Countermeasures for Each Message
If an error occurs during printing, or if a problem occurs with the network connection or settings, a message appears on the machine display or the Remote UI screen. For details about each message and solutions to the problems, refer to the messages below.
23 MEMORY FULL
There is insufficient memory to register overlay forms and external characters, etc.
Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the print data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.
Select <Skip Error>, and continue printing. However, the data that could not be registered due to a lack of memory will not be printed.
27 JOB REJECT
The specified emulation does not exist.
Specify emulation that the machine supports. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.
Select <Skip Error> to skip the printing that an error occurred for. You can perform the following printing.
33 WORK FULL
Could not print because the dedicated work memory was insufficient.
Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.
Select <Skip Error>, and continue printing. However, the data for which an error was displayed will not be printed correctly. Also note that registered data such as overlay forms and macros may be deleted.
52 IMAGEMODE REJECT
Data that cannot be processed was sent while printing an image.
Select <Skip Error> to skip the printing that an error occurred for. However, the data for which an error was displayed will not be printed.
Perform printing again using a printer driver that supports the data format of the image.
Could not verify the CRL.
Could not confirm the CA certificate of the certificate authority that issued the certificate revocation list (CRL).
Register the CA certificate of the certificate authority that issued the certificate revocation list (CRL).
Registering a CA Certificate
Registering a CA Certificate
D1 Replot Buffer Full
Could not redraw because data could not be registered to the replot buffer.
Select <Skip Error>, and continue printing. However, the data that caused the error will not be printed correctly. For information on the replot buffer, see Setting the Machine (PS/PCL/UFR II Printer).
D1 Div. Print. Bffr Full
Could not perform divided printing because data could not be registered to the buffer for divided printing.
Cancel printing (Canceling Printing), set <Divide Mode> to <Off> and <Enlarge/Reduce> to <Auto> in the HP-GL setup menu, specify the output paper size, and perform printing again. However, the data will be enlarged/reduced when printed. For more details, see Setting the Machine (PS/PCL/UFR II Printer).
Select <Skip Error>, and continue printing. However, the data that could not be registered will not be printed correctly. For information on divided printing, see Setting the Machine (PS/PCL/UFR II Printer).
D1 Polygon Buffer Full
Could not draw because data could not be registered to the polygon buffer.
Select <Skip Error>, and continue printing. However, the data that caused the error will not be printed correctly. For information on the replot buffer, see Setting the Machine (PS/PCL/UFR II Printer).
D0-01 Error / D0-02 Error / D0-04 Error / D0-06 Error / D0-09 Error / D0-0A Error / D0-0C Error / D0-1F Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. Press the power switch to turn the power OFF (Turning OFF the Machine), wait for longer than 10 seconds, and then turn the power ON again (Turning ON the Machine). If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FF FONT FULL
Could not register font information in the font table because there were too many fonts to register.
Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.
Select <Skip Error>, and continue printing. However, the data that could not be registered will not be printed correctly.
FM DL SIZE ERROR 1 / FM DL SIZE ERROR 2
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM DL SCALE ERROR 1 / FM DL SCALE ERROR 2
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM DL FONT MEMORY FULL
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM FILE ACCESS ERROR
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM SC WORK MEM. ERROR 1 / FM SC WORK MEM. ERROR 2 / FM SC WORK MEM. ERROR 3
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM ALIGNMENT ERROR
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM FONT PARSE ERROR
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM FONT MEMORY FULL
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM WORK MEMORY ERROR
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
IEEE 802.1X error. Set correct auth. info.
The client authentication information is not set correctly.
Check whether the authentication method and authentication information (key and certificate, user name and password, and CA certificate) are set correctly.
Could not perform IEEE 802.1X authentication. No reply from the destination.
An error occurred while communicating with the authenticator.
Check whether the authenticator (LAN switch) and RADIUS server are set correctly.
IEEE 802.1X error. Cannot analyze cert.
Failed to analyze the server certificate sent from the RADIUS server.
Check the content of the server certificate of the RADIUS server.
IEEE 802.1X error. Cert. is incorrect.
An error occurred when using the server certificate sent from the RADIUS server as a CA certificate for validation.
Check the content of the server certificate of the RADIUS server and the CA certificate registered in the machine.
Registering a CA Certificate
Registering a CA Certificate
IEEE 802.1X error. Auth srvr cert expired
The server certificate sent from the RADIUS server has expired.
Check the expiration date of the server certificate of the RADIUS server.
