Onscreen Messages

What follows is a list of onscreen message descriptions and corresponding remedies.

<<XXXX>* is restricted. Log in?>

*	The following are displayed for <XXXX>.

Copying

Printing

Faxing

Scanning

Problem	Usable functions are limited due to management of Department ID.
Action	Department ID Management settings must be changed. Contact your administrator for more information.

<Adjustment failed.>

Problem 1	Appropriate paper that is required for correction is not loaded in a paper drawer.
Action	Load plain or recycled A4 or Letter size paper in the paper drawer. "Loading Paper" "Setting the Paper Size and Type"
Problem 2	An adjustment image that is required for correction is not placed on the platen glass correctly.
Action	Place the adjustment image on the platen glass with the print side face down and the black stripe toward the left side of the machine. "Correcting Copy Images"
Problem 3	Paper jammed during correction.
Action	Remove the jammed paper, and perform correction again. "Clearing Jams" "Loading Paper"
Problem 4	The amount of toner required for correction is insufficient.
Action	Replace with a new toner cartridge. "Replacing Toner Cartridges"

<Can not perform. The address has been edited or deleted.>

Problem	Tried to edit or delete a destination from the machine, but it was already edited or deleted from Remote UI.
Action	Confirm destination again.

<Cannot change destination type if registered to a group.>

Problem	A selected destination could not be edited because it was registered to Group Dial.
Action	To change the type of destination that is registered to Group Dial, first delete the registered destination from Group Dial. Next, change the destination type, and then register the destination to Group Dial again. "Registering and Editing Destinations for Group Dialing"

<Cannot print RX data.>

Problem	Printing the receive fax data is not available due to the following reasons: Toner cartridge needs to be replaced soon. Toner cover is open. Toner cartridge is not installed. No paper Paper is jammed. Printing is not available due to any kind of error. Other printing job is running.
Action	If an error message is shown, follow the onscreen instructions.

<Cannot find access point.>

Problem 1

When setting up using the WPS function, the machine could not detect wireless LAN router or access points.

Action

Repeat the setup again using the WPS function.

Push Button Mode: Press the WPS button within two minutes from the start of the search for an access point.

"Setting the Machine Using WPS (Push Button Mode)"

PIN code mode: Enter the PIN code from a computer to the wireless LAN router or access point within 10 minutes of the start of the search for an access point.

"Setting the Machine Using WPS (PIN Code Mode)"

"Entering the PIN Code in the Wireless LAN Router/Access Point"

For details on how to push the WPS button or to enter PIN code, refer to the instruction manual for your wireless LAN routers and/or access points or contact their manufactures.

Problem 2

The connection method was not selected correctly.

Action

Select the correct method and connect again.

"Checking the SSID or Network Key of the Wireless LAN Router/Access Point"

"Setting by Manually Entering SSID"

Problem 3

The SSID of the wireless LAN router or access point was not entered correctly using the manual input settings.

Action

Enter the SSID and network key again correctly.

*	The SSID and network key may be located on your wireless LAN router. For details, refer to the instruction manual for your wireless LAN routers, or contact their manufacturers.

Problem 4

Network problems are preventing the machine from detecting the wireless LAN router or access point.

Action

Check network connection.

"Checking Network Connection (Wireless LAN)"

If the access point cannot be determined even after checking the network connection, check the security settings on the wireless LAN router or access point.

