Printing Problems
See also Common Problems. For problems in the connection with the computer, see Installation/Settings Problems.
Printing results are not satisfactory. Paper creases or curls.
You cannot print.
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Check the Following.
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Is the [Job] indicator lit or blinking? In this case, printing is in progress. Please wait for a while. If the remaining data is not printed even after a while, select <Form Feed> or <Soft Reset> in the Reset menu.
Reset Menu Can you print by Status Print or Network Status Print? If you can print, the machine has no problem. Check the configured network and computer settings.
Printing Lists and Reports Can you print a Windows test page? If you can print, neither machine nor computer has any problem. Check the print settings configured in the application you are using.
Printing a Test Page in Windows |
(Online) lit? If it is not lit, press |
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If the problems persist, check the items that suit your operational environment.
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 If you are using the LAN connection Is the correct port selected?
Checking the Printer Port If the correct port is selected, click [Configure Port] of the [Ports] tab to check that the setting specified for [Printer Name or IP Address] matches that configured in the machine. If there is no port to use or the IP address of the machine is changed, generate a port by following the procedure for changing the standard TCP/IP port described in the "Printer Driver Installation Guide." Installing the Printer Driver Is the computer communication restricted by firewalls? Use the operation panel to set <Address Filter> to <Off>.
Restricting Communication by Using Firewalls Address Filter Disable the resident software such as security software.
By following the procedure for changing the standard TCP/IP port described in the "Printer Driver Installation Guide," change the print protocol to LPD and enable LRP Byte Counting.
Installing the Printer Driver Can you print from another computer on the network? If printing is not available from other computers, either contact your local authorized Canon dealer or the Canon help line.
 If you are using the SMB network
Are the SMB settings configured correctly? In particular, check that the DHCP server and WINS server are connected properly if you are using them.
Configuring SMB If the SMB settings are correctly configured, set a time value slightly longer than usual in <Network Delay Time>.
Setting a Wait Time for Connecting to a Network |
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If you are using the USB connection Is the correct port selected?
Checking the Printer Port If there is no port to use or you are unsure of the port, reinstall the printer driver. Installing the Printer Driver Is the bidirectional communication enabled? If you have enabled the bidirectional communication, restart the computer and the machine.
Checking Bidirectional Communication Disable the resident software such as security software.
Connect the machine to another USB port of the computer.
Uninstall the USB class driver, and then reinstall the printer driver.
Installing the Printer Driver Can you print from another computer connected via USB? If printing is not available from other computers, either contact your local authorized Canon dealer or the Canon help line.
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If you are connecting via the print server Can you print from the print server? If you can print from the print server, check the connection between the print server and your computer.
Problem via the Print Server Disable the resident software such as security software.
Can you print from another computer via the print server? If printing is not available from other computers, either contact your local authorized Canon dealer or the Canon help line.
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It takes some time until printing starts.
Did you print on narrow paper? After printing is performed on narrow paper, the machine may cool itself to maintain the print quality. In this case, it takes some time until the next print job starts. Wait for a while. When cooling is finished, printing starts.
Blank paper is output (no data is printed).
Did you remove the sealing tape before setting the toner cartridge? If the sealing tape is not removed, extract the toner cartridge, remove the tape, and then set the cartridge again.
How to Replace the Toner Cartridge
How to Replace the Toner Cartridge
Printing has stopped halfway.
Is the [Job] indicator lit? If it is lit, the machine has not received a command for the print data end. If the printing is not resumed even after a while, select <Form Feed> in the Reset menu.
Form Feed
Form Feed
If you cannot perform any operation, hold down the power switch for 5 seconds or more to turn OFF the power. Wait for 10 seconds or more after the [Main Power] indicator is turned OFF, turn ON the power, and try printing the file again.