Cannot Receive a Fax
Troubleshoot by checking in the following order:
Step 1: Checking the Remaining Amount of Toner
If the remaining amount of toner is low, the received data may be stored to the memory of the machine without being printed to prevent printing text that is difficult to read or images that are difficult to see.
Check the remaining amount of toner, and replace any toner cartridges, as needed.
Step 2: Checking the Fax Reception Environment
Are You Receiving a Fax via an IP or Optical Line?
A communication error may occur due to the quality of the line. Slowing down the RX speed may reduce communication errors. Cannot Send or Receive a Fax via IP or Optical Line
Are You Receiving a Fax from a Fax Information Service?
If so, perform the following operations according to the type of telephone line connected to the machine.
When Using a Tone Dialing Line
Configure the type of telephone line manually, and then call your service provider.
Administrator or DeviceAdmin privileges are required.
Log in to Remote UI as an administrator  click [Settings/Registration] [Send] [Set Line] select [Tone] for the type of line being used click [OK] |
On the control panel, press [
Settings/Registration], and configure the setting in [Function Settings]. [Select Line Type]
Settings/Registration], and configure the setting in [Function Settings]. [Select Line Type]When Using a Pulse Dialing Line
After calling your service provider, press [
] (Tone) on the numeric keys, and then enter the number to receive service.
] (Tone) on the numeric keys, and then enter the number to receive service.* If you do not know the type of telephone line, contact your telephone company.
Step 3: Freeing Up Memory on the Machine
Delete any unneeded files from the memory to increase the available capacity.
Step 4: Checking the Error
Check the Fax RX processing status and log, and if a three-digit number starting with "#" (error code) is displayed, check how to troubleshoot the problem based on the error code.