Onscreen Messages

What follows is a list of onscreen message descriptions and corresponding remedies.
<<XXXX>* is restricted. Log in?>
<Adjustment failed.>
<Can not perform. The address has been edited or deleted.>
<Cannot change destination type if registered to a group.>
<Cannot print RX data.>
<Cannot find access point.>
<Cannot send because more than one destination is set.>
<Cannot specify a group.>
<Cannot use Cloud print (Server auth. failed.)>
<Cannot use Cloud print (Server comm. error.)>
<Cannot use Cloud print Check from Remote UI.>
<Cannot use USB hub. Check hub.>
<Cannot write.>
<Cleaning failed.>
<Close front cover.>
<Computer is restricted.>
<Connect computer.>
<Connect the memory media.>
<Could not connect. Check PSK settings.>
<Could not connect. Check security settings.>
<Could not connect. More than one access point was detected.>
<Dept. ID is not set. Register from Remote UI.>
<Incorrect number of characters/invalid characters entered.>
<Incorrect Size/Setting>
<Insert toner cartridge.>
<Memory is full.>
<Memory is full. Enter original type settings again.>
<Memory is full. Scanning canceled. Print?>
<Memory full. Process secure print jobs.>
<Memory Media is restricted.>
<New destinations are restricted. >
<No Paper>
<No registered destinations.>
<No response from host.>
<No response.>
<Number is incorrect. Enter again.>
<Numbers do not match. Enter the numbers again.>
<Open authentication failed. Check WEP settings.>
<Paper jam.>
<Prepare toner cartridge.>
<Printer Memory Full: Status Monitor/Cancel>
<Remote scanning is restricted.>
<Remove paper from output tray.>
<Select paper larger than A4/LTR.>
<Sending from History is restricted.>
<Set encryption to Auto.>
<Shared Key auth. failed. Check WEP settings.>
<Turn the main power ON. If problem persists contact dealer or service rep.>
<Unsupported USB device is connected. Check USB device.>
<WEP key is not set correctly. Check WEP settings.>
<Wireless connection failed.>
<WPS connection failed.>
<You can only forward to destinations registered in the address book.>
<<XXXX>* is restricted. Log in?>
*
The following are displayed for <XXXX>.
Copying
Printing
Faxing
Scanning
Problem
Usable functions are limited due to management of Department ID.
Action
Department ID Management settings must be changed. Contact your administrator for more information.
<Adjustment failed.>
Problem 1
Appropriate paper that is required for correction is not loaded in a paper drawer.
Action
Load plain or recycled A4 or Letter size paper in the paper drawer.
Problem 2
An adjustment image that is required for correction is not placed on the platen glass correctly.
Action
Place the adjustment image on the platen glass with the print side face down and the black stripe toward the left side of the machine.
Problem 3
Paper jammed during correction.
Action
Remove the jammed paper, and perform correction again.
Problem 4
The amount of toner required for correction is insufficient.
Action
Replace with a new toner cartridge.
<Can not perform. The address has been edited or deleted.>
Problem
Tried to edit or delete a destination from the machine, but it was already edited or deleted from Remote UI.
Action
Confirm destination again.
<Cannot change destination type if registered to a group.>
Problem
A selected destination could not be edited because it was registered to Group Dial.
Action
To change the type of destination that is registered to Group Dial, first delete the registered destination from Group Dial. Next, change the destination type, and then register the destination to Group Dial again.
<Cannot print RX data.>
Problem
Printing the receive fax data is not available due to the following reasons:
Toner cartridge needs to be replaced soon.
Toner cover is open.
Toner cartridge is not installed.
No paper
Paper is jammed.
Printing is not available due to any kind of error.
Other printing job is running.
Action
If an error message is shown, follow the onscreen instructions.
<Cannot find access point.>
Problem 1
When setting up using the WPS function, the machine could not detect wireless LAN router or access points.
Action
Repeat the setup again using the WPS function.
Push Button Mode: Press the WPS button within two minutes from the start of the search for an access point.
"Setting the Machine Using WPS (Push Button Mode)"
PIN code mode: Enter the PIN code from a computer to the wireless LAN router or access point within 10 minutes of the start of the search for an access point.
"Setting the Machine Using WPS (PIN Code Mode)"
 "Entering the PIN Code in the Wireless LAN Router/Access Point"
For details on how to push the WPS button or to enter PIN code, refer to the instruction manual for your wireless LAN routers and/or access points or contact their manufactures.
Problem 2
The connection method was not selected correctly.
Action
Select the correct method and connect again.