Could not perform IEEE 802.1X authentication. Change the authentication password.
The password has expired.
Set a new password.
Could not perform IEEE 802.1X authentication. Check the authentication settings.
The authentication method set in the machine and the authentication method set in the RADIUS server do not match.
Check the authentication method set in the machine and the RADIUS server, and set the correct authentication method.
ITB Unit Near End of Lifetime/The ITB unit will soon reach the end of its lifetime.
The ITB unit inside the machine needs to be replaced soon.
Prepare a new ITB unit. Consumable Parts
Replace the ITB unit.
The ITB unit has reached the end of its life.
Replace it with a new ITB unit. Replacing the ITB Unit and the Secondary Transfer Outer Roller
Cannot delete the default key because it is in use by TLS or other settings. Check the settings.
The key and certificate you are trying to delete is being used in TLS encrypted communications.
Set all TLS settings to <Off> to stop TLS encrypted communication.
TCP/IP error. Check the TCP/IP settings.
Could not automatically retrieve the address with DHCP and Auto IP.
If the address cannot be automatically retrieved with DHCP and Auto IP, <IP Address> in <IPv4 Settings> is set to 0.0.0.0. Set the correct IPv4 address. In addition, if you selected <Wired LAN + Wireless LAN> or <Wired LAN + Wired LAN> in <Select Interface>, correctly configure the IPv4 address of the sub line.
Setting an IPv4 Address
<IP Address Settings> (<Sub Line Settings>)
Setting an IPv4 Address
<IP Address Settings> (<Sub Line Settings>)
0.0.0.0 is set as a fixed IPv4 address in <IP Address> in <IPv4 Settings>.
The IPv6 address is not set correctly.
Check the following. It may take several minutes until the stateless address is decided.
Check whether <Use IPv6> is set to <On> in <IPv6 Settings>.
When using a stateless address or DHCPv6, check whether each address has been retrieved.
If the address has not been retrieved, check the settings of the router and the DHCPv6 server.
The address of the DNS server is not set correctly.
Check whether the address of the DNS server is set correctly in <IPv4> or <IPv6>.
Making DNS Settings
Making DNS Settings
Could not send to the TCP/IP protocol stack.
Check whether the IPv4 address or IPv6 address is set correctly in <IPv4 Settings> or <IPv6 Settings>. In addition, if you selected <Wired LAN + Wireless LAN> or <Wired LAN + Wired LAN> in <Select Interface>, correctly configure the IPv4 address of the sub line.
Setting an IPv4 Address
Setting an IPv6 Address
Setting an IPv4 Address
Setting an IPv6 Address
Check the TCP/IP settings.
The TCP/IP of the machine is not operating.
Check the IP address, DHCP, and Auto IP settings in <TCP/IP Settings>.
Setting an IPv4 Address
Setting an IPv4 Address
If you selected <Wired LAN + Wireless LAN> or <Wired LAN + Wired LAN> in <Select Interface>, check the settings for the IP address and DHCP in <Sub Line Settings>.
<IP Address Settings> (<Sub Line Settings>)
<IP Address Settings> (<Sub Line Settings>)
Check the TCP/IP settings. (Main Line)
The IP address of the main line is set to "0.0.0.0".
Set a different IP address.
Setting an IPv4 Address
Setting an IPv4 Address
Check the TCP/IP settings. (Sub Line)
The IP address of the sub line is set to "0.0.0.0".
Set a different IP address.
Setting the IPv4 Address of the Sub Line
Setting the IPv4 Address of the Sub Line
Universal Print: Srvr. communication error
The machine is not connected to the network correctly.
Check the machine and network settings, and try connecting again.
Could not communicate because a server error occurred.
Check whether the server is operating normally.
Communication with the server is blocked due to firewall settings.
Configure the firewall settings to allow communication.
Universal Print: Srvr. authentication error
An error has occurred during server authentication.
Restart the machine. If the message still appears after restarting the machine, make a note of the message and contact your dealer or service representative.
Universal Print: Certificate expired.
The expiration date of the certificate has expired.
Delete this machine from Microsoft Entra ID and the computer, re-register the machine, and then update the certificate.
Universal Print: Internal error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message still appears after restarting the machine, make a note of the message and contact your dealer or service representative.
Universal Print: Printer not registered
This machine was deleted from Microsoft Entra ID and could not be communicated with.
Re-register this machine in Microsoft Entra ID.
Chk. wired LAN adapter connected to USB port.
Multiple USB-LAN adapters are connected, or the USB-LAN adapter is not connected/recognized.
