The secondary transfer outer roller has reached the end of its life.
Sec. transfer outer roller near life end.
The secondary transfer outer roller inside the machine needs to be replaced soon.
The entered PIN is incorrect.
An incorrect PIN was entered.
Enter the PIN again.
If you do not know the correct PIN, contact the administrator.
The authentication server is not running. Contact the system manager.
The LAN cable is disconnected.
Connect the LAN cable.
The Active Directory server is not running.
Start the Active Directory server.
The KDC service of Active Directory is stopped.
Follow the procedure below to check the status of the service.
1. Start the "Service" management tool of Active Directory.
2. Check whether the Active Directory server is operating normally.
Communication with the Active Directory*server is blocked by the firewall.
Stop blocking the default port 88.
* If Active Directory is set as the login destination, communication is normally performed with the UDP protocol using port 88, but the data may be processed with the TCP protocol if it exceeds a certain size.
Cannot find the authentication server. Contact the system manager.
The LAN cable is disconnected.
Connect the LAN cable.
The primary/secondary DNS server settings of the machine are incorrect or not set.
Check and adjust the DNS server settings of the machine.
The DNS server specified in the machine is not running or its service is stopped.
Follow the procedure below to check the status and settings of the DNS server.
1. Check whether the DNS server specified in the machine is running.
2. Start the "Service" management tool of the DNS server.
3. Check the status in [DNS Server], and if [Enable] is not displayed, right-click and select [Enable].
Check whether the host record exists in the DNS server.
Check whether a host record exists in the DNS server, and whether the forwarder settings are correct.
IP address conflict detected.
The IPv4 address set for the machine already exists in the same network as the machine.
Change the IP address of the machine in <IP Address> in <IPv4 Settings> so that it does not conflict with the IP address of another device.
Setting an IPv4 AddressAn IP address conflict was detected on the network. (Main Line)
The IPv4 address set for the main line of the machine already exists on the same network as the machine.
Change the IP address of the main line of the machine so that it does not conflict with the IP address of another device.
Setting an IPv4 AddressAn IP address conflict was detected on the network. (Sub Line)
The IPv4 address set for the sub line of the machine already exists on the same network as the machine.
Check the network connection.
The cable is not connected to the machine correctly.
Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.
Connecting to a Wired LANThe machine is not connected to the network.
Check the network connection.(Main Line)
The machine and the LAN cable of the main line are not connected correctly.
Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.
Connecting to a Wired LANThe machine is not connected to the network.
Check the network connection. (Sub Line)
The machine and the LAN cable of the sub line are not connected correctly.
Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.
Front SideThe machine is not connected to the network.
Login failed due to an authentication error in Dept. ID Management. Contact system manager.
When using User Authentication, Department ID Management is enabled but Department IDs have not been assigned to users.
If you are a general user, ask your administrator to assign you a Department ID.
If you are an administrator user, ask the Department ID Management administrator to assign you a Department ID. If no administrator users can log in, contact your dealer or service representative.
PDL Invalid DLG Input
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL DLG Rendering Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL DLG Unknown Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL DLG Memory Full
The work memory was insufficient when the system was processing data (in particular, graphic processing and text processing).
Select <Skip Error>, and continue printing. However, pages that include the data that caused the error may not be printed correctly.
PDL DLG Mem. Alloc. Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL GL Orig. Pt Unknown
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL GL Coord.Result
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL Invalid GL Input
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL GL Range Check
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL GL Memory Full
The work memory was insufficient when the system was processing data (in particular, graphic processing and text processing).
Select <Skip Error>, and continue printing. However, pages that include the data that caused the error may not be printed correctly.
PDL GL Mem. Alloc. Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL IMG Refer. Data Error
The TIFF or JPEG data includes data that cannot be processed with the machine.
Cancel printing (
Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.
PDL IMG Initial. Error
The memory for printing the TIFF or JPEG data was insufficient.
Cancel printing (
Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.
PDL IMG Process. Error
An unknown problem occurred while processing the TIFF or JPEG data.
Cancel printing (
Canceling Printing), initialize the printer, and try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.
PDL IMG Invalid Data
The TIFF or JPEG data includes data that cannot be processed with the machine.
Select <Skip Error>, and continue printing. However, the data that caused the error will not be printed.
Data that cannot be processed by the machine because the machine has the same IP address as another device, etc. was sent.
