Problems with Scanning(Easy Scan)
Frequently Asked Questions about Operations
I Want to Configure More Detailed Settings for Scanning and Sending.
Easy Scan is a function that enables you to scan more quickly and easily. If you want to configure more detailed settings such as specifying the file format or sending to a destination not registered in the Address Book, use <Easy Scan> to perform scanning.
Required pages are not scanned.
Are the settings for scanning blank pages and the back side correct?
If you also want to scan the back side of a 1-sided original or the blank pages of a 2-sided original, select <2-Sided Scan (Book Type)> or <2-Sided Scan (Calendar Type)> in the 2-sided scan settings for <Easy Scan>.
Sending with Easy Scan
Sending with Easy Scan
If the back side of a 2-sided original is not scanned, select <2-Sided Scan (Book Type)> or <2-Sided Scan (Calendar Type)> in the 2-sided scan settings for <Easy Scan>.
Sending with Easy Scan
Sending with Easy Scan
Cannot scan one side of a 2-sided original.
Are the original settings correct?
Size of the scanned document is not as expected.
Is the scan size of the scanned data correct?
Check the scan size of the scanned data, and take action according to the status.
When you place a custom size original, you can select <Free Size> in the scan size setting for <Easy Scan> to scan at the same size as the original.
Sending with Easy Scan
Sending with Easy Scan
When you specify a particular original size or long original, set the original size and use <Scan and Send> to perform scanning.
Loading Paper
Configuring the Detailed Settings When Sending
Loading Paper
Configuring the Detailed Settings When Sending
Scanned document is not in color or black and white as expected.
Are the color settings correct?
Check the color settings.
Sending with Easy Scan
Sending with Easy Scan
When you select [Color] in the color settings for [Easy Scan], the machine scans in color, regardless of the color of the original.
When you specify [Black & White] in the color settings for [Easy Scan], the machine scans in black and white, regardless of the color of the original.