Errors During Replication, Backup, and Restoration
If an error message or error code appears when you start replication or perform data backup or restoration, check the possible cause and solution.
Error Messages When Starting Replication
If replication does not start correctly, the corresponding messages shown below appear on the screen displayed after the start operation.
The [Address] is incorrect.
Check that the IP address is set correctly in the replication destination settings.
Check that the server machine and the multifunction machine set as the replication destination are on the same network and can be connected.
The authentication information is incorrect.
Check that the login user name and password are specified correctly in the replication destination settings.
A device that cannot be used as the destination for replication is set. Select a different device.
Check the network status of the multifunction machine specified as the replication destination.
The following multifunction machines cannot be specified as the replication destination:
Server machine with synchronization enabled
Multifunction machine specified as the replication destination of another server machine
Multifunction machine that is using Department ID Management
Multifunction machine using an older version of the firmware
Error Codes During Backup and Restoration
If an error occurs while data backup or restoration is being performed, the corresponding error codes shown below appear on the screen displayed after the operation.
* The error codes are also displayed in [Result] in [Execution Log] on the [Back Up] screen or [Restore] screen.
Error code | Cause |
DBBU01 | Failed to generate the backup file (device) |
DBBU02*1 | Failed to save the backup data |
DBBU05 | Failed to generate the backup file (network) |
DBBU06 | Failed to generate the backup file due to insufficient space |
DBBU07 | Cannot access the network destination |
DBBU08 | Cannot find the network destination |
DBRS01 | Failed to restore from the device |
DBRS02*1 | Failed to restore from the network destination |
DBRS07 | Cannot access the network destination |
DBRS08 | Cannot find the network destination |
*1An error with no identifiable cause may have occurred. Check the following:
Incomplete entry
SMB server access privileges
Network environment