Problem 3
The SSID of the wireless LAN router or access point was not entered correctly using the manual input settings.
Action
Enter the SSID and network key again correctly.
*
The SSID and network key may be located on your wireless LAN router. For details, refer to the instruction manual for your wireless LAN routers, or contact their manufacturers.
Problem 4
Network problems are preventing the machine from detecting the wireless LAN router or access point.
Action
Check network connection.
If the access point cannot be determined even after checking the network connection, check the security settings on the wireless LAN router or access point.
<Cannot send because more than one destination is set.>
Problem
You are restricted to send a fax to multiple destinations simultaneously.
Action
You need to disable the restriction. Contact your administrator for more information.
<Cannot specify a group.>
Problem
A group was specified as the destination after the Hook key has been pressed.
Action
Do not press the Hook key when specifying a group destination.
<Cannot use Cloud print (Server auth. failed.)>
Problem
Cloud Print is unavailable due to server authentication failure.
Action 1
Check whether the date and time settings are correctly specified.
Action 2
Check whether the CA certificate has expired. If expired, log on to the Remote UI in System Manager Mode and install a CA certificate.
<Cannot use Cloud print (Server comm. error.)>
Problem
Cloud Print is unavailable due to an error.
Action 1
Check whether the machine is properly installed and correctly connected to the network.
Action 2
A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether port 5222 is available with your computer.
Action 3
If using a proxy server on the network, check whether the proxy settings for the proxy server and this machine are correct. Contact your network administrator for more information.
<Cannot use Cloud print Check from Remote UI.>
Problem
Cloud Print is unavailable due to an error.
Action 1
Check whether you are using a valid Google account.
Action 2
Check whether the machine is properly registered to Google Cloud Print from Remote UI.
<Cannot use USB hub. Check hub.>
Problem
USB memory is connected via a USB hub.
Action
Connect supported USB memory directly to this machine.
<Cannot write.>
Problem 1
The memory media was disconnected while it was being written to, and writing failed.
Action
Check to see if the memory media was disconnected, and try writing again.
Problem 2
An error occurs when transferring images to memory media, and images cannot be transferred normally. (It is possible that the connected memory media is formatted with an unsupported file system.)
Action
Check the status of the memory media and whether it is formatted with a file system that is supported by the machine (FAT16 or FAT32). After checking, try again.
<Cleaning failed.>
Problem 1
A paper jam occurred while the fixing unit was being cleaned.
Action
Clear the paper jam and reload paper.
Problem 2
The toner became nearly empty while the fixing unit was being cleaned.
Action
See the following to view the onscreen instructions and fix the problem.
<Close front cover.>
Problem
The front cover is not completely closed.
Action
Check to make sure that the front cover is completely closed.
<Computer is restricted.>
Problem
Scanning that is operated by using a computer is disabled in the Department ID Management.
Action
Log on to the Remote UI in System Manager Mode, display the edit screen of the corresponding Department ID, and select the [Allow Scan Jobs with Unknown IDs] check box.
<Connect computer.>
Problem 1
Your computer is not connected to the machine when you try to scan a document from it.
Action
Connect the computer.
Problem 2
The scanner is not registered in MF Network Scan Utility.
Action
Register the scanner.
Problem 3
The scanner driver is not installed correctly.
Action
Uninstall the scanner driver and install it again.
<Connect the memory media.>
Problem
Cannot save scanned data to USB memory. USB memory is not connected.
Action
Connect a supported USB memory.
<Could not connect. Check PSK settings.>
Problem
The network key (PSK) for the wireless LAN router or access point is not setup in the machine correctly.
Action1
Check the wireless LAN or access point you are using, enter the correct network key (PSK) and repeat the setup again.
For information on how to check the network key (PSK), refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.
Action2
If the network key (PSK) is correct, check the network connection.
<Could not connect. Check security settings.>
Problem
Connection failed because settings for your wireless LAN routers and/or access points are different from security settings of the machine.
Action
Check the security settings of the wireless LAN router or access point, and repeat the setup again.
<Could not connect. More than one access point was detected.>
Problem
Other wireless LAN routers or access points within connection range were detected.
Multiple wireless LAN routers and/or access points cannot be connected simultaneously by holding down their respective WPS buttons.
Action
Wait for a while and try again.
<Dept. ID is not set. Register from Remote UI.>
Problem
Attempted to enable <Dept. ID Management On/Off>, but no department IDs are registered.
Action
Register the Dept. ID from the Remote UI.
<Incorrect number of characters/invalid characters entered.>
Problem
The network key (WPA/WPA2-PSK, WEP key) for the wireless LAN router or access point is not setup in the machine correctly.