Check the connection of the USB-LAN adapter.
Connecting to a Wired LAN for the Sub Line
Connecting to a Wired LAN for the Sub Line
If you reconnected the USB-LAN adapter, restart the machine.
Front Side
Front Side
XPS Print Range Error
There are no pages that can be processed in the specified range for printing.
Specify a correct page range.
XPS Image Data Error
Failed to extend the image data.
Replace the image data in the XPS file and try printing again.
XPS Data Error
An invalid command is specified due to corrupt data, etc. and processing cannot continue.
Perform printing again using XPS data in a format supported by the machine.
XPS Unsupport Image Error
An unsupported data format is included.
Convert the data to the TIFF or JPEG format and try printing again.
XPS Font Error
Failed to analyze the font data.
Replace the font data in the XPS file and try printing again.
XPS Page Data Error
Cannot generate pages because the descriptions are incorrect.
Perform printing again using XPS data in a format supported by the machine.
XPS Memory Full
There is insufficient memory to process the XPS data.
Select <Skip Error>, and continue printing. However, pages that include the data that caused the error may not be printed correctly.
Cannot find the access point.
The access point could not be found.
Check the wireless LAN settings.
Check the settings and information of the wireless LAN
Check the settings and information of the wireless LAN
Could not delete authentication information because an error occurred.
The authentication information could not be deleted because an unknown error occurred.
Contact your dealer or service representative.
Could not set authentication information because an error occurred.
The authentication information could not be set because an unspecified error occurred.
Contact your dealer or service representative.
An error occurred. Contact the system manager.
The selected user has already been deleted.
Log in as the Administrator and register the button again.
An unexpected system error occurred.
Check the operations and log in again. If you still cannot log in, consult your system administrator.
Check the remaining toner in the toner cartridge. Printing is possible if there is still toner left in the toner cartridge.
A toner cartridge needs to be replaced soon. Make sure that you have a replacement toner cartridge ready.
Replace the toner cartridge if you see this message before you start to print a large job. This message is displayed when <Display Remaining Toner Error Message> is set to <On>.
<Display Remaining Toner Error Message>
<Display Remaining Toner Error Message>
An error occurred during verification.
The certificate is invalid.
Register the correct certificate and specify the settings again.
Configuring the Key and Certificate for TLS
Registering a Key and Certificate for Network Communication
Configuring the Key and Certificate for TLS
Registering a Key and Certificate for Network Communication
This CRL is invalid.
The certificate revocation list (CRL) may be corrupt, or a signing algorithm not supported by the machine may be used.
Register the correct certificate revocation list (CRL).
Registering a Certificate Revocation List (CRL)
Registering a Certificate Revocation List (CRL)
This CRL has expired.
The start date for the certificate revocation list (CRL) may be set to a date in the future.
Check the start date of the certificate registered in the machine. If the start date is set to a date in the future, use the certificate on a day after that date.
Registering a Certificate Revocation List (CRL)
Registering a Certificate Revocation List (CRL)
The date and time set on the machine may be incorrect.
Check the date and time setting of the machine.
Setting the Date/Time
Setting the Date/Time
Cannot register because the algorithm of this key is not supported.
You tried to register the key and certificate file of an unsupported encryption algorithm.
Register the key and certificate file of a supported encryption algorithm.
Registering a Key and Certificate
System Specifications
Registering a Key and Certificate
System Specifications
Cannot set this key as the default key because it is corrupted or invalid.
The key specified for the machine cannot be set because it is corrupted.
Register the key again.
Registering a Key and Certificate for Network Communication
Registering a Key and Certificate
Registering a Key and Certificate for Network Communication
Registering a Key and Certificate
This certificate has been revoked.
The certificate is included in the certificate revocation list (CRL).
Register a new certificate.
Registering a Key and Certificate for Network Communication
Registering a Key and Certificate for Network Communication
This certificate is invalid.
The certificate is invalid.
Register the correct certificate and specify the settings again.
Configuring the Key and Certificate for TLS
Registering a Key and Certificate for Network Communication
Configuring the Key and Certificate for TLS
Registering a Key and Certificate for Network Communication
This certificate has expired.
The certificate may have expired.
Check the expiration date of the certificate registered in the machine. If the certificate has expired, register a valid certificate.
Registering a Key and Certificate for Network Communication
Registering a Key and Certificate for Network Communication
The date and time set on the machine may be incorrect.
Check the date and time setting of the machine.
