Error Codes

An error code is a 3-digit code recorded in the error log when an error occurs.

You can view the code in the following reports and log:

Error codes

Error send report

Error receive report

Job history displayed on the system status screen

For more information on the reports, refer to the following.

"Printing the Report Automatically (iR 1133iF Only)"

What follows is a list of error code descriptions and corresponding remedies.

#001

Problem	A document jams in the feeder.
Action	Remove the jammed document. "Document Jams in the Feeder (iR 1133iF/iR 1133A Only)"

#003

Problem	A fax could not be sent or received due to its large data size.
Action	When sending a fax: Reduce the resolution, and scan the document. "Changing the Scan Settings (Fax)" When receiving a fax: Ask the sender to divide the document into multiple sections or reduce the resolution before sending.

#005

Problem	A fax could not be sent because the recipient’s machine did not respond within the time limit.
Action	When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine status, or wait for a while and send the fax again. When sending the fax overseas, insert pauses in the fax number. "Sending a Fax Abroad (Adding Pauses)"

#012

Problem	A fax could not be sent because the recipient's machine ran out of paper.
Action	Ask the recipient to reload paper.

#018

Problem	A fax could not be sent since the recipient's machine did not respond because the line was busy or for other reasons.
Action	When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine status, or wait for a while and send the fax again. When sending the fax overseas, insert pauses in the fax number. "Sending a Fax Abroad (Adding Pauses)"

#022

Problem 1	Sending of a fax from a computer is disabled.
Action	To send a fax from a computer, you need to set <Allow Fax Driver TX> to <On>. For more information, contact your administrator. "Restricting to Send Faxes from Your Computer "
Problem 2	A fax could not be forwarded because the specified destination was deleted from the Address Book.
Action	Register the forwarding destination again. If the document not forwarded with an error is still in memory, you can send it again. "Registering Destinations in the Address Book" "Forwarding Fax Documents"

#037

Problem	The machine memory is full.
Action 1	If a sending or printing job is queued, wait until the job is completed.
Action 2	If a received document is stored to memory, print or delete it. "Managing Faxes Stored in Memory"
Action 3	If sending a document with many pages, divide it into multiple sections.
Action 4	If sending a fax, reduce the resolution to scan the document. "Changing the Scan Settings (Fax)"

#099

Problem	Printing, sending, or receiving was canceled.
Action	When you cancel an operation, this error code is displayed, but this is not abnormal. Print, send, or receive documents again as necessary.

#401

Problem	A scanned document could not be stored to a USB memory device due to insufficient memory space.
Action	Delete unnecessary data to free space in the USB memory device or connect a different USB memory device.

#404

Problem	Tried to save a document to USB memory, but writing to the USB memory is restricted.
Action	USB memory with a security function cannot be used. If the USB memory setting does not to allow writing, cancel the setting and try to save the document again.

#406

Problem	A scanned document could not be stored to a USB memory device due to an error.
Action 1	Remove the USB memory device, and insert it again. "Basic Scan Flow (Saving to USB Memory Device)"
Action 2	Reduce the number of pages in the scan original.
Action 3	Make sure that USB memory is formatted with a file system that is supported by the machine (FAT16 or FAT32).

#408

Problem 1	USB memory was disconnected while being read from, and reading failed.
Action	Check if USB memory is disconnected, and try reading again. "Printing Fundamentals (USB Memory)"
Problem 2	An error occurs when reading or accessing images on USB memory, and images cannot be read normally.
Action	Check USB memory status, and then repeat the operation.
Problem 3	The connected USB memory is formatted with an unsupported file system.
Action	Make sure that the USB memory is formatted with a file system that is supported by the machine (FAT16 or FAT32).

#701

Problem 1	Authentication failed because an incorrect Department ID or PIN was entered when the Department ID Management was activated.
Action	Enter the correct Department ID and PIN. "Necessary Operations in Department ID Management"
Problem 2	Continuing operating without entering a Department ID was attempted even though unknown-ID jobs were disabled.
Action	Operate again after enabling “functions that permit operations without a Department ID” (unknown-ID jobs) in System Manager Mode in Remote UI. "Specifying Whether or Not to Receive a Print Job from an Unknown ID"

#703

Problem	Data could not be written because the memory space that was allocated for images was full when sending an e-mail or storing to a shared folder.
Action 1	If another sending document is queued, wait for a while until it is completed, and send again.
Action 2	When sending a document with many pages, divide the document before sending.
Action 3	Delete the documents that are stored in memory.
Action 4	Turn OFF the machine, wait for at least 10 seconds, and turn it back ON.

#752

Problem 1	An e-mail could not be sent because an incorrect SMTP server name was set.
Action	Check the SMTP server name, and correct the setting. "Configuring E-Mail Send Settings"
Problem 2	An e-mail could not be sent because an incorrect domain name was set.
Action	Check the domain name, and correct the setting. "Setting IPv4 DNS" "Setting IPv6 DNS"
Problem 3	An e-mail could not be sent because the machine was not connected to a network correctly.
Action	Check whether the machine is properly installed and correctly connected to the network. "Connecting to Wired LAN" "Connecting to Wireless LAN "

#753

Problem	Scanned data could not be e-mailed or stored to the shared folder due to a TCP/IP error (such as a Socket or Select error).
Action	Check whether the LAN cable is connected correctly.

