AirPrint Does Not Work

Troubleshoot by checking the items below.

Is the Power of the Machine ON?

If the machine is ON, restart the machine, and try AirPrint again. Restarting the Machine

Does an Error Message Appear on the Control Panel?

Follow the instructions of the error message on the screen to fix the problem. A Message Appears

When Using a Mac, Is it Correctly Connected to the Machine?

Connect the Mac to the network on the same LAN as the machine. Setting Up the Network

When connecting via USB, directly connect the USB cable to the USB port for computer connection on the back right side of the machine. Rear Side

Are You Required to Enter the User Information and/or Department ID to Print from a Computer? (When Using User Authentication and/or Department ID Management on the Machine)

If you are required to enter user information and /or a Department ID to print from a computer, the machine blocks printing from an unknown Department ID, so AirPrint cannot be used. To enable use of AirPrint, cancel blocking of printing when the Department ID is unknown. Enabling Department ID Management

Are the Functions Usable with AirPrint Restricted?

If the protocol (IPP or Network Link Scan) for use with AirPrint has been disabled to restrict functions, cancel this restriction to enable the use of AirPrint. Setting the Functions and Security to Be Used with AirPrint

Is Bonjour Enabled on Your Apple Device?

Enable Bonjour if it is not enabled. For details, see the manual of your Apple device.