Action 1
Check the wireless LAN or access point you are using, enter the correct network key(WPA/WPA2-PSK, WEP key) and repeat the setup again.
For information on how to check the network key (WPA/WPA2-PSK, WEP key), refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.
Action 2
Check the network connection.
<Incorrect Size/Setting>
Problem
The correct paper size is not specified.
Action
See the following to check how to fix the problem.
<Insert toner cartridge.>
Problem
The toner cartridge is not set correctly, or the toner cartridge may be faulty.
Action
Set the toner cartridge again. If the message still appears, the toner cartridge may be faulty. Contact your local authorized Canon dealer or the Canon help line.
<Memory is full.>
Problem 1
A fax could not be sent or received, or a document could not be scanned due to insufficient memory space.
Action 1
If there are jobs waiting to be sent or printed, wait for all these jobs to be completed.
Action 2
Print, send, or delete jobs stored in memory.
Action 3
If sending a document with many pages, divide it into multiple sections.
Action 4
If sending a fax, reduce the resolution to scan the document.
Action 5
If scanning, change the file format to reduce its file size.
Problem 2
A scanned document could not be stored to a USB memory device due to insufficient memory space.
Action
Delete unnecessary data to free space in the USB memory device, or connect a different USB memory device.
<Memory is full. Enter original type settings again.>
Problem
You cannot copy your document as memory became full in the middle of processing it.
Action
Set <Original Type> to <Text/Photo> before you make a copy.
<Memory is full. Scanning canceled. Print?>
Problem 1
Failed to scan the documents because of the shortage of memory capacity.
Action 1
Print the pages successfully scanned or cancel the job.
Action 2
Split the job into smaller subsets before you copy.
Problem 2
Your copy job is collated so all the pages cannot be scanned.
Action 1
Print the pages successfully scanned or cancel the job.
Action 2
Split the job into smaller subsets or set <Original Type> to <Text/Photo> before you make a copy.
<Memory full. Process secure print jobs.>
Problem
Memory has become full with unprinted secure print jobs.
Action
Print secure print documents stored in memory.
<Memory Media is restricted.>
Problem 1
Saving scanned data to USB memory is restricted.
Action
The setting needs to be changed in order to save to USB memory. Contact your administrator for more information.
Problem 2
The function that prints files in a USB memory device is disabled.
Action
Set <USB Direct Print On/Off> to <On>.
<New destinations are restricted. >
Problem 1
The current settings do not allow you to specify new destinations.
Action
If you want to specify new destinations, you need to disable the setting. Contact your administrator for more information.
Problem 2
The current settings do not allow you to register new destinations or edit the destinations registered in the address book or one-touch keys.
Action
If you want to register new destinations or edit the registered destinations, you need to change the setting. Contact your administrator for more information.
<No Paper>
Problem 1
There is no paper in the paper drawer or multi-purpose tray.
Action
Load paper.
Problem 2
The paper size specified to print a report or list is not appropriate.
Action
Set the paper size to <A4> or <LTR> to print a report or list and load the paper size specified into the paper drawer or multi-purpose tray.
Problem 3
When receiving a fax, the appropriate paper size is not specified.
Action
Set the appropriate paper size and type to print a received document.
The following paper sizes and types are available for printing a received document.
Available paper size: A4, LTR
Available paper type: Plain, Plain L, Recycled paper, Color paper
<No registered destinations.>
Problem
No destination is registered in the one-touch key or coded dial code that you pressed.
Action
Register a destination.
<No response from host.>
Problem
The machine was found unconnected to the network when checking.
Action
Connect the machine to the network and properly configure the connection.
See the Getting Started.
<No response.>
Problem
The recipient's machine did not respond within 35 seconds.
Action
Contact the recipient and ask them to send the fax again. After you confirm the beep, select <Start Receiving> and press [OK].
<Number is incorrect. Enter again.>
Problem
You entered an incorrect Department ID and PIN.
Action
Enter the correct numbers. For details, see the following.
<Numbers do not match. Enter the numbers again.>
Problem
The number that you entered for confirmation does not match the number that you first entered. This message appears when <Fax No. Confirmation Re-Entry> in <Restrict TX Function> in <System Settings> is set to <On>.
Action
Make sure to enter the same number.
<Open authentication failed. Check WEP settings.>
Problem 1
Connection failed because the machine uses "open system" authentication while the wireless LAN router or access point used is set to "Shared Key" authentication.
Action
Change the WEP authentication method on the machine to <Shared Key> accordingly and configure the settings manually.
For information on how to check the network key (WEP key), refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.