Setting the Date/Time
Setting the Date/Time
Subnet Mask Conflict
The network addresses of the main line and sub line conflict.
Check the IP address and subnet mask settings of the main line and sub line.
Setting an IP Address
Setting an IP Address
The default key is not set.
The key and certificate (TLS server certificate) are not registered.
To use TLS encrypted communication, first register the key to be used.
Configuring the Key and Certificate for TLS
Configuring the Key and Certificate for TLS
An unusable wired LAN adapter was connected.
A USB-LAN adapter that cannot be used with the machine is connected.
For information on the USB-LAN adapters that can be used, contact your dealer or service representative.
Connecting to a Wired LAN for the Sub Line
Connecting to a Wired LAN for the Sub Line
Could not verify the certificate.
The CA certificate of a certificate authority could not be confirmed.
Register a CA certificate issued by a certificate authority.
Cannot change the settings because the selected key is being used.
The key and certificate you are trying to delete is being used in TLS encrypted communications.
Set all TLS settings to <Off> to stop TLS encrypted communication.
Direct Connection ended due to an error.
Failed to connect to the mobile device, or no data was sent or received between the machine and the connected mobile device for a certain period of time.
Check the connection between the machine and the mobile device.
Information about the remaining amount of toner cannot be detected properly. A non-Canon toner cartridge or a toner cartridge with the wrong item name may be inserted.
A toner cartridge for which the print quality cannot be guaranteed may be installed.
To continue using the toner cartridge, press <I Agree>. If you select this option, the operation of the machine is not guaranteed.
Fix. asmbly. life end. Replace fix. assembly.
The fixing assembly has reached the end of its life.
Replace it with a new fixing assembly. Replacing the Fixing Assembly
Prepare a new fixing assembly.
The fixing assembly inside the machine needs to be replaced soon.
Prepare a new fixing assembly. Consumable Parts
The number of registered users has reached the limit. Cannot register any more users.
Cannot register the user because the number of users has exceeded the upper limit.
Delete any unnecessary users.
Insert the toner cartridge in the correct color slot.
The color of one of the inserted toner cartridges may be incorrect.
Make sure to check the status of the inserted toner cartridge.
To continue using the toner cartridge, press <I Agree>. If you select this option, the operation of the machine is not guaranteed.
To replace the toner cartridge, press <Cancel>.
If you are not sure about the remedies, contact your dealer or service representative from which you purchased the toner cartridge.
Cannot recognize the inserted toner cart. Pull out toner cart. and insert it again, or information about the remaining toner will not be detected properly.
The toner cartridge may not be correctly inserted, the toner cartridge may have been damaged, or a toner cartridge with the wrong model number may be inserted.
Reinsert the toner cartridge. Make sure to check the status of the inserted container. For instructions on checking the model number of the toner cartridge, see Consumables.
To continue using the toner cartridge, press <Close> or <I Agree>. If you select this option, the operation of the machine is not guaranteed.
To replace the toner cartridge, press <Cancel>.
If you are not sure about the remedies, contact your dealer or service representative from which you purchased the toner cartridge.
Replace the secondary transfer outer roller.
The secondary transfer outer roller has reached the end of its life.
Replace it with a new secondary transfer outer roller. Replacing the ITB Unit and the Secondary Transfer Outer Roller
Sec. transfer outer roller near life end.
The secondary transfer outer roller inside the machine needs to be replaced soon.
Prepare a new secondary transfer outer roller.Consumable Parts
The entered PIN is incorrect.
An incorrect PIN was entered.
Enter the PIN again.
If you do not know the correct PIN, contact the administrator.
The authentication server is not running. Contact the system manager.
The LAN cable is disconnected.
Connect the LAN cable.
The Active Directory server is not running.
Start the Active Directory server.
The KDC service of Active Directory is stopped.
Follow the procedure below to check the status of the service.
1. Start the "Service" management tool of Active Directory.
2. Check whether the Active Directory server is operating normally.
Communication with the Active Directory*server is blocked by the firewall.
Stop blocking the default port 88.
* If Active Directory is set as the login destination, communication is normally performed with the UDP protocol using port 88, but the data may be processed with the TCP protocol if it exceeds a certain size.
Cannot find the authentication server. Contact the system manager.
The LAN cable is disconnected.
Connect the LAN cable.
The primary/secondary DNS server settings of the machine are incorrect or not set.
Check and adjust the DNS server settings of the machine.
The DNS server specified in the machine is not running or its service is stopped.
Follow the procedure below to check the status and settings of the DNS server.
