wireless LAN router or contact the manufacturer.
Cannot perform Open System authentication. Check the encryption key settings.
The WEP authentication methods of the machine and wireless LAN router (access point) do not match, or MAC address filtering of the wireless LAN router is set to prevent a connection to the machine, thereby preventing Open System Authentication.
In the MAC address filtering setting of the wireless LAN router, allow the connection to the machine.
Check the MAC address of the machine, and configure the wireless LAN router to allow a connection from that MAC address. Viewing the MAC Address and Connection Information of the Wireless LAN For the setup method, see the manual of the wireless LAN router or contact the manufacturer.
Cannot print RX data.
Received data cannot be printed for some reason.
Do the Cause and Solution Appear on the Control Panel?
If so, follow the instructions on the screen.
Is the Front Cover, the Cover on the Left Side of the Main Unit, the Feeder Cover, or another cover Open on the Machine?
For optimum print quality, using Canon genuine toner cartridges is recommended. List of Consumables
Cart. end of lifetime. Rplcmt. recommended.
The toner cartridge has reached the end of their lifetime.
It Is Recommended to Replace with a New Toner Cartridge
Press [Display Recovery Steps] and replace the toner cartridge while following the instructions on the screen. Replacing the Toner Cartridges
[Error Information/Notification] [End of Cartridge Lifetime] [Display Recovery Steps]
Cartridge Comm. Error Cannot print. A non-Canon or counterfeit cartridge may be in use.
Printing cannot be performed due to incorrect installation of the toner cartridge, a damaged toner cartridge, or the use of a toner cartridge whose print quality cannot be guaranteed.
Reinstall the Toner Cartridge. Or, Replace with a New Toner Cartridge.
For optimum print quality, using Canon genuine toner cartridges is recommended. List of Consumables
If the message still appears after repeatedly reinstalling the toner cartridges, contact your dealer or service representative.
Cartridge Comm. Error Problems resulting from the use of non-Canon cartridges are not covered by the warranty.
Printing cannot be performed due to incorrect installation of the toner cartridge, a damaged toner cartridge, or the use of a non-Canon toner cartridge, resulting in a communication error.
Copying is restricted due to Department ID Management.
Log In with a Department ID That Does Not Restrict Copying.
For the Department ID and PIN, contact the system administrator.
To Cancel Restriction, Change the [Restrict Functions] Setting of Your Department ID.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] select the Department ID to edit clear the [Restrict Black & White Copy] checkboxes [OK]
Could not connect using the wireless LAN.
An error occurred, preventing the machine from connecting to the wireless LAN.
Restart the Machine, and Configure the Wireless LAN Connection Again.
Are the Machine and Wireless LAN Router (Access Point) Located Appropriately?
The machine and wireless LAN router should be installed in a location without walls or other obstructions between the devices and within range of 50 m.
Do not install near a microwave oven, digital cordless telephone, or other device that generates radio waves.
Check the Security Settings of the Wireless LAN Router.
For details, see the manual of the wireless LAN router or contact the manufacturer.
Could not connect using WPS.
An error occurred, preventing the machine from establishing a WPS connection.
Wait a Moment, and Configure the Settings Again.
If you still cannot establish a WPS connection, check whether the wireless LAN router (access point) supports WPS.
If It Supports WPS
Check that the machine and wireless LAN router are located appropriately.
The machine and wireless LAN router should be installed in a location without walls or other obstructions between the devices and within range of 50 m.
Do not install near a microwave oven, digital cordless telephone, or other device that generates radio waves.
An error occurred, preventing the machine from establishing a direct connection.
Wait a Moment, and Try Connecting Again.
If you still cannot establish a connection, restart the machine.
Set the IP Address for Connection to Something Other Than "192.168.22.xx".
The machine must be restarted to apply the settings.
Log in to Remote UI in System Manager Mode [Settings/Registration] [Network Settings] [Direct Connection Settings] [Edit] in [IP Address for Direct Connection], enter the IP address [OK] restart the machine
On the control panel, select [Menu] in the [Home] screen, and then select [Preferences] to configure the settings. [Direct Connection Settings]
Could not perform Shared Key auth. Chk encryp. key set.
The network key (encryption key) of the wireless LAN router (access point) is not configured correctly, or the WEP authentication methods of the machine and wireless LAN router do not match, preventing Shared Key Authentication.
Reset the Network Key.
Check the network key of the wireless LAN router, and configure the settings correctly on the machine. Connecting to a Wireless LAN
Match the WEP Authentication Method on the Machine and Wireless LAN Router.
The machine may be set to Shared Key Authentication, and the wireless LAN router may be set to Open System Authentication. Change the WEP setting according to the authentication method you are using.
When Using Open System Authentication
Connect to the wireless LAN using either of the following methods:
On the wireless LAN router, change the WEP authentication method to "Shared Key", and connect again. For the setup method, see the manual of the wireless LAN router or contact the manufacturer.
Direct Connection terminated.
The connection with a mobile device was terminated.
Easy Conn. via PC ended due to timeout Device will restart.
30 minutes have elapsed since the start of the cableless setup mode without connecting to the computer.
Restart the Machine, and Start Cableless Setup Mode Again.
Administrator privileges are required.
[Home] on the control panel [Menu] [Preferences] [Network] [Easy Connection via PC] [Yes] start the settings on the computer
Encryption key is not set correctly. Check the encryption key settings.
The network key (encryption key) of the wireless LAN router (access point) is not configured correctly on the machine. Alternatively, the WEP authentication method of the machine does not match that of the wireless LAN router.
Reset the Network Key.