PDL IMG Work Memory Full
The memory for processing the TIFF or JPEG data was insufficient.
Cancel printing (
Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.
Select <Skip Error>, and continue printing. However, the data that caused the error will not be printed.
PDL ECI Rendering Error / PDL EM Rendering Error / PDL IE Rendering Error / PDL IDM Rendering Error / PDL LAM Rendering Error / PDL MI Rendering Error / PDL PCM Rendering Error / PDL PGM Rendering Error / PDL VII Rendering Error / PDL VOI Rendering Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL PDF Error
PDF data that cannot be processed with the machine was sent.
Cancel printing (
Canceling Printing), optimize the PDF using Adobe Acrobat, and try printing again.
Cancel printing (
Canceling Printing), open the PDF file in an application, and try printing again using the printer driver.
If the above-mentioned remedies do not solve the problem, make a note of the message and contact your dealer or service representative.
PDL PDF Data Decode Error
The password for printing the PDF file is incorrect.
Enter the correct password, and try printing again.
Printing is not allowed in the security settings of the PDF file.
Change the PDF file to allow printing in an application for editing PDF files.
If the PDF file is linked with a policy server, the policy server cannot be accessed.
Check whether the policy server is turned on.
Check whether the machine, policy server, and network are operating normally.
PDL PDF Memory Full
There is insufficient memory to process the PDF data.
Cancel printing (
Canceling Printing), optimize the PDF by adjusting settings such as the image resolution using Adobe Acrobat (to reduce the size of the data to print at one time), and perform printing again.
Cancel printing (
Canceling Printing), divide the pages of the PDF data in Adobe Acrobat into multiple files, and try printing again.
Cancel printing (
Canceling Printing), open the PDF file in an application, and try printing again using the printer driver.
PDL RIP Process. Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL XPS Rendering Error
An error occurred in the rendering system.
Restart the machine and try again. If the message is still displayed, make a note of the message and contact your dealer or service representative.
PDL Image Comp. Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL Rendering Timeout
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL Data Transfer Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL Reg. Access Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
Remove the cyan toner cartridge, then close the front cover.
Remove the magenta toner cartridge, then close the front cover.
Remove the yellow toner cartridge, then close the front cover.
The toner leak prevention sticker could not be wound up.
Install the removed toner cartridge again.
Prepare a cyan toner cartridge.
Prepare a magenta toner cartridge.
Prepare a yellow toner cartridge.
Prepare a black toner cartridge.
Toner in the toner cartridge is running out.
You can continue printing, but at this time you should prepare a new toner cartridge to have it available when needed.
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This message may not be displayed depending on your contract. |
The password does not meet the policy requirements. Change the password.
The entered password violates the password policy.
Enter a password that complies with the password policy. If you do not know the password policy, consult your system administrator.
A toner cartridge that cannot be used with this device has been inserted, so printing is currently unavailable.
A toner cartridge that can be used with the machine has not been loaded.
Load the toner cartridge that can be used with the machine. For instructions on checking the model number of the toner cartridge, see
Replacement Parts.
Printing cannot continue while this message is displayed.
Cannot connect to the server because the time settings of the device and the selected server are not synchronized. Check the settings.
The date and time settings of the machine and the authentication server are different.
Synchronize the date and time settings of the machine and the authentication server.
No Paper
The paper in the paper source has run out.
The paper guides in the paper source are in the wrong position.
Adjust the paper guides according to the edges of the paper. Depending on the cut edge of the paper, multiple sheets of paper may be fed together when printing, which can cause paper jams. This can be reduced by changing the orientation of the loaded paper.
The paper settings differ from the paper that is loaded.
Press
(Status Monitor)
select <Device Status>
<Paper Information> to check the paper setting. If the paper settings are incorrect, match them with the paper that is loaded. The paper loaded in the paper drawers and multi-purpose tray can be set in <Paper Settings> on the <Home> screen.
Specifying Paper Size and TypeThe paper settings of the driver or application differ from the paper that is loaded.
Check the paper settings on the [Printing Preferences] screen of the printer driver, and if the paper settings are incorrect, match them with the paper that is loaded.
Paper of the optimal size selected with Automatic Paper Selection has not been loaded.
Load paper of the displayed size.
<Paper Source Auto Selection> is set to <Off>.
Specify the paper drawer manually.
Paper of a type that cannot be selected with Automatic Paper Selection is loaded.
Specify the paper drawer manually.