"When security settings on the wireless LAN router/access point are changed"

<Cannot send because more than one destination is set.>

Problem	You are restricted to send a fax to multiple destinations simultaneously.
Action	You need to disable the restriction. Contact your administrator for more information. "Restricting Sequential Broadcasts"

<Cannot specify a group.>

Problem	A group was specified as the destination after the Hook key has been pressed.
Action	Do not press the Hook key when specifying a group destination. "Basic Procedures for Sending Faxes"

<Cannot use Cloud print (Server auth. failed.)>

Problem	Cloud Print is unavailable due to server authentication failure.
Action 1	Check whether the date and time settings are correctly specified. "Setting the Current Date and Time"
Action 2	Check whether the CA certificate has expired. If expired, log on to the Remote UI in System Manager Mode and install a CA certificate. "Specifying Keys and Certificates/CA Certificates"

<Cannot use Cloud print (Server comm. error.)>

Problem	Cloud Print is unavailable due to an error.
Action 1	Check whether the machine is properly installed and correctly connected to the network. "Connecting to Wired LAN" "Connecting to Wireless LAN "
Action 2	A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether port 5222 is available with your computer.
Action 3	If using a proxy server on the network, check whether the proxy settings for the proxy server and this machine are correct. Contact your network administrator for more information.

<Cannot use Cloud print Check from Remote UI.>

Problem	Cloud Print is unavailable due to an error.
Action 1	Check whether you are using a valid Google account.
Action 2	Check whether the machine is properly registered to Google Cloud Print from Remote UI. "Preparing for Using Google Cloud Print"

<Cannot use USB hub. Check hub.>

Problem	USB memory is connected via a USB hub.
Action	Connect supported USB memory directly to this machine. "Before Using USB Memory Device"

<Cannot write.>

Problem 1	The memory media was disconnected while it was being written to, and writing failed.
Action	Check to see if the memory media was disconnected, and try writing again.
Problem 2	An error occurs when transferring images to memory media, and images cannot be transferred normally. (It is possible that the connected memory media is formatted with an unsupported file system.)
Action	Check the status of the memory media and whether it is formatted with a file system that is supported by the machine (FAT16 or FAT32). After checking, try again.

<Cleaning failed.>

Problem 1	A paper jam occurred while the fixing unit was being cleaned.
Action	Clear the paper jam and reload paper. "Clearing Jams" "Loading Paper"
Problem 2	The toner became nearly empty while the fixing unit was being cleaned.
Action	See the following to view the onscreen instructions and fix the problem. "Replacing the Toner Cartridge"

<Close front cover.>

Problem	The front cover is not completely closed.
Action	Check to make sure that the front cover is completely closed.

<Computer is restricted.>

Problem	Scanning that is operated by using a computer is disabled in the Department ID Management.
Action	Log on to the Remote UI in System Manager Mode, display the edit screen of the corresponding Department ID, and select the [Allow Scan Jobs with Unknown IDs] check box. "Specifying Whether or Not to Receive a Print Job from an Unknown ID"

<Connect computer.>

Problem 1	Your computer is not connected to the machine when you try to scan a document from it.
Action	Connect the computer.
Problem 2	The scanner is not registered in MF Network Scan Utility.
Action	Register the scanner. "Registering the Scanner in MF Network Scan Utility"
Problem 3	The scanner driver is not installed correctly.
Action	Uninstall the scanner driver and install it again. "MF Driver Installation Guide"

<Connect the memory media.>

Problem	Cannot save scanned data to USB memory. USB memory is not connected.
Action	Connect a supported USB memory. "Before Using USB Memory Device"

<Could not connect. Check PSK settings.>

Problem

The network key (PSK) for the wireless LAN router or access point is not setup in the machine correctly.

Action1

Check the wireless LAN or access point you are using, enter the correct network key (PSK) and repeat the setup again.

"Setting by Manually Selecting an Access Point"

"Setting by Manually Entering SSID"

For information on how to check the network key (PSK), refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.

Action2

If the network key (PSK) is correct, check the network connection.