Check the network key of the wireless LAN router, and configure the settings correctly on the machine. Connecting to a Wireless LAN
Match the WEP Authentication Method on the Machine and Wireless LAN Router.
The machine may be set to Shared Key Authentication, and the wireless LAN router may be set to Open System Authentication. Change the WEP setting according to the authentication method you are using.
When Using Open System Authentication
Connect to the wireless LAN using either of the following methods:
On the wireless LAN router, change the WEP authentication method to "Shared Key", and connect again. For the setup method, see the manual of the wireless LAN router or contact the manufacturer.
End of Cart. Lifetime
The toner cartridges have reached the end of their lifetime.
It Is Recommended to Replace with New Toner Cartridges.
Press [Display Recovery Steps] and replace the toner cartridges while following the instructions on the screen. Replacing the Toner Cartridges
Incorrect number of characters/invalid characters entered.
The network key of the wireless LAN router (access point) is not configured correctly on the machine.
Reset the Network Key.
Check the network key of the wireless LAN router, and configure the settings correctly on the machine. Connecting to a Wireless LAN
Insert the drum unit.
The drum unit is not installed correctly.
Reinstall the Drum Unit.
If the message still appears after repeatedly reinstalling the drum unit, contact your dealer or service representative.
If the message still appears after repeatedly reinstalling the toner cartridge, contact your dealer or service representative.
Low Cartridge Level
It is nearing the time to replace the toner cartridges.
Prepare New Toner Cartridges, and Replace the Old Ones, as Needed.
When printing large printing jobs, it is recommended to press [Display Recovery Steps] and replace the toner cartridges while following the instructions on the screen. Replacing the Toner Cartridges
Memory is full. [Memory is full.] Is Displayed on the Control Panel, and the Operation Cannot Be Performed.
Scanning cannot be performed due to insufficient available memory. If there is data waiting to be printed or sent, wait until the processing is completed.
When Scanning, Change the Data Size to a Small File Format.
imageRUNNER 2224N
[Home] screen on the control panel [Scan] select the scan type Enter the destination [File Format] select the file format.
It is nearing the time to replace the toner cartridge.
Prepare a New Toner Cartridge, and Replace the Old Ones, as Needed.
When printing a large number of pages, press [Error Information/Notification] [Replace Toner Cartridge] [Display Recovery Steps] and replace toner cartridges following the instructions on the screen. Replacing the Toner Cartridges
Printing is restricted.
Printing is restricted due to Department ID Management.
Log In with a Department ID That Does Not Restrict Printing.
For the Department ID and PIN, contact the system administrator.
To Cancel Restriction, Change the [Restrict Functions] Setting of Your Department ID.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] select the Department ID to edit clear the [Restrict Black & White Copy] checkboxes [OK]
Remote scanning is restricted.
Scanning from a computer is restricted due to Department ID Management.
To Cancel Restriction, Change the [Department ID Management] Setting.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] [Edit] select the [Allow Scan Jobs with Unknown IDs] checkboxes [OK]
Replace the toner cartridge.
Cannot print because the toner has run out.
Replace with a New Toner Cartridge.
When printing a large number of pages, press [Error Information/Notification] [Replace Toner Cartridge] [Display Recovery Steps] and replace toner cartridges following the instructions on the screen. Replacing the Toner Cartridges
Scanning is restricted.
Scanning is restricted due to Department ID Management.
Log In with a Department ID That Does Not Restrict Scanning.
For the Department ID and PIN, contact the system administrator.
To Cancel Restriction, Change the [Restrict Functions] Setting of Your Department ID.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] select the Department ID to edit clear the [Restrict Scan] checkboxes [OK]
Set the correct authentication information.
The authentication method or authentication information of IEEE 802.1X is not set correctly.
Set the Authentication Method and Authentication Information (Keys and Certificates, Password, CA Certificate) Correctly.
When printing from a computer, change the paper size setting on the printer driver to match the size of the loaded paper. Printing from a Computer
When Reloading Paper
Load paper of the size set on the control panel or printer driver. Loading Paper
Check that the paper guides are aligned with the markings.
Paper drawer
Multi-purpose Tray
Specifying and registering new destinations is restricted.
Destinations that can be specified for sending are restricted to those destinations registered in the Address Book.
To Cancel Restriction, Change the [Restrict New Destinations] Setting.
Log in to Remote UI in System Manager Mode [Settings/Registration] [TX Settings] [Restrict New Destinations] [Edit] clear the [Restrict New Destinations] checkbox [OK]
On the control panel, select [Menu] in the [Home] screen, and then select [Function Settings] to change the setting. [Restrict New Destinations]
The authentication server certificate has expired.
The server certificate sent from the RADIUS server has expired.
Saving of scanned data to a computer is restricted due to Department ID Management.
To Cancel Restriction, Change the [Restrict Functions] Setting of Your Department ID.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] select the Department ID to edit clear the [Allow Scan Jobs with Unknown IDs] checkboxes [OK]
The memory is full. Scanning will be canceled. Do you want to print?
Reading of the original cannot be performed due to insufficient available memory. Alternatively, all the pages could not be read when sorting and copying.
Divide the Original Before Copying.
Print up to the pages that were read or cancel the job, and then divide the original before copying.
Turn the main power OFF and ON. If the problem persists, change the drum unit.
The drum unit have reached the end of their lifetime.
Change to a new drum unit.
Use Remote UI to set info. necessary for authentication.
The authentication method or authentication information of IEEE 802.1X is not set correctly.
Check the IEEE 802.1X Setting, and Set This Correctly.
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