1. Check whether the DNS server specified in the machine is running.
2. Start the "Service" management tool of the DNS server.
3. Check the status in [DNS Server], and if [Enable] is not displayed, right-click and select [Enable].
Check whether the host record exists in the DNS server.
Check whether a host record exists in the DNS server, and whether the forwarder settings are correct.
IP address conflict detected.
The IPv4 address set for the machine already exists in the same network as the machine.
Change the IP address of the machine in <IP Address> in <IPv4 Settings> so that it does not conflict with the IP address of another device.
Setting an IPv4 Address
Setting an IPv4 Address
An IP address conflict was detected on the network. (Main Line)
The IPv4 address set for the main line of the machine already exists on the same network as the machine.
Change the IP address of the main line of the machine so that it does not conflict with the IP address of another device.
Setting an IPv4 Address
Setting an IPv4 Address
An IP address conflict was detected on the network. (Sub Line)
The IPv4 address set for the sub line of the machine already exists on the same network as the machine.
Change the IP address of the sub line of the machine so that it does not conflict with the IP address of another device.
Setting the IPv4 Address of the Sub Line
Setting the IPv4 Address of the Sub Line
Check the network connection.
The cable is not connected to the machine correctly.
Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.
Connecting to a Wired LAN
Connecting to a Wired LAN
The machine is not connected to the network.
If you want to use the machine without connecting to a network, set <Confirm Network Connection> to <Off>.
<Confirm Network Connection>
<Confirm Network Connection>
Check the network connection.(Main Line)
The machine and the LAN cable of the main line are not connected correctly.
Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.
Connecting to a Wired LAN
Connecting to a Wired LAN
The machine is not connected to the network.
If you want to use the machine without connecting to a network, set <Confirm Network Connection> to <Off>.
<Confirm Network Connection>
<Confirm Network Connection>
Check the network connection. (Sub Line)
The machine and the LAN cable of the sub line are not connected correctly.
Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.
Front Side
Front Side
The machine is not connected to the network.
If you want to use the machine without connecting to a network, set <Confirm Network Connection> to <Off>.
<Confirm Network Connection>
<Confirm Network Connection>
Login failed due to an authentication error in Dept. ID Management. Contact system manager.
When using User Authentication, Department ID Management is enabled but Department IDs have not been assigned to users.
If you are a general user, ask your administrator to assign you a Department ID.
If you are an administrator user, ask the Department ID Management administrator to assign you a Department ID. If no administrator users can log in, contact your dealer or service representative.
PDL Invalid DLG Input
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL DLG Rendering Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL DLG Unknown Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL DLG Memory Full
The work memory was insufficient when the system was processing data (in particular, graphic processing and text processing).
Select <Skip Error>, and continue printing. However, pages that include the data that caused the error may not be printed correctly.
PDL DLG Mem. Alloc. Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL GL Orig. Pt Unknown
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL GL Coord.Result
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL Invalid GL Input
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL GL Range Check
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL GL Memory Full
The work memory was insufficient when the system was processing data (in particular, graphic processing and text processing).
Select <Skip Error>, and continue printing. However, pages that include the data that caused the error may not be printed correctly.
PDL GL Mem. Alloc. Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL IMG Refer. Data Error
The TIFF or JPEG data includes data that cannot be processed with the machine.
Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.
PDL IMG Initial. Error
The memory for printing the TIFF or JPEG data was insufficient.
Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.
PDL IMG Process. Error
An unknown problem occurred while processing the TIFF or JPEG data.
Cancel printing (Canceling Printing), initialize the printer, and try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.
PDL IMG Invalid Data
The TIFF or JPEG data includes data that cannot be processed with the machine.
Cancel printing (Canceling Printing), and check the TIFF or JPEG data.
Select <Skip Error>, and continue printing. However, the data that caused the error will not be printed.
Data that cannot be processed by the machine because the machine has the same IP address as another device, etc. was sent.
Cancel printing (Canceling Printing), check the IP address in <TCP/IP Settings>, and change the IP address if necessary.
Setting an IP Address
Setting an IP Address
PDL IMG Work Memory Full
The memory for processing the TIFF or JPEG data was insufficient.
Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.
Select <Skip Error>, and continue printing. However, the data that caused the error will not be printed.
PDL ECI Rendering Error / PDL EM Rendering Error / PDL IE Rendering Error / PDL IDM Rendering Error / PDL LAM Rendering Error / PDL MI Rendering Error / PDL PCM Rendering Error / PDL PGM Rendering Error / PDL VII Rendering Error / PDL VOI Rendering Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL PDF Error
PDF data that cannot be processed with the machine was sent.