Problem 2
The connection failed because the machine restricted the MAC address and the MAC address filtering was set with the wireless LAN router or access point you are using.
Action
Change the MAC address for the machine and the computer you are using to the allowed settings.
For information on how to set MAC address filtering, refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.
<Paper jam.>
Problem
Paper is jammed somewhere inside the machine.
Action
Clear the paper jam and load paper and the document again.
<Prepare toner cartridge.>
Problem
The toner cartridge needs a replacement soon.
Action
Shake the toner cartridge to evenly distribute the toner inside the cartridge.
Prepare a new toner cartridge for the impending replacement.
We recommend that the toner cartridge be replaced when printing high-volume documents.
<Printer Memory Full: Status Monitor/Cancel>
Problem
The memory became full of print data that could not be printed due to errors.
Action
Cancel printing of the documents with errors or print the documents by selecting <Skip Error>.
<Remote scanning is restricted.>
Problem
Scanning that is operated by using a computer is disabled in the Department ID Management.
Action
Log on to the Remote UI in System Manager Mode, display the edit screen of the corresponding Department ID, and select the [Allow Scan Jobs with Unknown IDs] check box.
<Remove paper from output tray.>
Problem
The output paper is backed up in the output tray.
Action
Remove output paper from output tray.
<Select paper larger than A4/LTR.>
Problem
A paper size smaller than A4/LTR is selected to copy ID cards.
Action
Specify A4 or LTR sized paper.
<Sending from History is restricted.>
Problem
You are restricted to use the auto redial function.
Action 1
Redial the number manually.
Action 2
If you want to use the auto redial function, you need to change the setting. Contact your administrator for more information.
<Set encryption to Auto.>
Problem
Connection failed because the machine uses "AES-CCMP" authentication while the wireless LAN router or access point used is set to "TKIP" authentication.
Action
Change so that the WPA/WPA2-PSK encryption on the wireless LAN router or access point will become "AES-CCMP", and repeat setup again.
For information on how to change encryption method, refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.
If you do not change the wireless LAN routers or access points setup, change WPA/WPA2-PSK encryption method for the machine to <Auto> (TKIP or AES-CCMP) and reconfigure them.
<Shared Key auth. failed. Check WEP settings.>
Problem 1
The network key (WEP key) for the wireless LAN router is not set up in the machine correctly.
Action
Check the network key (the WEP key) of the wireless router, and set it to the machine again.
Connect again by selecting a wireless router or by manually changing the WEP authentication method to <Open System>.
Problem 2
The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System".
Action
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
<Turn the main power ON. If problem persists contact dealer or service rep.>
Problem
An error has occurred with the machine.
Action
Turn OFF the power switch, wait 10 seconds, and turn it back ON. If the problem persists, turn OFF the power switch, disconnect the power cord, and contact your local authorized Canon dealer or the Canon help line.
Be sure to provide the displayed <Ennn-nnnn>.
<Unsupported USB device is connected. Check USB device.>
Problem
Unsupported USB memory or other USB device is connected.
Action
Connect a supported USB memory.
<WEP key is not set correctly. Check WEP settings.>
Problem 1
The network key (WEP key) for the wireless LAN router or access point is not setup in the machine correctly.
Action
Check the wireless LAN or access point you are using, enter the correct network key (WEP key) and repeat the setup again.
For information on how to check the network key (WEP key), refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.
Problem 2
Connection failed because the machine uses <Shared Key> authentication while the wireless LAN router or access point used is set to "Open System" authentication.
Action
Change the WEP authentication method on the wireless LAN router or access point to "Shared Key" and configure the settings again.
For information on how to change authentication method, refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.
If you do not change the wireless LAN routers or access points setup, change the WEP authentication method on the machine to <Open System> and repeat the setup again.
<Wireless connection failed.>
Problem
An error occurred with the machine during setup resulting in communication failure.
Action 1
Turn OFF the machine and turn it back ON, and then repeat the setup again.
Action 2
Check network connection.
If the access point cannot be determined even after checking the network connection, check the security settings on the wireless LAN router or access point.
<WPS connection failed.>
Problem
An error occurred while performing setup using the WPS function resulting in failure to connect.
Action
Wait for a while, and set again. If you still cannot connect, check whether the wireless LAN router that you are using supports WPS function.
WPS supported
Check whether you can connect to the network.
WPS not supported
Set up the machine manually.
<You can only forward to destinations registered in the address book.>
Problem
You attempted to forward the document stored in memory to a destination that is not registered in the address book.
Action
Register a destination in the address book.
0H5S-0L1