"Checking Network Connection (Wireless LAN)"

<Could not connect. Check security settings.>

Problem	Connection failed because settings for your wireless LAN routers and/or access points are different from security settings of the machine.
Action	Check the security settings of the wireless LAN router or access point, and repeat the setup again. "Setting by Manually Entering SSID"

<Could not connect. More than one access point was detected.>

Problem	Other wireless LAN routers or access points within connection range were detected. Multiple wireless LAN routers and/or access points cannot be connected simultaneously by holding down their respective WPS buttons.
Action	Wait for a while and try again. "Setting the Machine Using WPS (Push Button Mode)"

<Dept. ID is not set. Register from Remote UI.>

Problem	Attempted to enable <Dept. ID Management On/Off>, but no department IDs are registered.
Action	Register the Dept. ID from the Remote UI. "Specifying the Setting for Department ID Management"

<Incorrect number of characters/invalid characters entered.>

Problem

The network key (WPA/WPA2-PSK, WEP key) for the wireless LAN router or access point is not setup in the machine correctly.

Action 1

Check the wireless LAN or access point you are using, enter the correct network key(WPA/WPA2-PSK, WEP key) and repeat the setup again.

"Setting by Manually Selecting an Access Point"

"Setting by Manually Entering SSID"

For information on how to check the network key (WPA/WPA2-PSK, WEP key), refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.

Action 2

Check the network connection.

"Checking Network Connection (Wireless LAN)"

<Incorrect Size/Setting>

Problem	The correct paper size is not specified.
Action	See the following to check how to fix the problem. "When <Incorrect Size/Setting> Appears"

<Insert toner cartridge.>

Problem	The toner cartridge is not set correctly, or the toner cartridge may be faulty.
Action	Set the toner cartridge again. If the message still appears, the toner cartridge may be faulty. Contact your local authorized Canon dealer or the Canon help line. "Replacing the Toner Cartridge"

<Memory is full.>

Problem 1	A fax could not be sent or received, or a document could not be scanned due to insufficient memory space.
Action 1	If there are jobs waiting to be sent or printed, wait for all these jobs to be completed.
Action 2	Print, send, or delete jobs stored in memory. "Managing Faxes Stored in Memory"
Action 3	If sending a document with many pages, divide it into multiple sections.
Action 4	If sending a fax, reduce the resolution to scan the document. "Changing the Scan Settings (Fax)"
Action 5	If scanning, change the file format to reduce its file size. "Changing the Scan Settings (Saving to USB Memory Device)"
Problem 2	A scanned document could not be stored to a USB memory device due to insufficient memory space.
Action	Delete unnecessary data to free space in the USB memory device, or connect a different USB memory device.

<Memory is full. Enter original type settings again.>

Problem	You cannot copy your document as memory became full in the middle of processing it.
Action	Set <Original Type> to <Text/Photo> before you make a copy. "Selecting the Document Type"

<Memory is full. Scanning canceled. Print?>

Problem 1	Failed to scan the documents because of the shortage of memory capacity.
Action 1	Print the pages successfully scanned or cancel the job.
Action 2	Split the job into smaller subsets before you copy.
Problem 2	Your copy job is collated so all the pages cannot be scanned.
Action 1	Print the pages successfully scanned or cancel the job.
Action 2	Split the job into smaller subsets or set <Original Type> to <Text/Photo> before you make a copy. "Selecting the Document Type"

<Memory full. Process secure print jobs.>

Problem	Memory has become full with unprinted secure print jobs.
Action	Print secure print documents stored in memory. "Entering PIN for Printing (Secure Printing) "

<Memory Media is restricted.>

Problem 1	Saving scanned data to USB memory is restricted.
Action	The setting needs to be changed in order to save to USB memory. Contact your administrator for more information. "Restricting Storing of Data in Memory Media"
Problem 2	The function that prints files in a USB memory device is disabled.
Action	Set <USB Direct Print On/Off> to <On>. "Restricting Printing of Data in Memory Media"

<New destinations are restricted. >

Problem 1	The current settings do not allow you to specify new destinations.
Action	If you want to specify new destinations, you need to disable the setting. Contact your administrator for more information. "Restricting Destinations that Can Be Specified"
Problem 2	The current settings do not allow you to register new destinations or edit the destinations registered in the address book or one-touch keys.
Action	If you want to register new destinations or edit the registered destinations, you need to change the setting. Contact your administrator for more information. "Restricting Destinations that Can Be Specified"