Cancel printing (Canceling Printing), optimize the PDF using Adobe Acrobat, and try printing again.
Cancel printing (Canceling Printing), open the PDF file in an application, and try printing again using the printer driver.
If the above-mentioned remedies do not solve the problem, make a note of the message and contact your dealer or service representative.
PDL PDF Data Decode Error
The password for printing the PDF file is incorrect.
Enter the correct password, and try printing again.
Printing is not allowed in the security settings of the PDF file.
Change the PDF file to allow printing in an application for editing PDF files.
If the PDF file is linked with a policy server, the policy server cannot be accessed.
Check whether the policy server is turned on.
Check whether the machine, policy server, and network are operating normally.
PDL PDF Memory Full
There is insufficient memory to process the PDF data.
Cancel printing (Canceling Printing), optimize the PDF by adjusting settings such as the image resolution using Adobe Acrobat (to reduce the size of the data to print at one time), and perform printing again.
Cancel printing (Canceling Printing), divide the pages of the PDF data in Adobe Acrobat into multiple files, and try printing again.
Cancel printing (Canceling Printing), open the PDF file in an application, and try printing again using the printer driver.
PDL RIP Process. Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL XPS Rendering Error
An error occurred in the rendering system.
Restart the machine and try again. If the message is still displayed, make a note of the message and contact your dealer or service representative.
PDL Image Comp. Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL Rendering Timeout
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL Data Transfer Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL Reg. Access Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
Remove the cyan toner cartridge, then close the front cover.
Remove the magenta toner cartridge, then close the front cover.
Remove the yellow toner cartridge, then close the front cover.
The toner leak prevention sticker could not be wound up.
Install the removed toner cartridge again.
Prepare a cyan toner cartridge.
Prepare a magenta toner cartridge.
Prepare a yellow toner cartridge.
Prepare a black toner cartridge.
Toner in the toner cartridge is running out.
You can continue printing, but at this time you should prepare a new toner cartridge to have it available when needed.
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This message may not be displayed depending on your contract. |
The password does not meet the policy requirements. Change the password.
The entered password violates the password policy.
Enter a password that complies with the password policy. If you do not know the password policy, consult your system administrator.
A toner cartridge that cannot be used with this device has been inserted, so printing is currently unavailable.
A toner cartridge that can be used with the machine has not been loaded.
Load the toner cartridge that can be used with the machine. For instructions on checking the model number of the toner cartridge, see Replacement Parts.
Printing cannot continue while this message is displayed.
Cannot connect to the server because the time settings of the device and the selected server are not synchronized. Check the settings.
The date and time settings of the machine and the authentication server are different.
Synchronize the date and time settings of the machine and the authentication server.
No Paper
The paper in the paper source has run out.
Load paper in the paper source displayed on the screen.
Paper Loading Operations
Paper Loading Operations
The paper guides in the paper source are in the wrong position.
Adjust the paper guides according to the edges of the paper. Depending on the cut edge of the paper, multiple sheets of paper may be fed together when printing, which can cause paper jams. This can be reduced by changing the orientation of the loaded paper.
The paper settings differ from the paper that is loaded.
Press 
(Status Monitor) 
select <Device Status> <Paper Information> to check the paper setting. If the paper settings are incorrect, match them with the paper that is loaded. The paper loaded in the paper drawers and multi-purpose tray can be set in <Paper Settings> on the <Home> screen.
Specifying Paper Size and Type
(Status Monitor) select <Device Status> <Paper Information> to check the paper setting. If the paper settings are incorrect, match them with the paper that is loaded. The paper loaded in the paper drawers and multi-purpose tray can be set in <Paper Settings> on the <Home> screen.Specifying Paper Size and Type
The paper settings of the driver or application differ from the paper that is loaded.
Check the paper settings on the [Printing Preferences] screen of the printer driver, and if the paper settings are incorrect, match them with the paper that is loaded.
Paper of the optimal size selected with Automatic Paper Selection has not been loaded.
Load paper of the displayed size.
<Paper Source Auto Selection> is set to <Off>.
Specify the paper drawer manually.
Set a paper source loaded with the optimal paper size to <On> in <Paper Source Auto Selection>.
<Paper Source Auto Selection>
<Paper Source Auto Selection>
Paper of a type that cannot be selected with Automatic Paper Selection is loaded.
Specify the paper drawer manually.
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