A Message Saying to Contact Your Dealer or Service Representative Is Displayed
Document number: 9737-0J4
If the machine cannot operate normally due to a problem, a message is displayed on the touch panel display. Check the reference according to the displayed message.
When a message saying to contact your dealer or service representative is displayed
1
Restart the machine.
Press the power switch to turn the power OFF (Turning OFF the Machine), wait for longer than 10 seconds after the touch panel display and indicators turn off, and then turn the power ON again (Turning ON the Machine).
* Note that data waiting to be processed is erased when you turn the power OFF.
2
If the message is still displayed, prepare the following information.
Product name (imageRUNNER C3322L)
The dealer where you purchased the machine
The problem (the specific operation you performed and the result and symptom, etc.)
Error code number displayed on the touch panel display
3
Turn the power of the machine OFF, pull out the power plug, and contact your dealer or service representative.
When the [Color printing is currently unavailable.] message is displayed
You cannot use the color printing function because use of it is restricted. However, you can use the black and white printing function. Change the settings related to printing or copying as necessary.
This site uses cookies to provide its contents and functions and improve their qualities etc. You can find out more about our use of the cookies here. If you select "Reject", only cookies necessary to provide the contents and functions of the site are recorded and stored.
Portal Top