#755

Problem 1	Scanned data could not be e-mailed or stored to the shared folder because TCP/IP was not working correctly.
Action	Check <TCP/IP Settings>, and set correctly. "Network Settings"
Problem 2	An IP address is not set.
Action	Set the IP address correctly. "Setting the IP Address"
Problem 3	The machine cannot communicate with devices on a network immediately after the machine starts up because the waiting time for the start of the communication is set.
Action	Wait until the set time for <Startup Settings> passes after turning ON the machine, and send again. "Specifying a Delay Before Establishing the Network Connection"

#801

Problem 1	When communicating with an SMTP server to send an e-mail, a timeout error occurred from the server.
Action 1	Check whether SMTP is running on the network correctly.
Action 2	Check whether the machine is properly installed and correctly connected to the network. "Connecting to Wired LAN" "Connecting to Wireless LAN "
Problem 2	When communicating to the SMTP server, an error returned from the server.
Action	Check whether the SMTP server is set correctly.
Problem 3	A destination is not set correctly.
Action	Check the destination setting.
Problem 4	When storing a scanned document into the shared folder, an error occurred from the folder.
Action	Check whether the shared folder and the computer that has the shared folder are running correctly.

#802

Problem	The SMTP server name is not set correctly.
Action	Set the SMTP server name correctly. "Configuring E-Mail Send Settings"

#804

Problem	No access privileges to access the shared folder are granted.
Action	Check whether the user name and password that are registered to the destination are consistent with the user account (user name and password) that is registered to the shared folder. "How to Save to a File Server (A Shared File Server)" "Registering Destinations in the Address Book"

#806

Problem 1	When storing data to a shared folder, an incorrect user name or password was specified.
Action	Check the user account (user name and password) that is registered to a computer to access, and register the correct user name and password to the destination in the Address Book. "How to Save to a File Server (A Shared File Server)"
Problem 2	When sending an e-mail, an incorrect destination was specified.
Action	If the destination was specified using the numeric keys, enter the correct e-mail address, and send the message again. If the destination that was registered in the Address Book was used, register the correct e-mail address. "Registering Destinations in the Address Book"

#810

Problem	When communicating to the POP server to send an e-mail, an error returned from the server.
Action 1	Check whether the POP server is set correctly.
Action 2	Check whether your mail server and network are running correctly. For more information, contact your network administrator.

#812

Problem	The password that is used for POP authentication is not set correctly.
Action	Enter the password that is used for POP authentication correctly. If you are unsure of the POP password, check the documents about the settings that are provided by your Internet service provider, or contact your network administrator. "Configuring Advanced E-mail Settings"

#813

Problem	The logon name that is used for POP authentication is not set correctly.
Action	Enter the logon name that is used for POP authentication correctly.

#822

Problem	An image file in a USB memory device could not be printed because the format of the image file is not supported.
Action	Store the image in a supported file format, so that you may be able to print it. "Summary of Media Printing"

#839

Problem	A user name and password that are used for SMTP authentication are not set correctly.
Action	Set the user name and password correctly. "Configuring E-Mail Send Settings"

#841

Problem	When sending an e-mail, an encryption algorithm that is common to the mail server is not present.
Action 1	Clear the [Use SSL] check box for both SMTP and POP servers. "Configuring Advanced E-mail Settings"
Action 2	Add the common encryption algorithm to the mail server settings.

#844

Problem 1	SSL encrypted communication to a POP server failed when sending an e-mail with POP before SMTP.
Action 1	Check the SSL encrypted communication settings in the POP server. "Configuring Advanced E-mail Settings"
Action 2	Clear the [Use SSL] check box for the POP server. If the problem persists, clear the [Use POP Authentication Before Sending] check box, and set the communication setting to a setting other than POP before SMTP. "Configuring Advanced E-mail Settings"
Problem 2	When verifying an SSL server certificate to communicate to the POP server, a verification error occurred.
Action 1	Check that the CA certificate that signed the SSL server certificate on the POP server side is registered to the machine by using the Remote UI. "Specifying Keys and Certificates/CA Certificates"
Action 2	Check that the SSL server certificate on the POP server side is valid.
Action 3	Check that the SSL server certificate is not a self-signed certificate.

#846

Problem	An e-mail could not be sent due to a POP authentication failure.
Action	Check the setting, and try again. "Configuring E-Mail Send Settings"

#852

Problem	The machine turns OFF for some reason.
Action	Check whether the power plug is inserted into an outlet firmly.

#853

Problem 1	A document could not be printed because its data size exceeded the machine's upper processing capability.
Action	The machine may not be able to print documents with many pages. Reduce the number of pages per printing, or print again when no print job is queued or no document is being printed. If you are still unable to print, check the document data for any defects.
Problem 2	Printing was canceled from the computer.
Action	If you cancel an operation from the printer driver when the print data is being sent to the machine from a computer, this error code is displayed, but this is not abnormal. Print again as necessary.
Problem 3	A secured document that was left unprinted was deleted.
Action	If the secured document is not printed within a specific period of time (30 minutes by default), it is deleted from memory. Send the secured document again, and print it within the period. "Entering PIN for Printing (Secure Printing) "
Problem 4	Printing using Secure Print was attempted when Secure Print was restricted.
Action 1	When <Secure Print Settings> is set to <Off>, you cannot use Secure Print. Set the setting to <On>. "Setting Secure Printing"
Action 2	Print without using the Secure Print.

#861

Problem 1	A document could not be printed because a printer driver that was not intended for this machine was used.
Action	Print again by using the printer driver for this machine.
Problem 2	A document could not be printed due to a defect in its data.
Action	Check the document data for any defects.

#863

Problem	An error occurred when printing from a computer.
Action	Turn OFF the machine, wait for at least 10 seconds, and turn it back ON. After the restart is complete, try printing again.

#995

Problem	A document waiting to be sent was canceled.
Action	Send the document again as necessary.

» Troubleshooting » Error Codes

0F27-0KC