<No Paper>

Problem 1	There is no paper in the paper drawer or multi-purpose tray.
Action	Load paper. "Loading Paper"
Problem 2	The paper size specified to print a report or list is not appropriate.
Action	Set the paper size to <A4> or <LTR> to print a report or list and load the paper size specified into the paper drawer or multi-purpose tray. "Loading Paper" "Setting the Paper Size and Type"
Problem 3	When receiving a fax, the appropriate paper size is not specified.
Action	Set the appropriate paper size and type to print a received document. The following paper sizes and types are available for printing a received document. Available paper size: A4, LTR Available paper type: Plain, Plain L, Recycled paper, Color paper

<No registered destinations.>

Problem	No destination is registered in the one-touch key or coded dial code that you pressed.
Action	Register a destination. "Registering and Editing One-Touch Keys" "Registering and Editing Coded Dial Codes"

<No response from host.>

Problem	The machine was found unconnected to the network when checking.
Action	Connect the machine to the network and properly configure the connection. See the Getting Started.

<No response.>

Problem	The recipient's machine did not respond within 35 seconds.
Action	Contact the recipient and ask them to send the fax again. After you confirm the beep, select <Start Receiving> and press [OK].

<Number is incorrect. Enter again.>

Problem	You entered an incorrect Department ID and PIN.
Action	Enter the correct numbers. For details, see the following. "Specifying the Setting for Department ID Management"

<Numbers do not match. Enter the numbers again.>

Problem	The number that you entered for confirmation does not match the number that you first entered. This message appears when <Fax No. Confirmation Re-Entry> in <Restrict TX Function> in <System Settings> is set to <On>.
Action	Make sure to enter the same number.

<Open authentication failed. Check WEP settings.>

Problem 1

Connection failed because the machine uses "open system" authentication while the wireless LAN router or access point used is set to "Shared Key" authentication.

Action

Change the WEP authentication method on the machine to <Shared Key> accordingly and configure the settings manually.

"Setting by Manually Entering SSID"

For information on how to check the network key (WEP key), refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.

Problem 2

The connection failed because the machine restricted the MAC address and the MAC address filtering was set with the wireless LAN router or access point you are using.

Action

Change the MAC address for the machine and the computer you are using to the allowed settings.

For information on how to set MAC address filtering, refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.

<Paper jam.>

Problem	Paper is jammed somewhere inside the machine.
Action	Clear the paper jam and load paper and the document again. "Clearing Jams" "Loading Paper" "Placing Documents"

<Prepare toner cartridge.>

Problem	The toner cartridge needs a replacement soon.
Action	Shake the toner cartridge to evenly distribute the toner inside the cartridge. "Before Replacing the Toner Cartridge" Prepare a new toner cartridge for the impending replacement. We recommend that the toner cartridge be replaced when printing high-volume documents. "Replacing the Toner Cartridge"

<Printer Memory Full: Status Monitor/Cancel>

Problem	The memory became full of print data that could not be printed due to errors.
Action	Cancel printing of the documents with errors or print the documents by selecting <Skip Error>.

<Remote scanning is restricted.>

Problem	Scanning that is operated by using a computer is disabled in the Department ID Management.
Action	Log on to the Remote UI in System Manager Mode, display the edit screen of the corresponding Department ID, and select the [Allow Scan Jobs with Unknown IDs] check box. "Specifying Whether or Not to Receive a Print Job from an Unknown ID"

<Remove paper from output tray.>

Problem	The output paper is backed up in the output tray.
Action	Remove output paper from output tray.

<Select paper larger than A4/LTR.>

Problem	A paper size smaller than A4/LTR is selected to copy ID cards.
Action	Specify A4 or LTR sized paper. "For the Paper Drawer"

<Sending from History is restricted.>

Problem	You are restricted to use the auto redial function.
Action 1	Redial the number manually.
Action 2	If you want to use the auto redial function, you need to change the setting. Contact your administrator for more information. "Restricting Sending from Job History"

<Set encryption to Auto.>

Problem

Connection failed because the machine uses "AES-CCMP" authentication while the wireless LAN router or access point used is set to "TKIP" authentication.

Action

Change so that the WPA/WPA2-PSK encryption on the wireless LAN router or access point will become "AES-CCMP", and repeat setup again.

"Setting by Manually Selecting an Access Point"

"Setting by Manually Entering SSID"

For information on how to change encryption method, refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.

If you do not change the wireless LAN routers or access points setup, change WPA/WPA2-PSK encryption method for the machine to <Auto> (TKIP or AES-CCMP) and reconfigure them.

"Setting by Manually Entering SSID"

<Shared Key auth. failed. Check WEP settings.>

Problem 1	The network key (WEP key) for the wireless LAN router is not set up in the machine correctly.
Action	Check the network key (the WEP key) of the wireless router, and set it to the machine again. "Checking the SSID or Network Key of the Wireless LAN Router/Access Point" Connect again by selecting a wireless router or by manually changing the WEP authentication method to <Open System>. "Setting by Manually Entering SSID"
Problem 2	The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System".
Action	Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer. "Setting by Manually Selecting an Access Point" "Setting by Manually Entering SSID"

<Turn the main power ON. If problem persists contact dealer or service rep.>

Problem	An error has occurred with the machine.
Action	Turn OFF the power switch, wait 10 seconds, and turn it back ON. If the problem persists, turn OFF the power switch, disconnect the power cord, and contact your local authorized Canon dealer or the Canon help line. Be sure to provide the displayed <Ennn-nnnn>.

<Unsupported USB device is connected. Check USB device.>

Problem	Unsupported USB memory or other USB device is connected.
Action	Connect a supported USB memory. "Summary of Media Printing" "Before Using USB Memory Device"

<WEP key is not set correctly. Check WEP settings.>

Problem 1

The network key (WEP key) for the wireless LAN router or access point is not setup in the machine correctly.

Action

Check the wireless LAN or access point you are using, enter the correct network key (WEP key) and repeat the setup again.

"Setting by Manually Entering SSID"

For information on how to check the network key (WEP key), refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.

Problem 2

Connection failed because the machine uses <Shared Key> authentication while the wireless LAN router or access point used is set to "Open System" authentication.

Action

Change the WEP authentication method on the wireless LAN router or access point to "Shared Key" and configure the settings again.

"Setting by Manually Selecting an Access Point"

"Setting by Manually Entering SSID"

For information on how to change authentication method, refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.

If you do not change the wireless LAN routers or access points setup, change the WEP authentication method on the machine to <Open System> and repeat the setup again.

"Setting by Manually Entering SSID"

<Wireless connection failed.>

Problem	An error occurred with the machine during setup resulting in communication failure.
Action 1	Turn OFF the machine and turn it back ON, and then repeat the setup again.
Action 2	Check network connection. "Wireless LAN Troubles " If the access point cannot be determined even after checking the network connection, check the security settings on the wireless LAN router or access point. "When security settings on the wireless LAN router/access point are changed"

<WPS connection failed.>

Problem	An error occurred while performing setup using the WPS function resulting in failure to connect.
Action	Wait for a while, and set again. If you still cannot connect, check whether the wireless LAN router that you are using supports WPS function. WPS supported Check whether you can connect to the network. "Check Wireless LAN Information " WPS not supported Set up the machine manually. "Setting by Manually Selecting an Access Point"

<You can only forward to destinations registered in the address book.>

Problem	You attempted to forward the document stored in memory to a destination that is not registered in the address book.
Action	Register a destination in the address book. "Registering Destinations in the Address Book"